Patient Care Manager
Runnymede Healthcare Centre - Toronto, ON

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We believe that outstanding care starts with outstanding people.

At Runnymede Healthcare Centre, we actively cultivate work-life balance and invest in the resources our staff need to do their best work.

Our award-winning, fully accredited hospital takes an interprofessional team approach to care. We provide comprehensive clinical services to patients who require expert treatment, extended rehabilitation and daily care beyond what can be provided at home or in the community. At Runnymede we have a single, clear purpose: improve the quality of life of every patient, every day.

If you want to join a centre of excellence with a multidisciplinary team who supports the delivery of patient-centered care, we want to hear from you today.

Patient Care Manager – Permanent Full-Time (JP#: PCM-1013)

If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as our Patient Care Manager.

Position summary:
As a member of the Clinical Operations Management Team, the Patient Care Manager is responsible for the overall management of the delivery of patient care and services, nursing and administrative human resources; the financial and clinical resources; and the clinical, safety, quality and risk management standards on the assigned patient care units. The Patient Care Manager is accountable for ensuring the delivery of the patient care and services on the units are in accordance with Runnymede Health Centre’s Strategic Direction, applicable legislation, corporate policies and procedures and collective agreements.


  • Accountable for the overall day to day administrative, human resource, financial and nursing management of the patient care units.
  • Ensures organizational initiatives are completed in accordance with the strategic direction of Runnymede Healthcare Centre (RHC), applicable legislation, corporate policies and collective agreements and may be required to lead initiatives as assigned.
  • Keeps the Chief Nursing Executive (CNE) abreast and informed of any issues, concerns occurring on the patient care units via verbal and or written reports in a timely manner.
  • Ongoing, daily communication with Hospital Wide Supervisors to ensure that the patient care unit operations are seamless, clear and effective.
  • Ensures processes are in place and that all nurses, in particular Charge Registered Nurses fulfill the requirements and accountability of their positions.
  • Identifies potential risk and safety issues and problem solves to resolution; escalates were necessary.
  • Takes action to ensure patient and staff safety by completing safety walkabouts and investigating incidents and making recommendations for improvement.
  • Embraces, leads, sustains and supports staff through change management and acts as a positive change agent
  • Acts as a role model and coaches and mentors staff to function productively and cooperatively as a team.
  • Fosters the development of nursing staff through partnerships with others.
  • Conducts monthly staff meetings to translate the expectations of the organization into practice
  • Maintains a visible presence on the units.
  • Promotes collaborative practice, establishes processes and enablers to ensure effective team work and communication.
  • Motivates and influences team members to achieve results via staff, physician, patient/family dialogue, identification of issues and concerns.
  • Identifies, explores opportunities for process and workflow improvements that enhance quality patient care, staff performance and cost savings.
  • Leads and oversees unit based process improvement initiatives.
  • Uses conflict resolution methods to resolve team and patient issues.
  • Oversees and ensures staff compliance with documentation and other requirements as per Runnymede Healthcare Centre (RHC) and College of Nurses of Ontario (CNO) standards of practice via audits and other processes.
  • In partnership with others responsible for implementing, maintaining and evaluating nursing practice requirements and supports nursing staff in incorporating best practice into patient care.
  • Establishes, promotes and maintains good public relations.
  • Data and information analysis of quality, utilization and outcomes indicators.
  • Oversees nursing workload on the patient care units to ensure optimal productivity, safety and service levels.
  • Prepares and submits accurate and timely written reports for committees and assigned projects.
  • Attends Patient Family Council Meetings representing Nursing Management.
  • Stays current in nursing management and best practice trends.
  • Hires, manages, conducts performance reviews, disciplines and terminates staff according to RHC policies and collective agreements.
  • Assesses, implements, monitors attendance management program.
  • Accountable for unit staffing and skills mix and delegates daily staffing and scheduling.
  • Fosters effective labour relations through understanding and implementation of collective agreements and participates on Labour/Management Committees.
  • Accountable for monitoring, controlling the budgets and resource utilization at the unit level and monitors and reports on variances in budget and patient care statistics.
  • Completes policy/procedure review and development as required.
  • Ensures effective implementation and monitors compliance with policies.
  • Assumes a leadership role in emergencies, hospital-wide issues, crisis situations (e.g. Code Blue, Code Red etc.).
  • Assumes responsibility for management of volunteers on the patient care unit.
  • Monitors and ensures adequate clinical supplies and inventory and makes recommendations for efficiencies.
  • Provides coverage for other managers as required.
  • Accountable for own personal professional development through participation in professional associations, relevant courses, workshops, research and reflective practice.

The successful candidate will posses the following qualifications/experience:

  • Baccalaureate Degree in Nursing from recognized University
  • RN Certificate of Competence from the College of Nurses of Ontario in good standing
  • Masters in Nursing, Health Administration or or MBA preferred or commitment to achieving such within a designated period of time
  • 5 years clinical experience in an Acute Care or Rehabilitation/Complex Continuing Care Hospital required
  • 3 years recent managerial or leadership experience preferred
  • Active involvement in own continuing education and professional association

While we thank all applicants only those under consideration for the position will be contacted.

Runnymede is committed to employment equity and recruitment and hiring practices will be modified to accommodate an applicant’s disabilities if requested.

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