Head Of Inside Sales/Call Center Manager -IT, Telecom & Business Outsourced Solutions, Pre/Post Sales, UC, Cloud, Software, Infrastructure, Wireless, Endpoints, VoIP, Online Media & Internet, Sales & Marketing campaigns globally.
Managing multiple teams of multilingual sales, renewals, inside sales, lead gen, telesales, telemarketing, act man, apt – more... setting & bus dev across multiple channels, outsourcing & marketing into SME, SMB, Ent, SI & Gov.
Managing telemarketing, lead gen campaigns, account profiling, f2f client relationships & budget responsibility.
Set-up, produce & deliver pipeline, data, forecasting, kpi's, sla's, recruitment, training, coaching & sales strategy.
Increased company margins and reduced staff turnover by the installing the right processes, values and culture.
Managing recruitment, performance, growing team, training, coaching, development, 121's & progression plans. – less