Customer Service / Inside Sales Rep
Royal Building Solutions - Nepean, ON

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Royal Building Products is a leading manufacturer and distributor of building materials. We are unique in our vertical integration from raw materials from our parent company Axiall Corporation through to manufacturing and onto distribution. Are you looking for a challenging opportunity within a dynamic and well-known company?
At Royal, you will find a positive work environment with opportunity for career advancement. What else do we offer?

  • Competitive Compensation & Benefits
  • RRSP with company matching
  • Performance Bonus Plan
  • Employee Assistance Program

Position Summary:

The function of this position is to provide customers with quality service and identify material required to complete customer orders. Maintain an organized office, control inventory flow, both incoming and outgoing. Prospect new and existing customers and sell the products and services of Royal Building Solutions.

Duties and Responsibilities:

  • Inside sales and customer service
  • Answer telephones
  • Data Entry in JDE processing invoices and receiving reports
  • Process transactions according to credit procedures
  • Process customer orders including custom orders
  • Responsible for accurately pricing customer invoices
  • Submit purchase requisitions for branch stock
  • Process and distribute incoming facsimiles
  • Maintain customer-pricing books
  • Co-ordinate all special orders for timely and cost efficient shipping
  • Preparing window and door quotes
  • Assisting in warehouse when needed
  • Assisting with the preparation of company booths at trade shows and represent the company at such events
  • Make outbound sales calls
  • Upsell existing accounts
  • Prospect for new business
  • Provide overall support and after sales service to customers
  • Identify creative ways of retaining customer accounts


  • Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives.
  • Able to comprehend and follow branch business procedures
  • Ability to work well with others
  • Able to identify and solve problems when required
  • Strong computer skills
  • Good phone etiquette
  • Exceptional verbal and written communication skills
  • Able to work in a fast-placed, self-directed environment
  • JDE 9.0 experience an asset

Education and Certifications:

  • High School Diploma
  • Post -Secondary Education an asset

About this company
Royal Building Solutions LLC located in Sioux Rapids Iowa is a distributor for Octaform Finished Concrete Forms & Quick Liner Wall & Ceiling...