Pros: co-workers, hours
Cons: limited power to help some clients
A typical day at RBC, is taking anywhere between 25 to 40 calls from clients that range from 2 minutes to an hour in length. You are helping clients troubleshoot problems with their online banking or problems with their accounts, but mostly helping them make sure they have the best banking products to meet their needs.
I have learned how to handle a wide range of client types; from the upset business person in a rush, to the elderly grandparent who has all the time in the world. I also have learned how to self-motivate to make sure I am reaching my potential in regards to sale quotas.
The management at RBC is there to help and guide you through your career with the bank. They have an open door policy, which means they are always available to help you with any questions you need.
The best part of RBC are the people you work with. Sometimes you get that one call from a client that just pushes all your buttons and you reached your limit, but not to worry cause the person next to you will be more then willing to listen to you and even cheer you up with a joke or two to make you forget about that bad call.
Hardest part of the job is sometimes not being able to do anything for the client cause the situation is out of mine or the banks hands.
Best part of the job is when you help the client realize how easy banking is and when they learn how to do something themselves.