Royal Bank of Canada Employer Reviews

I started as a junior Loans Officer and was quickly promoted to Senior Loans Officer when I was transferred to the Guelph branch.

Great place to work at. I've worked for Symcor for 13 years and I've learned a great deal about the Banking Industry mainly "the life of a cheque". People were great always working together as a team. Even in the busiest times of the months, we all managed to work together and get the job done. Loved learning news things, new systems. Always looked – more... forward to problem items (cheques) which made my day more interesting. The hardest part of the job was and the reason why I left my last employer is because my department moved further. Travel as too much. – less

Good place to work, full benefits for P/T.

The facility was rundown and had a rodent problem for a few months.

I would work in over seas wires dealing with big companies , adhering to strict deadlines being conscious of world time differences. organizing payrolls statements. Working efficiently and dilligently to ubtain customer satisfaction.

-start the day ready to go enjoying the people that you work with
-that the bank really help people with their finances
-management - need to take more time to know their people
-co-workers are great people to work with always willing to help
-hardest part - having someone over your shoulders
best part - helping people

I learned to meet deadlines in a fast pace enviroment. i learned alot about the mortgage industry.

Was a good place to work, however changes to management within the branch back in 2000 was not a positive change.

Dealing with customers, business customers, dealing with large amounts of money, upgrading peoples bank accounts, setting up investments and new credit cards

I was responsible to open the branch as in set up the cash and handel the business clients, a few days a week. I had to meet the sales objectives, like upgrading the accounts and offering new and improved products as per the clients needs and lifestyle. I had to deal in foreign exchange, order foreign currency and arrange for large withdrawls in canadian – more... currency.

The hardest part was when closing the branch doing the end of the day blancing that we were required every day but the detailed full balance to the cent was very stressful. I was always with in the required variance and had no losses.

The co workers were very supporting and accomodating. Really helpful and always ready to teach if anyone ever got stuck.

I loved the interaction with the individual customers and helping them with the financial requirements and guiding them to the right people to meet their fianancial needs. Help them save in every way possible suggesting services that they could benefit from. – less

hardest part of job is selling products, your yearly review is based on the number of products you sell

Just an overall stressful work place with a negative vibe. They put too much pressure on new employees and their expectations are too much to start off as a new employee.

Excellent training/cross training.
Well managed.
Great work/home balance.
Pay scale is a bit on the low side.
Great benefits.

All days started with morning meetings, observational coaching, and follow ups with CSR's. The day continued with striving to meet all the demands of the customers, help out with the front end of the branch and managing the flow of the business during its peak and slower hours. I learned how to balance an effective relationship with both customer service – more... abilities and meeting sales requirements.
I enjoyed working with my co-workers as I found it to be an excellent way at brainstorming new ideas as to how to make the CSR performance both more efficient and rewarding.
In terms of management, my managerial style is fair but firm, while my main concentration is on customer service I also place an equal amount of emphasis on building client relationships and ensuring that all employees are comfortable with their assigned tasks and duties.
The hardest part of my job is having to be completely on top of time management at all times. The difficulty would most times be due to structural issues whereby my daily agenda may be interrupted with escalated client demands.
The most enjoyable part of my job is being able to help people during what could be financial distress, and help make their lives better and with more stability giving them peace of mind. – less

Reviewed and created Insurance Claims documents based on predetermined relevant criteria ensuring all actions were documented in a timely and accurate manner.
 Coordinated the assigning of work to different departments based on fluctuating business rules and volumes as the seasonal nature of the business shifted work to and from other departments.
 – more... Examined cases on a timely and efficient basis and undertook outbound customer service calls to clients and travel agents to obtain missing or incomplete information on files.
 Accurately verified documents and processed claims which coordinated benefits with other financial and governmental organizations to recover money wherever possible.
 Involved in creation of Claim’s packages for our US office as part of a pilot project to test if this could be done efficiently in the US, that which was done in Canada.
 Was also involved in setting up of a pilot Payment Coordinators role in the travel unit to pay claims quicker specially in busy season or if there were instances of extreme natural world events which necessitated payment of vast amounts of claims.
 Coordinated work with other departments – call centre, finance department and our RBC offices in Montreal and Calgary and USA.
 Managed data entry of relevant information on the AS 400 and MS Excel systems. Efficiently assisted by keeping track of all the documents and files which are associated with each claim.
 Trained new recruits to the administrative assistant’s role. – less

Excelent working environment, Friendly environment
Every one co-operate for fast working invironment

Was very enjoyable, I loved my role as central teller .
Always learning & growing
Management at that time was young & inexperienced which in turn created room for unprofessionalism, impartiality .
My co-workers were very nice fun to work with
Watching others being unfairly treated was the hardest part for me .
When people including" MANAGEMENT" treated – more... others with FAIRLY and with RESPECT! – less

A typical work day can be really anything, from a basic transaction to a far more complex matter. Its a real mix bag that's for sure. I learned that you need to be driven to make things happen and not be afraid to shine from the group. Hardest part of the job is all the ever changing info and procedures, if your not on top of it then you can drown.

Good but had to travel each day to a new branch and they were not accomodating for me going back to school.

I loved going into work because of the people I worked with.
All kinds of opporunities to challenge oneself & grow.
I was fortunate to have great managers through out my 7 yrs with RBC.

day started at 8 am and usually ended at 5:30
learned importance of planning and implementation of plans
management styles varied but for the most part they permitted you to develop new ideas and go with them
co-workers were well trained and took pride in their duties
hardest part of job was taking disciplinary action against particular indivduals in – more... a small community
most enjoyable part of the job was in rewarding subordinates on their outstanding achievements. – less