Fraud Agent (Former Employee), Toronto, ON – July 30, 2014
On a daily basis, I would have to report and communicate with my managers and supervisor. I have dealt with customers personal bank accounts, and helped them secure it. My main task was to multitask between looking over counterfeit cheques and inform the clients on what has transpired. I have enjoyed working with my follow co-workers as well as the – more... management team. – less
Bank Advisor (Current Employee), Montreal Quebec – May 9, 2014
Pros: co-workers, hours
Cons: limited power to help some clients
A typical day at RBC, is taking anywhere between 25 to 40 calls from clients that range from 2 minutes to an hour in length. You are helping clients troubleshoot problems with their online banking or problems with their accounts, but mostly helping them make sure they have the best banking products to meet their needs.
I have learned how to handle – more... a wide range of client types; from the upset business person in a rush, to the elderly grandparent who has all the time in the world. I also have learned how to self-motivate to make sure I am reaching my potential in regards to sale quotas.
The management at RBC is there to help and guide you through your career with the bank. They have an open door policy, which means they are always available to help you with any questions you need.
The best part of RBC are the people you work with. Sometimes you get that one call from a client that just pushes all your buttons and you reached your limit, but not to worry cause the person next to you will be more then willing to listen to you and even cheer you up with a joke or two to make you forget about that bad call.
Hardest part of the job is sometimes not being able to do anything for the client cause the situation is out of mine or the banks hands.
Best part of the job is when you help the client realize how easy banking is and when they learn how to do something themselves. – less
RBC Bankruptcy Dept. was very busy and team oriented.
Bankruptcy Officer (Former Employee), Toronto, Ontario – May 3, 2014
Pros: enjoyed team breakfasts at least once a month. this was for team building and moral.
Cons: sometimes working overtime to keep up with volume.
A typical day in Bankruptcy (RBC) existed of reviewing Bankruptcy Documents from Trustee's and Lawyers. Review client information and take appropriate action to ensure there is no further losses to RBC. Learned how easy is is for people to over extend themselves financially, without realising consequences. Worked with a great team. We shared ideas and – more... information. Got along well together. Management very supportive and open to new ideas. Hardest part of the job was speaking and coaching distraught customers. Most enjoyable part of my job was making customers feel comfortable and not alone in their situation. – less
Senior Administrator (Former Employee), Toronto, ON – April 26, 2014
Pros: benefits are not bad
Cons: manager rude. .. long dated procedures, long hours
The manager shouldn't be in charge of anyone. He's rude and not knowledgeable. The procedures are dated and they are not open to change at all. They make you do crazy over time hours and do not care that you have a life outside of work
Senior Account Manager and Financial Advisor (Former Employee), Montreal, QC – April 23, 2014
RBC is a good place to work. I enjoyed every aspect of my job, except the solicitation part. The Customer service is excellent and the Clients appreciated very much the way they are served. Co-workers are very cooperative. There is a good team spirit.
The hardest part of the job is to reach a certain goal in $$$, which is not always obvious.
The most – more... enjoyable part of the job is when Employees are being recognized for their success and effort, throught RBC's Rewards and Recognition program. – less
Customer Service Representative (Former Employee), Montreal, Quebec – April 9, 2014
Pros: one on one interaction with the clients, using my customer service skills to help them with their needs
Cons: having to meet quotas and goals by going behind a colleagues back to do it
I Pride myself in my Great Customer Service Skills, I feel at my most comfortable when I am serving and helping people and seeing the satisfaction in their faces. I got that satisfaction every day working for RBC. I knew my clients needs and made sure they were met every time I had the privilege of serving them. The work environment in a Bank is a little – more... different than anywhere else that I have worked at. It is every person for themselves as there at quotas to be met within the bank and although I regularly met my quotas and goals, it was always difficult for me to have to go above someone else and if I may say go behind their backs to meet my goals with one of their customers. That is what was expected at the Bank and I myself being a Team Player Always has trouble with that part of the job. I Absolutely Loved working with the clients and serving them at the High Level that I am capable of and they appreciating me as much as I appreciated them. – less
fraud/investigation specialist (Current Employee), montreal downtown – April 2, 2014
I enjoy working at my current work. Very nice environment, my colleagues are very respectful and helping. I work in a very fast paste environment, i need to keep up with the paste. it is very interesting and exciting to Work in risk and fraud department .
-Analysing all pertinent credit and financial information. Includes analysis of the following: financial ratio, cash flow, stress testing/sensitivity analysis, collateral summary, discounted cash flow analysis. -Calculating risk grades for new and existing credit relationships above 1MM$ CDN. -Proactively identifying operational risk loss events – more... and controlling deficiencies and risks -Advising accounts managers on all credit related matters including loan structure, regulatory requirements and Bank policies and procedures – less
Account Service Agent- Global Banking Service (Current Employee), Toronto, ON – March 31, 2014
Pros: lunch hour 30 min and 2 15 min short break
Everyone had their own desks to do. Each of them were able to complete all requests without having to stay late, in part because each person was able to manage their time with expertise, and because each was aware and compassionate upon the needs of the other. We were able to do this by communicating when they needed help and the others made themselves – more... available to assist. Good team work place – less
Client Service Representative (Current Employee), Calgary, AB – March 26, 2014
On a daily basis I helped many different clients from different age group, backgrounds and profession. I learnt so much about providing best client services. Also I gained knowledge about company polices and procedure. My management is very supportive and acknowledges my hard work on weekly basis. Also the co-workers at my work is very friendly and – more... we work as a team. we help each other out when needed. the hardest part of job can be sometimes stress. As working at a bank can be a little stressful than other customer service related job as it can be sensitive, very detail oriented based. However the best part is that end of the day providing good services to clients and make them happy and hear praises for my work feels really good. – less
Client Service Representative (Former Employee), Vaughan, ON – March 24, 2014
Pros: work life balance is worth it compared to other professions.
Cons: badly managed, unprofessional people, no protection from customers, pay is not that great or worth it.
I worked in many Branches and the older people who have been in there forever love to power trip. Also lots of jealousy if younger people were given jobs that took the older workers 10 years to attain. Instead of blaming the system they take it out on the young workers and make it harder for them to enjoy working there such as picking on them more than – more... others especially young women. Young men seem to be loved by all the older women who worked there maybe because they seem them like a son or something. There is lots of phycological research to back this up I just never thought it would happen to me. I was just in shock how badly managed and mistreated people were in the branch. I also worked at least 8 branches within Vaughan over my time there and saw lots of examples of this. They need to teach professionalism and how not to be sexist or racist at work. This could have something to do with being in the suburbs.
On top of that if you can't handle customer service jobs, banking is tough since people are even more nervous about their personal finance. So you must be mindful of that if you go into the branch environment. Also, there is no protection from customers. I have seen them throw bank books at people, harass the tellers and branch managers. Very hostile environment. Other countries have glass enclosures such as England and Australia in Canada we don't. I now realize why. – less