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Royal Bank of Canada
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310 reviews

Royal Bank of Canada Canada Employee Reviews

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Great place to work!
Client Services Representative (Former Employee), Toronto, ONDecember 2, 2014
Pros: meeting and working with great people
• Responsible for finding sales opportunities with every client and referring clients to appropriate internal officers by booking appointments
• Completed financial transactions
• Resolved client problems at first point of contact where possible and referred more complex situations to senior officers
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Average workplace
Account Manager (Personal /Small Business) (Current Employee), Toronto, ONNovember 27, 2014
Challenging environment

Dealing with client's with their communications needs.
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RBC
Technical Support Analyst (Former Employee), Toronto, ONNovember 24, 2014
Pros: designated 'nap' room (highly encouraged by company during breaks)
Cons: not enough couches in sleeping room!
Typical Day:
- Troubleshoot Applications
- Follow-Up with Customers

This can be discussed in person, This job was awhile ago so its hard to recall the information requested.

Typical Day:
- Troubleshoot Applications
- Follow-Up with Customers

This can be discussed in person, This job was awhile ago so its hard to recall the information requested.

Typical Day:
- Troubleshoot Applications
- Follow-Up with Customers

This can be discussed in person, This job was awhile ago so its hard to recall the information requested.
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Nice place
Analyst (Former Employee), TorontoNovember 14, 2014
Good solid organization. Many opportunities. Nice work environment.
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decent
Customer Service (Former Employee), Montréal, QCNovember 13, 2014
When I was at RBC I was in customer service at a call centre. The staff at RBC are just fantastic well chosen people. The company is extremely well managed in the sense that technology surveils everything and management really have a good view of what is happening. I do have some reservations though about certain practices; if an employee for example missed their break because they were on a long call with a customer, they have to take it on their own logged out time; this is a fact, and this is a fact which I found unjust.
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Summary
Customer Service Representative (Former Employee), MississaugaNovember 10, 2014
Pros: team work, managment
Cons: long hours, intense
I would wake up everything morning to assisting customers through an inbound call center to help achieve their goals. I learned that every customer is different and you must treat each call differently. The Management was spectacular, they allowed you to engage in the decision making. My co- workers made me laugh but we also kept each other on task. The hardest part was dealing with an angry customer but those were the situations that helped me learn and grow. I loved my team!
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It was a good company to work for.
Customer Service Representative/ Central teller (Former Employee), Mississauga ONNovember 10, 2014
Pros: good work environment.
• Assisted with general office duties; ordering supplies, filing, scanning, faxing, and answering phone calls.
• Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using the computer, calculator, or adding machine.
• Monitored bank vaults to ensure cash balances were correct.
• Cashed checks and paid out money after verifying that signatures are correct, written and numerical amounts agree, and that accounts have sufficient funds.
• Received checks and cash for deposits, verified amounts, and checked accuracy of deposit slips.
• Entered customers' transactions.
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good stepping stone career
HR Projects and Initiatives Portfolio Analyst (Current Employee), TorontoNovember 9, 2014
I learnt a lot and gained tremendous amount of experience at Pwc
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Switchboard/computer
Steno-Word Processing/Switchboard (Former Employee), Windsor, ONNovember 6, 2014
This position was taken at a time when my chidren were very young and I found that it was necessary to change from working switchboard full-time to word processing part-time.
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excellent workplace a second family
specialty officer (Former Employee), Montréal, QCNovember 3, 2014
I have worked for Royal Bank of Canada from Nov 3 1969 to Aug 24,2014 a total of 45 years & that was continuous service.

I had made many friends

When you work that long with one company you develope a
second family.

Christmas was excellent we always had a work lunch . & exchanged gifts.
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Policy driven work environment
Manager, Aboriginal Business Banking, B.C. North (Former Employee), Prince George, B.C.October 24, 2014
Pros: learned and gained commercial lending practices and process
Cons: limited growth through the organization.
Attained Commercial lending experience.
Managed commercial loans portfolio.
Policy driven work environment.
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Pushing instead of managing people.
/Account Manager/Mutual Funds Representative (Current Employee), Surrey, BCOctober 22, 2014
Not happy. Too much stress. Not happy. Too much stress. Not happy. Too much stress
Not happy. Too much stress
Not happy. Too much stress
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Excellent
Technical Systems Analyst (Former Employee), TorontoOctober 21, 2014
Pros: opportunities to learn, people, job culture.
The people are very friendly and knowledgeable.
Always happy to help.
Was a wonderful learning experience working there as a co-op student.
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Excellent QA Processes
QA Lead/Manager (Current Employee), toronto, onOctober 20, 2014
Learning and inculcating the QA processes and SDLC process is a hallmark at RBC
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Fun
ACCOUNT SERVICE REPRESENTATIVE (Former Employee), Toronto, ONOctober 2, 2014
Normal 9-5 job. I learned how to manage papers for mortgages and sort cheques.

Fun to work with fellow student part-timers.

Team-leaders are nice and understanding for us students.
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Day at work
Relationship Officer (Current Employee), Toronto, ONOctober 1, 2014
Lots of exposure and experiencing the great professional advancement at work.
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fast pace environment
Client Service Representative (Former Employee), Toronto, ONSeptember 26, 2014
Providing excellent customer service in a fast pace environment.
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Fun work place
Lead Data Analyst (Former Employee), Toronto, ONSeptember 21, 2014
Good place to learn easy learned testing skills and sdlc methodlogy
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RBC
Counter Measure Analyst (Current Employee), Toronto, ONSeptember 21, 2014
Great company to work for. Great work environment. Great to their employees.
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Good development of individual at branch level, HR open to promote when recommend,
Branch Administrator/Account Officer (Former Employee), Toronto, OnSeptember 17, 2014
Pros: customer focus, good opportunities for promotions if you were willing to show initative, salary was comparable
Cons: none other than downsizing in 1996
I spent 19 years with the Royal Bank and I thoroughly enjoyed the entire experience due to the diversity of the roles I learned. Starting as a teller and moving through all the roles within the branch. Then running my own branches to be promoted again to the Multi-national corporate side of the business.

Customer service was number one and everyone I had the pleasure to meet/deal with held the same objective.