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Royal Bank of Canada
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291 reviews

Royal Bank of Canada Employee Reviews

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Healthy environment with lots of new challenges
QA Lead (Current Employee), Toronto, ONDecember 9, 2014
1. I was a backup QA lead for one of the projects, and the day i started, there was a Severity 1 issue which has to tested and provide sign off. So contacted Technical Support Analyst and Business teams and based on the transition that i had got from my colleague, i could manage the task.
2. Confidence, analyzing problem and raise alarm in the right – more... time to right person is what i learnt.
3. Management was so supportive and they helped me in finding right contact who can help me in getting more information.
4.Apart from very few tough situations, it was always a wonderful team with very co-operative co-workers and learnt to maintain the synergy in the team.
5. Transit project in the middle to some other QA lead is the hardest part of my job so far.
6. I love the QA lead role that am doing, very co-operative team and the environment. – less
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I liked the working environment in RBC and my team mates.
Automation Facilitator (Former Employee), Toronto, ONDecember 7, 2014
Business Analysis and Facilitation Skills:

Experienced in capital markets business analysis as an automation facilitator. Responsible for business analysis and worked in Foreign Exchange trading platforms. Experienced running the trading software “Fidessa” and generated reports. Experienced in financial accounting working with front, middle and back – more... offices.
•Responsiblefor drive the direction of automation across all the business verticals of Capital Markets particularly in those business verticals that do not have dedicated testing resources.
•Responsible for the creation, execution of test cases based on business requirements to ensure quality delivery of software. Formulated, managed a defined automation processes as framework, coding standards, script structure and ensured all standards are met. Provided guidance on complex application development projects. Dealt with small to large development or maintenance projects with multiple function, multiple application projects with multiple interfaces and/or 3rd parties.
•Presented automation plan/approach, effort and schedules to the application team with long term goal/vision of functional automation to the application. Ensured planning and automation approach contains full vision of automation and potential for automating new functionality. Worked with developers/application team for maintenance and development projects ensuring all platform requirements are met to ensure automation scripts can run in the test environment. Analyzed projects, requirement documents to identify test requirements. Developed master/automation test strategy and plan.
•Worked closely with developers to ensure that functional requires are understood and verify that the functional workflows of the automation scripts are in keeping with the functions being automated and flexible enough to be expanded for future automation efforts. Partners across IT and assigned business lines to test new or existing software in order to ensure requirements are met. Mitigated shortcomings of application documentation/ staffing shortages/ automation tool limitations to manage risk and prevent the failure of the testing initiative.

Quality Assurance Skills:

•Managed the defined QA processes to ensure all standards are met.
•Worked as QA representative on new application development or maintenance projects.
•Worked with offshore team on QA deliverables and bridge the communication between QA offshore team and project teams, analyzed project or requirement documents to identify test requirements.
•Coordinated/ documented actual test results & responsible for the end-to-end tracking of all issues found. Walked through the QA Test Results with automation analyst & communicated status to project leaders. Assisted in defect investigation & escalation. Provided back-up to other QA testing projects as required. Provided assistance to ensure business acceptance, user acceptance and system integration. Collaborated other IT areas to identify and improve testing tools and approaches. Provided expertise, direction, training and coaching to offshore staffs. Used QA software for defect management, regression, performance or automation testing. Deal concurrently with business demands and technological challenges while managing client expectations in a vertically integrated testing organization. Responsible for communication & leading offshore teams on QA deliverables.
•Developed Master Test Strategy and Plan. Provided QA estimates to projects. Developed the Test Case documents according to the Master Test Plan. Walkthrough the QA Test Cases and the QA Test Plan with the QA Team prior to execution. Executed test cases. Coordinated/Documented actual test results and responsible for the end-to-end tracking of all issues found. Walkthrough the QA Test Results with the QA Team and communicate status to Project leaders.
•Assisted in defect investigation and escalation. Provided input to QA metrics on all projects including defect rates and root cause analysis. Assisted Release Manager with department monthly metrics and PowerPoint presentations.
•Participated in Change Advisory meetings if required. Partake in Work Intake Committee to provide weekly estimates to business units when required. Provided backup to other QA testing projects as required.
•Provided the QA automation team with application functionality workflow. Contributed towards Target Test Automation Savings and Reuse. Used defined/new methodologies and software to test new technologies/ system functionality of simple to high complexity to ensure business acceptance, user acceptance and system integration. Collaborated with other areas within IT to identify and improve testing tools and approaches. Used software tools for defect management.
•Tested applications thoroughly to ensure that the risk of promoting changes to production are minimized. Identified quality issues to protect the production environment.
•Provided direction, expertise, feedback, coaching and development to build the capability of offshore teams. Enhanced skills and builds knowledge in all aspects of the organization, the business and information systems.

Systems/Tools used:

IT Standards, Methodologies, Waterfall/Agile SDLC methodologies, CMM and audit requirements, Data Warehouse Environment, Knowledge of Teradata, Testing tools, Testing approaches/ methodologies, Automation approaches/ tools/workflows, SQL, QTP, HPQC, Software performance testing, Business line(s), business processes knowledge. – less
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Friendly and enjoyable workplace
Account Manager (Former Employee), Ottawa, ONDecember 4, 2014
Pros: good hours, good location, great staff
Cons: pressure to hit always-increasing sales goals
A typical day consisted of meeting with clients to provide advice on personal financial products offered by the bank. Every day provided new learning opportunities whether it be a scenario a client presented if there was an issue with one of their products, a new product being offered by the bank, a new system to use, or a problem encountered during – more... the course of daily activities. Management was very accommodating and provided flexibility when required. Co-workers were very friendly and eager to help if you were stuck. Hardest part of the job was ensuring that nothing was forgotten about whether it be calling back a client, completing pending transactions, or completing a task assigned. The most enjoyable part of the job was when a client thanked you for providing good advice and leaving happier than when they arrived. – less
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fast paced
Customer Care Representative (Former Employee), Mississauga, ONDecember 2, 2014
fast paced job which is always changing. there is a high team dynamic and alot of opportunities for advancement
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Great place to work!
Client Services Representative (Former Employee), Toronto, ONDecember 2, 2014
Pros: meeting and working with great people
• Responsible for finding sales opportunities with every client and referring clients to appropriate internal officers by booking appointments
• Completed financial transactions
• Resolved client problems at first point of contact where possible and referred more complex situations to senior officers
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Average workplace
Account Manager (Personal /Small Business) (Current Employee), Toronto, ONNovember 27, 2014
Challenging environment

Dealing with client's with their communications needs.
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RBC
Technical Support Analyst (Former Employee), Toronto, ONNovember 24, 2014
Pros: designated 'nap' room (highly encouraged by company during breaks)
Cons: not enough couches in sleeping room!
Typical Day:
- Troubleshoot Applications
- Follow-Up with Customers

This can be discussed in person, This job was awhile ago so its hard to recall the information requested.

Typical Day:
- Troubleshoot Applications
- Follow-Up with Customers

This can be discussed in person, This job was awhile ago so its hard to recall the information requested.

Typical – more... Day:
- Troubleshoot Applications
- Follow-Up with Customers

This can be discussed in person, This job was awhile ago so its hard to recall the information requested. – less
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Nice place
Analyst (Former Employee), TorontoNovember 14, 2014
Good solid organization. Many opportunities. Nice work environment.
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decent
Customer Service (Former Employee), Montréal, QCNovember 13, 2014
When I was at RBC I was in customer service at a call centre. The staff at RBC are just fantastic well chosen people. The company is extremely well managed in the sense that technology surveils everything and management really have a good view of what is happening. I do have some reservations though about certain practices; if an employee for example – more... missed their break because they were on a long call with a customer, they have to take it on their own logged out time; this is a fact, and this is a fact which I found unjust. – less
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Summary
Customer Service Representative (Former Employee), MississaugaNovember 10, 2014
Pros: team work, managment
Cons: long hours, intense
I would wake up everything morning to assisting customers through an inbound call center to help achieve their goals. I learned that every customer is different and you must treat each call differently. The Management was spectacular, they allowed you to engage in the decision making. My co- workers made me laugh but we also kept each other on task. – more... The hardest part was dealing with an angry customer but those were the situations that helped me learn and grow. I loved my team! – less
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It was a good company to work for.
Customer Service Representative/ Central teller (Former Employee), Mississauga ONNovember 10, 2014
Pros: good work environment.
• Assisted with general office duties; ordering supplies, filing, scanning, faxing, and answering phone calls.
• Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using the computer, calculator, or adding machine.
• Monitored bank vaults to ensure cash balances were correct.
• Cashed checks and – more... paid out money after verifying that signatures are correct, written and numerical amounts agree, and that accounts have sufficient funds.
• Received checks and cash for deposits, verified amounts, and checked accuracy of deposit slips.
• Entered customers' transactions. – less
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good stepping stone career
HR Projects and Initiatives Portfolio Analyst (Current Employee), TorontoNovember 9, 2014
I learnt a lot and gained tremendous amount of experience at Pwc
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Switchboard/computer
Steno-Word Processing/Switchboard (Former Employee), Windsor, ONNovember 6, 2014
This position was taken at a time when my chidren were very young and I found that it was necessary to change from working switchboard full-time to word processing part-time.
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excellent workplace a second family
specialty officer (Former Employee), Montréal, QCNovember 3, 2014
I have worked for Royal Bank of Canada from Nov 3 1969 to Aug 24,2014 a total of 45 years & that was continuous service.

I had made many friends

When you work that long with one company you develope a
second family.

Christmas was excellent we always had a work lunch . & exchanged gifts.
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Policy driven work environment
Manager, Aboriginal Business Banking, B.C. North (Former Employee), Prince George, B.C.October 24, 2014
Pros: learned and gained commercial lending practices and process
Cons: limited growth through the organization.
Attained Commercial lending experience.
Managed commercial loans portfolio.
Policy driven work environment.
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Pushing instead of managing people.
/Account Manager/Mutual Funds Representative (Current Employee), Surrey, BCOctober 22, 2014
Not happy. Too much stress. Not happy. Too much stress. Not happy. Too much stress
Not happy. Too much stress
Not happy. Too much stress
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Excellent
Technical Systems Analyst (Former Employee), TorontoOctober 21, 2014
Pros: opportunities to learn, people, job culture.
The people are very friendly and knowledgeable.
Always happy to help.
Was a wonderful learning experience working there as a co-op student.
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Excellent QA Processes
QA Lead/Manager (Current Employee), toronto, onOctober 20, 2014
Learning and inculcating the QA processes and SDLC process is a hallmark at RBC
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Fun
ACCOUNT SERVICE REPRESENTATIVE (Former Employee), Toronto, ONOctober 2, 2014
Normal 9-5 job. I learned how to manage papers for mortgages and sort cheques.

Fun to work with fellow student part-timers.

Team-leaders are nice and understanding for us students.
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Day at work
Relationship Officer (Current Employee), Toronto, ONOctober 1, 2014
Lots of exposure and experiencing the great professional advancement at work.

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