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Royal Bank of Canada
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303 reviews

Royal Bank of Canada Canada Employee Reviews

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Very tensed
Collection Agent (Former Employee), Mississauga, OntJanuary 26, 2015
Pros: close to home
Cons: wasn't challenging
My day started, by answering incoming calls from clients. I was on a dialer, and I always had to answers calls, without any breaks.
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Best Company
Manager Internal Controls (Current Employee), Toronto, ONJanuary 23, 2015
Best managed company I have ever worked in. Really focuses on employee engagement.
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update later
Direct Invest Funds Transfer Administrator (Former Employee), Toronto, ONJanuary 22, 2015
I have gained experience about the back office administration for wealth management and learned a lots about the development process in IT development team.
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Fast paced and informative worksite
Quality Assurance Analyst (Current Employee), 315 Front St. west TorontoJanuary 18, 2015
Pros: fun to work with team mates and informative job
Cons: no free lunch
attend meetings, answer emails, manage incident tickets, troubleshoot incidents and deploy/manage applications

learned SCCM, HPQC HPSM 7 and 9

very fun-to-work-with and creative team
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Enjoyable, efficient and educational work place environment
Customer Service Representative (Former Employee), Windsor, ONJanuary 14, 2015
Working at the Royal Bank of Canada was a rewarding experience. It allowed me to use my exceptional organization skills on a large scale within my branch, and to contribute to the productivity of RBC in the south western division as a whole. Many of my ideas and innovations were applied throughout the branches in Windsor.

Working as a central teller I dealt with business clients, with a large variety of issues and concerns. I managed the needs of small business owners to large corporations. In addition to assisting my clients I was solely in charge of all monies processing through the branch on a daily basis. I was able to implement many time saving strategies as well as new technologies into the branch systems with ease.

Working as a customer service representative I dealt with mainly personal clients. From simple tasks to large scale investigations I was the first point of contact on a daily basis. My passion for the job and my clients was apparent with each client I had, and I was commended on many occasions for my due diligence and personal attitude of compassion.

In the time I worked within the Royal Bank, I learned a great deal about how to assess a persons needs, current and future, based on a few moments of conversation. I exceeded my sales goals on a qaurterly to yearly basis, which contributed to the success of my branch as a whole.

Within the branch I worked with a small team, and we worked together to raise eachother up. This teamwork was essential in our success. It is beacuse of this team attitude that we were able to successfully catch and prevent many fraudulent attempts, while always manitaining our goals of putting the clients first.
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Great Environment
Recruitment Consultant (Current Employee), Mississauga, ONJanuary 13, 2015
Great Managers, co-workers, work-life balance.

A lot of room for advancement.
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politics are played alot in the branch I worked at
CSR (Former Employee), Barrie, ONJanuary 6, 2015
Pros: opportunity for advancement is avalible
Cons: politics
I have no comment I have no comment I have no comment

I have no comment

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Great work/life balance
Business Analyst (Current Employee), Toronto, ONJanuary 4, 2015
Royal Bank of Canada has a work-life balance and is a great place to work at.
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friendly envoiment
Customer Service Representative (Former Employee), Markham &Sheppard BranchDecember 30, 2014
I enjoyed work there this only institution understand people like me very helpful co-workers if I want to work this is the right place for me
I can improve my ability there also there is plenty of opportunity to advance this is a ideal work place to be
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Friendly and productive work environment
ACCOUNT MANAGER/CSR TRAINEE (MBA Intern) (Current Employee), Vancouver IslandDecember 22, 2014
Great training opportunities and a friendly work environment.

Speaking from my experience as a minority, I would say RBC as an organization strives to maintain equality and promote diversity in the work environment but it is yet to translate in the realities in the general environment.Many staff still struggle with this. Hence some racist tendencies. But if you have built a tough skin as an individual then you should be fine
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Operations Coordinator
Administrative Assistant (Former Employee), TillsonburgDecember 11, 2014
Tiltran was purchased by The City of St. Thomas which is now called Ascent.

Same job duties as Ascent
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Healthy environment with lots of new challenges
QA Lead (Current Employee), Toronto, ONDecember 9, 2014
1. I was a backup QA lead for one of the projects, and the day i started, there was a Severity 1 issue which has to tested and provide sign off. So contacted Technical Support Analyst and Business teams and based on the transition that i had got from my colleague, i could manage the task.
2. Confidence, analyzing problem and raise alarm in the right time to right person is what i learnt.
3. Management was so supportive and they helped me in finding right contact who can help me in getting more information.
4.Apart from very few tough situations, it was always a wonderful team with very co-operative co-workers and learnt to maintain the synergy in the team.
5. Transit project in the middle to some other QA lead is the hardest part of my job so far.
6. I love the QA lead role that am doing, very co-operative team and the environment.
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I liked the working environment in RBC and my team mates.
Automation Facilitator (Former Employee), Toronto, ONDecember 7, 2014
Business Analysis and Facilitation Skills:

Experienced in capital markets business analysis as an automation facilitator. Responsible for business analysis and worked in Foreign Exchange trading platforms. Experienced running the trading software “Fidessa” and generated reports. Experienced in financial accounting working with front, middle and back offices.
•Responsiblefor drive the direction of automation across all the business verticals of Capital Markets particularly in those business verticals that do not have dedicated testing resources.
•Responsible for the creation, execution of test cases based on business requirements to ensure quality delivery of software. Formulated, managed a defined automation processes as framework, coding standards, script structure and ensured all standards are met. Provided guidance on complex application development projects. Dealt with small to large development or maintenance projects with multiple function, multiple application projects with multiple interfaces and/or 3rd parties.
•Presented automation plan/approach, effort and schedules to the application team with long term goal/vision of functional automation to the application. Ensured planning and automation approach contains full vision of automation and potential for automating new functionality. Worked with developers/application team for maintenance and development projects ensuring all platform requirements are met to ensure automation scripts can run in the test environment. Analyzed projects, requirement documents to identify test requirements. Developed master/automation – more... test strategy and plan.
•Worked closely with developers to ensure that functional requires are understood and verify that the functional workflows of the automation scripts are in keeping with the functions being automated and flexible enough to be expanded for future automation efforts. Partners across IT and assigned business lines to test new or existing software in order to ensure requirements are met. Mitigated shortcomings of application documentation/ staffing shortages/ automation tool limitations to manage risk and prevent the failure of the testing initiative.

Quality Assurance Skills:

•Managed the defined QA processes to ensure all standards are met.
•Worked as QA representative on new application development or maintenance projects.
•Worked with offshore team on QA deliverables and bridge the communication between QA offshore team and project teams, analyzed project or requirement documents to identify test requirements.
•Coordinated/ documented actual test results & responsible for the end-to-end tracking of all issues found. Walked through the QA Test Results with automation analyst & communicated status to project leaders. Assisted in defect investigation & escalation. Provided back-up to other QA testing projects as required. Provided assistance to ensure business acceptance, user acceptance and system integration. Collaborated other IT areas to identify and improve testing tools and approaches. Provided expertise, direction, training and coaching to offshore staffs. Used QA software for defect management, regression, performance or automation testing. Deal concurrently with business demands and technological challenges while managing client expectations in a vertically integrated testing organization. Responsible for communication & leading offshore teams on QA deliverables.
•Developed Master Test Strategy and Plan. Provided QA estimates to projects. Developed the Test Case documents according to the Master Test Plan. Walkthrough the QA Test Cases and the QA Test Plan with the QA Team prior to execution. Executed test cases. Coordinated/Documented actual test results and responsible for the end-to-end tracking of all issues found. Walkthrough the QA Test Results with the QA Team and communicate status to Project leaders.
•Assisted in defect investigation and escalation. Provided input to QA metrics on all projects including defect rates and root cause analysis. Assisted Release Manager with department monthly metrics and PowerPoint presentations.
•Participated in Change Advisory meetings if required. Partake in Work Intake Committee to provide weekly estimates to business units when required. Provided backup to other QA testing projects as required.
•Provided the QA automation team with application functionality workflow. Contributed towards Target Test Automation Savings and Reuse. Used defined/new methodologies and software to test new technologies/ system functionality of simple to high complexity to ensure business acceptance, user acceptance and system integration. Collaborated with other areas within IT to identify and improve testing tools and approaches. Used software tools for defect management.
•Tested applications thoroughly to ensure that the risk of promoting changes to production are minimized. Identified quality issues to protect the production environment.
•Provided direction, expertise, feedback, coaching and development to build the capability of offshore teams. Enhanced skills and builds knowledge in all aspects of the organization, the business and information systems.

Systems/Tools used:

IT Standards, Methodologies, Waterfall/Agile SDLC methodologies, CMM and audit requirements, Data Warehouse Environment, Knowledge of Teradata, Testing tools, Testing approaches/ methodologies, Automation approaches/ tools/workflows, SQL, QTP, HPQC, Software performance testing, Business line(s), business processes knowledge. – less
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Friendly and enjoyable workplace
Account Manager (Former Employee), Ottawa, ONDecember 4, 2014
Pros: good hours, good location, great staff
Cons: pressure to hit always-increasing sales goals
A typical day consisted of meeting with clients to provide advice on personal financial products offered by the bank. Every day provided new learning opportunities whether it be a scenario a client presented if there was an issue with one of their products, a new product being offered by the bank, a new system to use, or a problem encountered during the course of daily activities. Management was very accommodating and provided flexibility when required. Co-workers were very friendly and eager to help if you were stuck. Hardest part of the job was ensuring that nothing was forgotten about whether it be calling back a client, completing pending transactions, or completing a task assigned. The most enjoyable part of the job was when a client thanked you for providing good advice and leaving happier than when they arrived.
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fast paced
Customer Care Representative (Former Employee), Mississauga, ONDecember 2, 2014
fast paced job which is always changing. there is a high team dynamic and alot of opportunities for advancement
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Great place to work!
Client Services Representative (Former Employee), Toronto, ONDecember 2, 2014
Pros: meeting and working with great people
• Responsible for finding sales opportunities with every client and referring clients to appropriate internal officers by booking appointments
• Completed financial transactions
• Resolved client problems at first point of contact where possible and referred more complex situations to senior officers
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Average workplace
Account Manager (Personal /Small Business) (Current Employee), Toronto, ONNovember 27, 2014
Challenging environment

Dealing with client's with their communications needs.
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RBC
Technical Support Analyst (Former Employee), Toronto, ONNovember 24, 2014
Pros: designated 'nap' room (highly encouraged by company during breaks)
Cons: not enough couches in sleeping room!
Typical Day:
- Troubleshoot Applications
- Follow-Up with Customers

This can be discussed in person, This job was awhile ago so its hard to recall the information requested.

Typical Day:
- Troubleshoot Applications
- Follow-Up with Customers

This can be discussed in person, This job was awhile ago so its hard to recall the information requested.

Typical Day:
- Troubleshoot Applications
- Follow-Up with Customers

This can be discussed in person, This job was awhile ago so its hard to recall the information requested.
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Nice place
Analyst (Former Employee), TorontoNovember 14, 2014
Good solid organization. Many opportunities. Nice work environment.
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decent
Customer Service (Former Employee), Montréal, QCNovember 13, 2014
When I was at RBC I was in customer service at a call centre. The staff at RBC are just fantastic well chosen people. The company is extremely well managed in the sense that technology surveils everything and management really have a good view of what is happening. I do have some reservations though about certain practices; if an employee for example missed their break because they were on a long call with a customer, they have to take it on their own logged out time; this is a fact, and this is a fact which I found unjust.

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