Royal Bank of Canada Employer Reviews

Advise clients on their personal banking, credit and investment needs.

A fat paced high energy work environment. Working at RBC was wonderful. I learned how to be a banker.

handle customer complaints, day to day transactions including deposits, paying bills etc. the hardest part of the job would be trying to sell rbc products to clients that are least interested or in most cases wouldnt qualify.

A very busy place to work, that was quite a while ago.
The customers were so wonderful, again, became like family.
I even got invited to Florida by a retired couple that came in the bank in 1983. How nice. I won a customer service award as well.
My co - workers were wonderful, again, like family.
The hardest part of my job there was month end, doing – more... payrolls for certain companies, collections, cashier, – less

The company itself hold the highest standard of accountability and intergrity with its many clients. The management team is comprised of mostly good people that have a strong standard of family value. The bank offers competative salary and extremely good benefits. The culture of the company leans heavily on Diversity & Teamwork. However, due to economic – more... down turn over the years, Job Security and Advancement had somewhat stalled especially for the young workers. The hardest part of the job is Work / Life Balance. Unless you have accumalated seniority or enough hours. Your choice are limited. The most enjoyable part of the job is certainly the people, the co-workers. The theme is more harmony & less brickering. Should there be conflicts inside the office area, team members actively involved themselves to squash the problems and rebuild confidence within the team structure. Each and every individual had a clear understanding that you do not have to be friends outside of work, but it's essential to find the know hows to work together as a team. When a team does well at the bank, the team is rewarded with prizes and free lunches. – less

Great employer, lots of potential to grow if willing to stay

day is quiet routine but i enjoy day to day challenges .i.e from clients, complications in procedure and chanllenges from management to complete tasks in timely manner.

co workers ad management is really nice to get along with. hadest pat i dont find any.

I enjoy speaking to clients.

I love working in a project environment where I can put my project coordination and project management skills to full use. I enjoy being able to constantly challenge myself and allows me to grow in skills and as a person. I love working in a team environment.

Wonderful people to work with and many learning opportunities

Throughout a 12 year career with Royal Bank, I have had great experiences and some the opposite. A typical day at work as a Customer Assistance Officer delegates many tasks such as being First Point of Contact, directing clients to the appropriate departments, processing mortgages,credit line and visa payments and cashing GICs. At the end of the day – more... my duty as a supervisor means that I am solely responsible for balancing the safe. In this position I have learned many skills such as team management and organization. The people I work with are very diverse and have great personalities. I am a very friendly and understanding person. The hardest part of my job is dealing with very irate clients, although I admit this is the hardest part, over the years I have developed skills that allow me to succeed in creating a positive client experience. Every customer is different, therefore everyday is a challenge that I accept with open arms. The most enjoyable part of my job is meeting my goals whether it be creating sales, meeting targets or answering enquiries. At the end of the day seeing each client leave with a smile on their face is my greatest satisfaction. – less

As you can see I have worked for numerous places and I have remained with RBC the longest. The environment that I work is so warm and friendly and the managers and coaches are always there to help. We often get bombarded with calls and our superiors always let us know that it's appreciated.

Very large scale company.
Very stable and organized company.
Lots of diversity respected culture.
Kind and diverse coworkers.
A little bit boring organizational structure.
Lots of to learn in the work environment.

Working for Royal bank of Canada in the estates department, gave me a hands on approach in the preparation aspect of estates and retirement planning. As a financial management graduate with a minor in financial planning, working in the estates department gave the opportunity as well as the guidance in helping me with my studies as well as planning my – more... own personal estate and retirement. I will always recommend RBC to anyone thinking of working for a bank, not only do you gain experience and professionalism, everyone has a fair opportunity to move forward in their careers as well as gaining the knowledge to properly prepare for your retirement. – less

Servicing client and ensuring problems were solved
obtain new business ,relationship building

A fantastic place to work, would go back in a heart beat.
always had great co workers and very helpful management.
always had something new to learn

Assessing customer needs and providing exceptional customer service as a first point of contact while taking 50-60 calls daily.

Sharing best practices and effective strategies with team members to maintain a 80% sales target.

Working on a great team of call center agents

Learned new things everyday
Always had great supervisors
Dealt with millions of dollars
Learnt about currencies from different countries

At the Royal Bank of Canada I was working as a Client Service Representative at a bank branch. My daily responsibilities included opening and closing bank accounts, bank transactions such as bill payments, solving any costumer issues that may arrise, and insuring that a customer leaves aware of all products all services offered by RBC. One of the key – more... traits that I learnt whilst at RBC was the ability to meet and exceed sales goals. By promoting various credit cards, or travel insurance drives, I gained a new ability for sales and marketing. – less

An excellent company to grown with. Hard work is recognised and accordingly rewarded. Maintains and encourages an atmosphere of continuous improvement.

very busy
team work
great team
close knit team
product meetings
the group I worked with made the job easy