Sales (Current Employee) – Rosslyn, VA – 30 July 2017
Since arriving at the company many years ago, Rosetta Stone has consistently struggled with directing its sales efforts. Three CEOs, and multiple sales managers later, the sales team's directly feel the stress of poor communication and consequent chaos and change.
I worked for Lexia as a PLF. The position and the expectations are reasonable. However, the company is poorly managed and there is a lack of communication between PLFs and managers. Much of this is because everyone is not meant to be a manager (poor communication, unclear expectations/intentions). The company also seems to play favorites where expectations, in terms of presentation and style, for some PLFs are greater than others. You may shadow other PLFs and see that they present in the same way that you do or worst, but then you are critiqued more harshly. Favoritism and lack of clear expectations is bad for morale and can make the work inconsistent.
The running theme (code for excuse) is that the company is facing growing pains. Of course, there are challenges as a company grows but through better planning and communication much of the foolishness could be avoided. I would NOT recommend working for this company in the immediate future.
Sales Representative (Former Employee) – Virtual – 29 March 2017
General consensus is that the company was trying to save itself at the expense of people and product. Complete lack of innovation (for a software company) and very little by way of professional development.
Spanish Latino America Coach (Current Employee) – Virginia – 1 February 2017
Rosetta Stone is a fantastic place to work. But it is a part time job without benefits.It is the most enjoyable place to work. The management is good. The learners will have a very good system to learn.
Managing Director (Current Employee) – Shanghai , Beijing – 14 July 2016
Interesting Challenge to manage around 100 collaborators in two location ( shanghai , Beijing ), and different fonctions ( Sale , Marketing , Service, R&D, admin) .
As French even after 9 years in China, the culture difference is still there, working with american management also bring lot of difference . Flexibility and communication are key to succeed in this kind of position.
Accounts Receivable Associate (Current Employee) – Harrisonburg, VA – 17 August 2015
The people I worked with were fantastic. My management team was amazing as well. It's a place you don't dread going to when you wake up.
I had to reconcile accounts, document and record payments that came in. I had to make sure that our Customer Care entered refunds correctly and apply the refund invoice to the payment invoice. I had to challenge charge backs and send documentation to our banks to fight it. When customers would update their credit card, I would have to pull a report and go through each account and change the card attached manually.
I accepted phone calls from other departments when a customer had a billing inquiry about their account.