BILINGUAL CSR
The Bilingual (English & French) Customer Service Representative will perform a wide range of functions including but not limited to:

• Answer (in person, phone, email or EDI, Live Chat) enquiries and process orders from customers.
• Investigate complaints regarding products, services and policies.
• Prepare credit applications for new customers.
• Prepare product information, sample requests and quotes for current customers and prospects.
• Update customer records in a database.
• Respond to enquiries and emergencies.
• Participate in meetings regarding product training.
• Perform general office duties as required.

Qualifications:
The following are the minimum requirements to be considered for this role:

• Customer Service related experience.
• Outstanding interpersonal skills.
• Strong organizational skills with attention to detail.
• Able to work effectively as a team member, while exhibiting strong multitasking ability.
• Able to schedule, plan, prioritize own work in accordance with the company’s goals.
• Must be PC-literate with a working knowledge of Microsoft’s Office Suite, specifically advanced Excel.
• Able to remain calm and controlled, even under pressure.
• Strong communication skills - must be able to communicate verbally and in writing, clearly in both English and French.

Familiarity with SAP systems and EDI/ Webforms is an asset.