Pros: benefits, pay, incentives, commission, meet great people, training
Cons: not family friendly hours, abusive customers, glitchy system
I started at Rogers because I needed a job to help support my family. I just wanted it to be temporary, but apparently the job market isn't great!
Training was fun and mindless. 8 hours of sitting in a room, playing scattergories and other pointless but fun stuff. Boring fast tracks on the computer that don't really help you once you start on the phones. I made some great friends in training!
Once on the floor, you get lots of support but waiting for someone to answer your question while you have a customer on hold is horrible.
9/10 you get irate customers who just want to yell at anyone (they will even tell you this on the call), looking for credits, claiming they don't use data but are always over. Most are behind on their bills but you're still expected to try to make sales. Lots of pressure!
Pay is decent if you don't mind getting yelled at for the majority of your work day. Benefits are good but expensive for family.
I'm from an office background and while Im ok with dealing with customers I couldn't take the stress and hated the sales aspect.
You start out with great hours, Mon to Fri and days then it starts to get worse... weekends and evenings (3-11pm). Work-life balance? What's that?! As a mom, I found the hours and days did not work for me.
During ICU, my daughter was sick and my husband wasn't able to miss work, so I called in. The next day I get a "letter of discussion" and get told that my husband "needs to step up" by my trainer. I was very unimpressed with her comments.
You are allotted 6 sick days but mind you for every 22.5 hours you miss you are put on a "step" that prevents you from bonuses and raises.