Pros: stressful envionment dealing with continuous irrate customers, hours of operation
Cons: great salary and benefit package
As a customer service representative in the billing department; each day I would answer a large number of incoming calls, assisting customer's with any billing or service related issues (non-technical). I learned how to speak to irate customers, deescalate sensitive situations and customize packages according to customer's needs. The most difficult part of the job, was having to answer many calls back to back, with no break in between. I enjoyed the fact that Rogers' appreciated their employees and their efforts, by offering great benefits, rewards and recognition.