Rogers- Where change was always happening and learning was a part of my daily job.
Escalation Advisor Manager (Former Employee) – Kitchener, ON – 6 July 2016
Working at Roger's was a great experience, I learnt something new everyday. Typically, a day at Rogers began like this, get to work with my coffee saying hello to all my co-workers as i passed by their desks. I would sit down at my seat and turn on my computer, opening all the programs required to aid me for the day ahead. After being all set up I would open my Outlook email and get caught up on anything new, as with Rogers there was something new everyday. Once finished with my email, I would sign into the phones and begin my day taking calls, resolving conflicts and concerns for clients of Rogers. At Rogers we would have a scheduled meeting everyday to check in with our team and bring forward anything that needed clarification. Management was very helpful in guiding me through processes that may have been difficult for me to understand. The most difficult part of my job was telling some clients that I genuinely empathized with and understood their issues that I could not help them, if I was legitimately unable to help. What I learn with Rogers was that 90% of the time there is an answer to a question weather you liked the answer or not.