Rogers Communications

Rogers Communications Employee Reviews

Found 697 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Just getting paid to lie /and be the bullet proof vest for them
Bilingual Customer Service Representative (Former Employee) –  853 York mills7 November 2016
After being their for 3 years.... I must say it was OK until management changed last yr, your just considered a number. Your only ok if know someone in higher level. If not your just another kart in the mall waiting to be used, picked up, then dashed in a corner for some one else to use. This cycle is your day - day basically, but you just get paid. Going home is the BEST feeling ever after.
Pros
Easy to get too, free parking, showers
Cons
All management, treated like a robot, majority of co workers are smelly
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good workplace
Sales Representative (Current Employee) –  Toronto, ON4 October 2016
Great Experience, good people, a lot of fun. Great way to build experience and skills. Flexible hours and amazing management. A good career and good for the average sales rep.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The good, the bad , and the ugly
Collections (Former Employee) –  Toronto, ON31 May 2016
Typical call centre environment

The good
Overtime (although they have cut back a lot)
Quarterly bonus (cut back as well)
Job security.they need the front line guys .less likely to get laid off
Don't take your work home (even when you speak to the most annoying Cx..maybe the first 10 minute after your shift it bothers you..but after that all is forgotten)
Co workers..call centre staff have character..while cooperate people bore you to death
You get to collect a pay-check ..you don't wear the company

The bad
Upper management and back offices are lost..too removed from the customer experience ..come up with dumb policies and six month later scrap the idea
Rogers charges too much and you have to bear the brunt of from the Cx..defending system and billing errors..(in the back of your mind agreeing w the Cx but defending Rogers)

The Ugly
Call quality..the most useless department ..the only department that's takes away from the customer experience instead off adding (can't believe this department still exist in 2016
Really unorganized at times ..(again) as most back offices are lost ..peers know more then anyone else so you just ask each other
Everything that goes w working in a call centre
Pros
Job security
Cons
Needs a back office/strategy office face lift
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
An overall average place to work at.
System Design Engineer (Former Employee) –  Brampton, ON30 April 2016
A company with a culture of friendships and nepotism. Difficult to advance career without having a godfather in management.
The co-workers are great and the work environment is good, issue is the poor higher management.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and goal oriented work place
Business Analyst/Business Consultant (Current Employee) –  Montréal, QC27 July 2016
Every day at work is goal oriented.I have learnt not to crack under pressure to reach the deadline of a project because utmost concentration will be needed.Excellent team work with management and co- workers. First day at work was the hardest,getting used to business environment and processes of which i got used to pretty fast and the most enjoyable part of the job is getting to work with my team and reaching the desired goal of the organisation.
Pros
conducive environment
Cons
non
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Typical Call Centre
Technical Support (Cable) (Current Employee) –  Toronto, ON5 August 2016
Typical call centre environment. Management only spoke to you once a week. Will take years to improve your scheduled shift, let alone career advancement.
Cons
Scheduling
Was this review helpful?YesNo1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work
Sales Associate (Current Employee) –  Toronto, ON25 July 2016
Rogers overall is a good place to work. Pay could be better for the amount of work that is done in store, and commission could be a bit more stable as the payout changes quite a bit.
Pros
Good benefits, discounts
Cons
Long hours, standing all day, tough customers
Was this review helpful?YesNo1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Canadian Success Story
Corporate Account Manager (Former Employee) –  Toronto, ON20 April 2016
Overall a great company to work for with great people, employee benefits and culture. Diverse and varied departments with plenty of offices to work from.
Pros
Discounts of services
Cons
Sometimes difficult to advance career
Was this review helpful?YesNo1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great staff members, and flexible hours
Sales Representative (Current Employee) –  Kitchener, ON14 July 2016
Overall not a bad place to work. Hours are very flexible and management tries to work around your availability. Team members are great and we all get along and work together. Can sometimes be taxing to continuously deal with angry customers. There needs to be better management training so that more coaching and team leadership is present at our location. Overall great part time job!
Pros
Flexible hours, Great team members
Cons
Dealing with angry customers, lack of proper management
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Company to Work
Bilingual Proposal Writer (Current Employee) –  Brampton, ON27 June 2016
Rogers is an excellent company to work and expend several years working in.
Management is fine but sometimes they are lost in the minor objectives.
Pros
People, management, live/work balanced
Cons
No great salary increases, regularly laid off for no reason
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Still engaged?
Sr. Security Specialist, Cyber IR & Intel. (Current Employee) –  Brampton, ON29 July 2016
Not so much...

The take-aways from the past several Department meetings are

All staff members are stripped of 'privileges' due to abuse of a few people.
Do more with less, and less ...
No conferences approved for attendance.
No vendor provided functions will be approved.
No job specific training - 'again'
VP message in each meeting - "if you don't like it - leave"

There is lip service from the CEO about investing in our people, but development opportunities are not flowing down to the technical support personnel.
Cons
No training for IT staff to assist with job currency
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Rogers Communtcations
Customer Service Representatives (Former Employee) –  Brampton, ON20 June 2016
Rogers communications is a very high paced environment with a culture that would motivate you to succeed. But their loyalty to their employees can be greatly improved.
Pros
Fun atmosphere and culture
Cons
Management structure needs to be reassessed.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great learning experience
Consultative sales (Former Employee) –  Ottawa, ON5 October 2016
lots of job opportunity if you are thinking of lateral movement, lots of politics and the moneyis not the greatest unless you are in your early 20
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible Place
Customer Relations Consultant (Former Employee) –  North York, ON17 January 2016
I would not recommend anyone to work here. A typical day in the retention call centre is taking back to back calls - having managers yell at you for having a customer on hold or being in acw while trying to note a customers account. The best thing Rogers had to offer was their 50% off and medical benefits. Other than that, I worked there for 2 years and only got a $0.53 cents raise during that time - even though my stats were through the roof. If it wasn't for all the money I made from up-selling Roger's customers, I would've taken home less than $1000 every two weeks.

Senior management, sorry management all together is a joke. Team leaders have no leadership skills, nor do they know how to manage their staff. At the end of the day, if you need a means to a way of life then you can work there. Just remember, everything is great at the beginning. Oh and hope you don't get ill! they have a steps program where you will receive a letter and it gets put into your employee record if you are absent from work for 1 day. Better to call in sick for the week and go on STD so that your illness is not used against you.
Pros
50% off discount
Cons
EVERYTHING!
Was this review helpful?Yes10NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Company to work with
Business Consultant, Small Business (Current Employee) –  Brampton, ON1 November 2016
Awesome work environment, really great team members, best management. Team work is the most enjoyable part of my job.No part of the job is hard, if you have ownership in your blood and you can handle any situation for a customer no job is hard.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun and Productive
SALES ASSOCIATE (Former Employee) –  Vaughan, ON30 September 2016
The one thing that I learned working at Rogers was to have patience when dealing with customers. Management was great. The hardest part of my job was not always being able to give my customers everything they wanted. The most enjoyable part was being able to put a smile on their face.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work!
Sales and Support Professional (Current Employee) –  Kitchener, ON8 November 2016
Rogers provides the complete package of work and benefits to all employees and allows for a comfortable and educational work space.

I have learned a lot in the 4 years I have worked here and do more so every day I go into work.
Pros
Great Benefits
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Work Environment
In Building System Designer, Radio Engineering (Current Employee) –  Brampton, ON7 March 2016
Nice place to work considering culture, salaries, benefits, work-life balance, management. Co-workers are very helpful
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No Job Security
Sales Representative (Former Employee) –  London, ON18 August 2016
No matter your tenure, I constantly felt like I had no job security, There were multiple occasions where I didn't get my commission on time. The people that you work with are the best part about the job. Had some good experiences with managers, but also dealt with many who didn't know how to run their store. Horribly under compensated for the amount of product knowledge you are expected to know.
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun, Innovation Stimulating
Sr. Process Improvement Analyst (Current Employee) –  Toronto, ON6 September 2016
Great manager and team to work with. The company culture allows for a lot of opportunity for growth. The environment is very welcoming.
Pros
Opportunities
Cons
Toronto (living expenses)
Was this review helpful?YesNoReport

Overall rating

3.7
Based on 738 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.7
Job Security/Advancement
3.3
Management
3.4
Culture
3.6