Customer Service Representative, Inbound (Former Employee) – Pickering, ON – 28 December 2017
if you have ever had a customer yell at you then youll be ok your day consist of customers calling you complaining about their bills or adding on packages you have customers yelling at you, managers listen to your calls and tell you what u did right and wrong, they say managers are there for you 100%, but they weren't the managers had their favourite employees and rewarded them all the time
Retention Specialist (Former Employee) – Brampton, ON – 23 December 2017
Although it was a big corporation, it always felt like a family. Rogers made their employees and especially their customers feel welcomed and acknowledged at all times, They always went above and beyond to make sure the employees were accommodated in order to fulfill the customer's concern. At times it was a stressful/ fast paced environment but with the proper training, I was able to handle any situation. I've learned how to communicate effectively with an irate customer and defuse the problem. The most enjoyable part about the job was being able to de-escalate even the most upset customers and being able to provide them savings, being a customer myself.
Customer Service Business Analyst (Current Employee) – Quebec City, QC – 17 December 2017
Great working environment with dedicated highly qualified and trained team members that always ensures successful project. My working experince at Rogers showed be that carefully Analyzing, clarifying and prioritizing project requirements ensures a great project delivery.
Loyalty and Retention Specialist (Former Employee) – Burnaby, BC – 12 December 2017
Loved my job, but it takes already 1 year to get a decent schedule. They provide amazing benefits and investments that actually pay out. Definately worth a try most retaining workers have been there for 10+years.
Culture of a large, slow moving giant, probably will never change
Project/Program Manager (Former Employee) – Toronto, ON – 12 December 2017
Your life at Rogers highly depends on your manager. This is a huge company with an old school culture that is not properly adapting to the new world order of telecommuting, of basing rewards on performance and outcomes instead of on attendance. Salaries are sub par with industry standards and you'll do better to leave the company and come back than to be loyal and stay.
Gym on site, good people to work with, leading edge tech to work with
Work ife balance, old school management, low salaries
CUSTOMER SERVICE CONSULTANT (Former Employee) – Ottawa, ON – 5 December 2017
Take calls from customers to deal with activation's, billing issues, trouble shooting the customer's phone. I learned not to take it personal that the customer wasn't mad at me it was the company. Knowing that I did all I could with what I could of done to satisfy the customers.
The people I worked with
Not being able to help the customer I needed to transfer the call to a different department.