Senior Analyst (Current Employee), Toronto, ON – October 15, 2014
Rogers is a great employer. I cannot speak for all teams, however I can say the strategy group provided great training, good leadership and allowed employees to focus on the big issues.
Strong work-life balance, a great team of seniors to learn from and a wide asset base that allowed you to cover the full range of the TMT field from mobile payments – more... to sports broadcast deals. – less
Great work atmosphere, friendly and supportive leaders
Call Centre CSR Wireless Retention (Current Employee), Vancouver, BC – July 25, 2014
Pros: great pay and benfits, flexibility in scheduling, room for advancement
Cons: high stress levels
Working here is very fast paced. There is a lot to learn and a lot to do on a daily basis. Call volumes are usually quite high.
The biggest addition to any skill set I gained at Rogers was a refinement of personal/soft skills and learning how to communicate better with customers.
The management is very friendly and supportive at Rogers, offering work – more... and personal advice and in general being there as a pillar of support. Whether you needed help in regards to work or needed to talk about something going on outside of work they were always willing to listen and it's a very admirable trait in any company.
In the retention department the most difficult aspect is the amount of stress placed upon you. While you are dealing with customers who are often frustrated or upset, some who tend to take it out on the agent unknowingly, you also have a need to maintain and meet certain metrics or goals. Balancing both can be very tricky.
The most enjoyable part of this job is talking to all different sorts of people, whether it be customers or coworkers. Both are very diverse groups of people with colorful backgrounds and stories. – less
Sales Associate (Current Employee), Waterloo, Ontario – July 18, 2014
Pros: fair commissions, positive work atmosphere
Cons: at times repetitive, limited authority
Rogers is a well known company that thrives in a past paced environment. Having the incentive of commission helps motivate you. Given the limited authority to make changes can lead to difficulties though. Having a positive work force and management has been a great experience. However, some of the work can be repetitive at times. You can say that about – more... a lot of jobs though. – less
Customer Relations Consultant (Current Employee), Brampton, ON – July 10, 2014
Pros: health coverage
Cons: not enough floater days
7 years of experience with 2 of Canada’s largest telecommunications companies. Currently, as a Customer Relations Consultant and taking into account my previous role as Escalation Support Team for Rogers Communications Inc., combining both “on-line” experience through Consumer Service, as well as Intensive one on one Coaching experience with representatives – more... of Rogers Communications through all lines of business.
My background has given me the hands on experience in the customer service industry and training industry that would contribute to your team and objectives. My accomplishments are derived from my exceptional communication skills, strong attention to detail and work ethic. – less
A great place to work, with an extensive training program and competitive wadges.
Customer Service Representative (Former Employee), Kitchener-Waterloo, ON – June 4, 2014
Pros: competitive wadge, incentives, great training program
Cons: long hours
A typical day at work would involve answering phone and e-mail questions regarding technical difficulties, billing, sales and general information in a call centre environment.
I learned a great deal with the information and tools that they provided to be successful at the job. It allowed me to be professional, knowledgable and efficient employee. Although – more... you primarily work on your own on the phone, you are still on a small "team" that is managed by a "Team Manager" that allows you to communicate and help others, be part of a team environment and stay up to date with relevant information. You also have one-on-one time with your manager to go over calls and procedures.
The hardest part of the job is you are sitting for 7 hours a day on the phone most of the time and that can be physically hard, but the most enjoyable part is when you've helped a customer with their problem. – less
Subject Matter Expert (SME) (Former Employee), Toronto, ON – May 19, 2014
Rogers is a progressive company with ample opportunities for advancement. I had the opportunity to advance from an entry level position to senior business analyst. Our management team was supportive and helpful. Information flowed from executive levels down through the company in order for all areas to be part of the company direction seamlessly. The – more... various positions that I held were challenging and very fulfilling. There were hard days and fun days. With the friendships that I had, my workings days were very satisfying. The most enjoyable times in my job, were the days that our team shined. Those days usually included acknowledgements received by either our team members or our management team. It's always great to hear that you're doing a good job. Bad days, although few, did occur and were normally a result of unknown activities that could not have been foreseen. As with all things, bad days end and we start again a little wiser then before. It is with great pleasure that I offer my knowledge and experience to your company. – less
Telecom system Engineer (Contractor) (Current Employee), Toronto, ON – May 19, 2014
Rogers Communications is Canada’s most dynamic communications and media company. It means working with the best and brightest to deliver innovation that makes a difference in the lives of Canadians. It’s enjoying great work and even greater rewards. Working together, we make sure our customers stay inspired, informed, and in touch with advanced networks, – more... powerhouse media brands, and technologically-advanced communications services. It’s a thrill. It’s rewarding. – less