Pros: flexible vacation, great co-workers
Cons: unrealistic expectations, strict schedule, discrepancies in quality of information
While I was there Rogers did not focus on customer service as heavily as they should have which resulted in customer dissatisfaction, which requires time to reverse. Unrealistic sales goals and ACT led to further customer dissatisfaction and a dramatic loss of customer base.
Workstations were not ergonomic, creating pain and discomfort. Different managers would give different information and it was difficult to figure out which information was correct and which information wasn't.
Numerous times customers had lengthy issues that needed to be reconciled, but instead of being given time to fix these issues, we were scolded that we were spending too much time on a particular customer and that it wasn't our "job" to fix bigger issues.
Pay was great but did not compensate for the fact I knew I was letting customers live with issues that should not have occurred in the first place if everyone had done their jobs correctly the first time.