Rogers Communications Employee Reviews

Found 652 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Corrupt
Sales Associate / Key Holder (Former Employee) –  London, OnSeptember 12, 2015
Management corrupt, HR and Star Hotline No help. Sexism.

Pays Wells, good Benefits as it has eye coverage as well as dental and medical.

Usually short staffed to to People quiting (cause of management) or being Fired (Usually due to fraud or Management, or Sexism)

You can work for Over a year or even 5 and be fired due to someone not liking the way you looked at them or for not liking you personally, wouldn't matter if you hit your targets. can be high stressed
Pros
Some great emplyees, Commisson and hourly.
Cons
Drama, Management, Flexibabilty.
Was this review helpful?Yes17No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Large and stable company to work for.
Senior Consultant - Product Development (Former Employee) –  Toronto, ONMarch 24, 2016
The largest media and entertainment company in Canada is a great place to work. Ever since the 3rd CEO took office, Rogers has undergone immense change internally, the effects of which are visible externally as well.

Overall, a great place to work!
Pros
Free parking at certain locations
Cons
Legacy systems meant longer timeframes for changes to happen
Was this review helpful?YesNo1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Still engaged?
Sr. Security Specialist, Cyber IR & Intel. (Current Employee) –  Brampton, ONJuly 29, 2016
Not so much...

The take-aways from the past several Department meetings are

All staff members are stripped of 'privileges' due to abuse of a few people.
Do more with less, and less ...
No conferences approved for attendance.
No vendor provided functions will be approved.
No job specific training - 'again'
VP message in each meeting - "if you don't like it - leave"

There is lip service from the CEO about investing in our people, but development opportunities are not flowing down to the technical support personnel.
Cons
No training for IT staff to assist with job currency
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company to work for. Room for advancement, Great benefits. Excellent training,
Customer Service Consultant (Former Employee) –  Kitchener, ONJanuary 20, 2016
A typical day is taking incoming calls from customers and helping them with their cable TV, internet, home phone and cell phone needs. Assessing customer's needs by right-fitting them to a particular Rogers plan or service. Handling customer complaints by successfully deescalating the situation to ensure customer satisfaction. I learned to be a good listener in this position and to be empathetic. The management was good and used training and coaching to help better serve my clients. The co-workers were good. I am fairly easy to get along with but I don't get involved with office gossip. The hardest part of the job was the hours. It involved working afternoons and weekends and there was no parking provided. The most enjoyable part of the job was giving exceptional customer service and leaving the customer feeling that their needs were met.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work
Analyst (Current Employee) –  Toronto, ONFebruary 5, 2016
Good place to work with great people. Leaders have great determination and drive to improve company. Benefits include a gym that is in the building and a cafeteria.
Pros
Good benefits
Cons
Long hours
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Company with Great Benefits
Sale Associate (Former Employee) –  Saint John, NBJune 29, 2016
Worked for the company for 3 1/2 years and I actually get offended by a lot of the negative comments I see. Great Company to work for, my experience was awesome. People love to be negative and hate, don't believe all the negatively towards Rogers. They treat their employees great and you get great benefits and very good job security.
Pros
Job Security, benifits on cable, internet and cell phone packages, dental and health benifits.
Cons
Nothing really, drama can happen from time to time but when you work with the same people everyday 5 days a week, its like family and thats bound to happen
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Constantly changing environment with early access to cool products.
Sales Associate (Former Employee) –  Calgary, AB, CandaMay 7, 2016
This job consists of selling hardware and signing contracts for new Rogers customers, as well as processing upgrades and resolving issues for existing customers.

A typical work day involves getting customers to switch and sign up with Rogers on a contract, helping resolve problems for existing customers, setting up phones and making sure the products and services are functioning properly before the customer leaves the store.

The hardest part of the job is that you need to be a very calm person to work in this field and know how to deal with angry customers. There are many times when customers might irritate you because of a problem that might not have anything to do with you. The solution is to not let any comments affect you and try your best to assist the customer.
Pros
Discounted phone plans
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible place to work
Revenue Assurance (Former Employee) –  One Mount PleasantJune 17, 2016
Started off as a Sprint Canada employee then bought out by Rogers and became a Rogers employee.

Terrible office politics and never felt welcome. The managers had there favorites and it was obvious. Workload was impossible and terrible support from management and training. Management was never there for you and completely micro managed people. No respect from management whatsoever you were treated like a number and simply replaceable.

Management would favor there favorites and go out to coffee with them and if you were not in the club you were given a huge workload while the favorites got minimal work and it was obvious.

No job security as constant layoffs and its true as they say you never grow old working at Rogers. Getting laid off with a package was the best thing that could of ever happened.

The only good thing was the salary and benefits. There is life after Rogers and I would never go back. I would not recommend this company to anyone.
Pros
benefits and salary
Cons
terrible managment and lack of training, too much office politics
Was this review helpful?Yes5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good
Escalation Manager (Current Employee) –  Toronto, ONFebruary 9, 2016
good place to work depending on position obtained

good atmosphere

engaging management

hard dealing with some cxustomers

good benefits &^ good opportunity for growth
Was this review helpful?YesNo1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and goal oriented work place
Business Analyst/Business Consultant (Current Employee) –  Montréal, QCJuly 27, 2016
Every day at work is goal oriented.I have learnt not to crack under pressure to reach the deadline of a project because utmost concentration will be needed.Excellent team work with management and co- workers. First day at work was the hardest,getting used to business environment and processes of which i got used to pretty fast and the most enjoyable part of the job is getting to work with my team and reaching the desired goal of the organisation.
Pros
conducive environment
Cons
non
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great
Inbound Customer Service Rep (Current Employee) –  Brampton, ONJanuary 25, 2016
Great place to work. A lot of opportunity of career advancement.Tons of continuous training and lots of open ended communication between management and employees.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A Place You Can Call Home
ENG Video News Editor (Former Employee) –  Toronto, ONFebruary 11, 2016
Rogers is a great company, the people are so wonderful and are like family, respectful, courteous and always lending a hand.
The opportunities are endless too.
The best thing about Rogers is that you can move in and around the company and find the perfect fit for your future career.
Pros
Nothing but the best.
Cons
The bad thing I cant find a negative comment and thats a good thing.
Was this review helpful?Yes2No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It was at some time great and at other time a bit boring
Représentant aux ventes et service à la clientèle (Former Employee) –  Montréal, QCApril 27, 2016
I use to work at place ville marie mall. This area is full of civil servant, in afternoon , everyone goes in lunch and its only at this time that I'm working. I learned selling tricks and the concept/ history of the Rogers incorporation. I didn't like the way they managed the sotres, theres no manager so when theres a problem only the older employee can resolve the problem. It took me to be more responsable . My co-workers were great and sociable . The hardest part of the job is the administrative tasks because as i said , theres no manager so you'd have to know how to manage the store and the systems that goes with. The most enjoyable part of the job its the customers that were very professional.
Was this review helpful?Yes1No3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good manager, good team.
Network Technician (Former Employee) –  Toronto, ONMay 21, 2016
It's my pleasure to work for Rogers.

· Managed 40 cell sites incident and deficiency tickets, ranking #2 minimum MTTR in our department.
· Performed commisionning, cutover tasks, top 3 completed tasks.
· Troubleshooted for power system tickets, Cisco upgrade, fiber/microwave cutover, and cards replacement.
· Tested for Layer 3 RFC, Ping and ATP in Mini-link TN, Ceragon, Truepoint, FLX, DAS and Cisco A2/S2/S1 etc.
· Connected, mapped and tested T1/T3/fiber for cross connection.
· Configured Ericsson Mini-Link TN/Omni-Flex, Harris Truepoint, Ceragon, MDR microwave, optical equipment, parameters setting, and software updated.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great staff members, and flexible hours
Sales Representative (Current Employee) –  Kitchener, ONJuly 14, 2016
Overall not a bad place to work. Hours are very flexible and management tries to work around your availability. Team members are great and we all get along and work together. Can sometimes be taxing to continuously deal with angry customers. There needs to be better management training so that more coaching and team leadership is present at our location. Overall great part time job!
Pros
Flexible hours, Great team members
Cons
Dealing with angry customers, lack of proper management
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Solid work environment
Sales Associate (Former Employee) –  Waterloo, ONAugust 8, 2016
Pay was good, commission helped. Managers at the Conestoga location were amazing. Taught me a lot about sales and how to word things. Job can get stressful since customers will get very mad very easily over their services, but the management once again had a huge role in helping overcome that. Great jobs for students that want a good work experience and decent money.
Pros
Cell plan benefits, health benefits, commission, advancement is quite possible
Cons
dealing with angry customers
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun and amazing place to work at
Account Manager (Former Employee) –  2235 Sheppard Ave EAugust 18, 2016
Typical day at work includes arriving on time, starting up the computer to load call centre phone software. After that, continuous calls from customers regarding various issues regarding their service with Rogers. I deal and resolve these issues, and after the issue is resolved effectively, I promote Rogers products to the customer.
I learned customer service and sales tactics from working this position.
Pros
Good environment
Cons
Strict about schedule
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I work as a Portfolio prime for Capital Spend
Senior Financial Analyst (Current Employee) –  Brampton, ONMay 25, 2016
Managing capital projects is my passion.Data Sanctity is of primary focus to ensure that management decisions are based on concrete numbers .

primarily work with project and program managers which makes this role very interactive , enjoyable and challenging at the same time.

People skills and soft skills are fundamental to be successful in this role.
Pros
Diverse groups - bring new learning to the table every day ..never a dull moment here :-)
Cons
Dealing with different personalities, volatile environment demands patience and respect at all times.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work but no advancement opprotunities
Customer Service Consultant (Former Employee) –  North York, ONApril 4, 2016
Good place to work if you are just starting out in the customer service world. Lots of fun activities and your team manager will ensure you engage in them. Co-workers are amazing and fun to work with.
Pros
Excellent Work-life balance
Cons
lesser pay than rival companies
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Monotonous
Wireless Customer Service Specialist, ICT (Former Employee) –  St. John's, NLMay 28, 2016
Answering customer inquiries and billing issues

That customers want to be treated with respect and understanding

Management very difficult when it came to asking for support

Co-works were good to work with and rely on when needed

Hardest part was trying to calm a customer down who would not listen to reason

Most enjoyable was making a customer feel like they are happy with the service provider they have chosen and confident there issues have been resolved.
Pros
Intensives on sales
Cons
Dealing with irate customers
Was this review helpful?YesNo1Report

Overall rating

3.7
Based on 692 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.7
Job Security/Advancement
3.3
Management
3.4
Culture
3.5

Rogers Communications Reviews by Location