Pros: close to home, work perks, team oriented
Cons: inflexible shifts/nights, no work-life balance as the hours are 4-12, mentally taxing
A typical day would include tasks such as answering calls in a calm and approachable manner while assessing the root cause of the clients complaints, multitasking to retain the business with a high focus on attention to details and being efficient in completing tasks to aid as many customers in the shortest amount of time.
In working in this environment I have learnt how to effectively and efficiently – more... communicate with clients to better understand their needs, wants or frustrations in order to resolve any issues and then when appropriate right size customers and up sell to the proper products.
The management team and my coworkers make this job a lot more enjoyable as this job is not only mentally taxing but the hours are also very hard for a family oriented individual. Working with enthusiastic and encouraging co-workers and management teams makes the world of a difference.
The hardest part of the job would be the hours, working 4pm-12am Monday-Wednesday and then Saturday and Sunday is very depressing as there is no work-life balance. However the most enjoyable part of the job would be the fact that it's close to home and the people are fun and we all work together. – less