Rogers Communications

Rogers Communications Employee Reviews

Found 722 reviews matching the search
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Environment was great, great co workers, HR and upper management were unreasonable and unfair.
Technical Support Representative (Former Employee) –  Toronto, ON13 September 2016
over all i had a great time working there, before management changed. the environment was welcoming and was like a close nit family. once upper management changed they started to care less about the employees happiness. we became numbers and no longer people. unrealistic expectations were set leaving most of my fellow co workers to lower technical support quality to meet the metrics, which led to a lot of us either quitting or being let go. a few months after i left.. the management was replaced due to complaints how ever the policies never changed. HR will abuse their power on employees who don not know their rights. no union or union reps allowed.. employee ignorance will lead to problems when it comes to policies and rights.i wonder what it is like now..
Pros
great co wokers
Cons
If you don not know your rights, HR will abuse their power.
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It was a good workplace
Customer Service Representative (Former Employee) –  1430 Blair place31 October 2016
I enjoyed the atmosphere and management was very helpful. The pay was good aswell as the benefits. Overall a good company to work for and to recieve services from.
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Just getting paid to lie /and be the bullet proof vest for them
Bilingual Customer Service Representative (Former Employee) –  853 York mills7 November 2016
After being their for 3 years.... I must say it was OK until management changed last yr, your just considered a number. Your only ok if know someone in higher level. If not your just another kart in the mall waiting to be used, picked up, then dashed in a corner for some one else to use. This cycle is your day - day basically, but you just get paid. Going home is the BEST feeling ever after.
Pros
Easy to get too, free parking, showers
Cons
All management, treated like a robot, majority of co workers are smelly
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Great place to work
Inside Sales Representative (Former Employee) –  Toronto, ON13 October 2016
Great place to work if you're a hard working sales person looking for a job out of school. Be wary of the compensation plan and its caveats
Pros
Benefits, Culture
Cons
Compensation Plan is iffy
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Good workplace
Sales Representative (Current Employee) –  Toronto, ON4 October 2016
Great Experience, good people, a lot of fun. Great way to build experience and skills. Flexible hours and amazing management. A good career and good for the average sales rep.
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Productive and goal oriented work place
Business Analyst/Business Consultant (Current Employee) –  Montréal, QC27 July 2016
Every day at work is goal oriented.I have learnt not to crack under pressure to reach the deadline of a project because utmost concentration will be needed.Excellent team work with management and co- workers. First day at work was the hardest,getting used to business environment and processes of which i got used to pretty fast and the most enjoyable part of the job is getting to work with my team and reaching the desired goal of the organisation.
Pros
conducive environment
Cons
non
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Great job for students
Sales Associate / Customer Service Representative (Current Employee) –  Ottawa, ON15 December 2016
At Rogers we handle customer service, selling and product knowledge to deliver that information to clients, at the retail store we are at the front line for the company where we must manager the customer experience and help the company grow. It is challenging as there are always new focuses but it is also rewarding.
Pros
Benefits and good comission
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Developed, implemented and monitored credit risk policy and strategy for credit line management
Senior Credit Risk Analyst/Data Mining Analyst (Former Employee) –  Toronto, ON18 December 2016
• Monitor and support portfolio pricing strategies initiated by Credit Risk
• Develop policies and tools supporting high-risk account management
• Monitor portfolio risk scores and optimize use of scoring tools for managing strategic and tactical measures to identify and mitigate risk
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Digital media,Agile atmosphere and Benefits
Senior QA Analyst (Former Employee) –  1 mount pleasant rd18 May 2016
Rogers is having great work culture. Management and Technical team is extremely good. Besides work culture, rogers offers exciting benefits for employees in terms of Home, television and internet deals
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Typical Call Centre
Technical Support (Cable) (Current Employee) –  Toronto, ON5 August 2016
Typical call centre environment. Management only spoke to you once a week. Will take years to improve your scheduled shift, let alone career advancement.
Cons
Scheduling
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Good place to work
Sales Associate (Current Employee) –  Toronto, ON25 July 2016
Rogers overall is a good place to work. Pay could be better for the amount of work that is done in store, and commission could be a bit more stable as the payout changes quite a bit.
Pros
Good benefits, discounts
Cons
Long hours, standing all day, tough customers
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The good, the bad , and the ugly
Collections (Former Employee) –  Toronto, ON31 May 2016
Typical call centre environment

The good
Overtime (although they have cut back a lot)
Quarterly bonus (cut back as well)
Job security.they need the front line guys .less likely to get laid off
Don't take your work home (even when you speak to the most annoying Cx..maybe the first 10 minute after your shift it bothers you..but after that all is forgotten)
Co workers..call centre staff have character..while cooperate people bore you to death
You get to collect a pay-check ..you don't wear the company

The bad
Upper management and back offices are lost..too removed from the customer experience ..come up with dumb policies and six month later scrap the idea
Rogers charges too much and you have to bear the brunt of from the Cx..defending system and billing errors..(in the back of your mind agreeing w the Cx but defending Rogers)

The Ugly
Call quality..the most useless department ..the only department that's takes away from the customer experience instead off adding (can't believe this department still exist in 2016
Really unorganized at times ..(again) as most back offices are lost ..peers know more then anyone else so you just ask each other
Everything that goes w working in a call centre
Pros
Job security
Cons
Needs a back office/strategy office face lift
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Great Company to work with
Business Consultant, Small Business (Current Employee) –  Brampton, ON1 November 2016
Awesome work environment, really great team members, best management. Team work is the most enjoyable part of my job.No part of the job is hard, if you have ownership in your blood and you can handle any situation for a customer no job is hard.
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Good company to work for.
Customer Care representative (Former Employee) –  Toronto29 December 2016
- Good work environment and benefits.

- Good training. Rogers provide excellent training course to prepare you for your position and continuing training classes to update your knowledge.
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great learning experience
Consultative sales (Former Employee) –  Ottawa, ON5 October 2016
lots of job opportunity if you are thinking of lateral movement, lots of politics and the moneyis not the greatest unless you are in your early 20
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Good office environment in Edmonton. Plenty of scope to learn new techniques and Rogers operational culture.
Project Specialist - Augmentation (Current Employee) –  Edmonton, AB14 January 2017
Day begins at 6:30am.
All processes have been set up and are easy to follow.
Ensure productivity maintained.
Rogers permie co-workers on hand who are well versed in the Rogers culture to assist as required.
Pros
Flexible working hours
Cons
None
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Great place to work!
Sales and Support Professional (Current Employee) –  Kitchener, ON8 November 2016
Rogers provides the complete package of work and benefits to all employees and allows for a comfortable and educational work space.

I have learned a lot in the 4 years I have worked here and do more so every day I go into work.
Pros
Great Benefits
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An overall average place to work at.
System Design Engineer (Former Employee) –  Brampton, ON30 April 2016
A company with a culture of friendships and nepotism. Difficult to advance career without having a godfather in management.
The co-workers are great and the work environment is good, issue is the poor higher management.
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Great staff members, and flexible hours
Sales Representative (Current Employee) –  Kitchener, ON14 July 2016
Overall not a bad place to work. Hours are very flexible and management tries to work around your availability. Team members are great and we all get along and work together. Can sometimes be taxing to continuously deal with angry customers. There needs to be better management training so that more coaching and team leadership is present at our location. Overall great part time job!
Pros
Flexible hours, Great team members
Cons
Dealing with angry customers, lack of proper management
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Still engaged?
Sr. Security Specialist, Cyber IR & Intel. (Current Employee) –  Brampton, ON29 July 2016
Not so much...

The take-aways from the past several Department meetings are

All staff members are stripped of 'privileges' due to abuse of a few people.
Do more with less, and less ...
No conferences approved for attendance.
No vendor provided functions will be approved.
No job specific training - 'again'
VP message in each meeting - "if you don't like it - leave"

There is lip service from the CEO about investing in our people, but development opportunities are not flowing down to the technical support personnel.
Cons
No training for IT staff to assist with job currency
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Overall rating

3.7
Based on 764 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.7
Job Security/Advancement
3.3
Management
3.4
Culture
3.5

Rogers Communications Reviews by Location