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Rogers Communications
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200 reviews

Rogers Communications Canada Employee Reviews

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Rogers is based on who you work with
Project Coordinator (Manager) (Former Employee), Toronto, ONApril 28, 2015
Pros: Salary and benefits
Cons: Useless Human Resources Department
Management continually failed it's staff. Self centered and illegal tactics were used at the management level which was supported by the director level.
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Challenging fast paced workplace with constant learning.
High Risk Loyalty & Customer Retention Consultant (Current Employee), Pickerin ONApril 14, 2015
Pros: close to home, work perks, team oriented
Cons: inflexible shifts/nights, no work-life balance as the hours are 4-12, mentally taxing
A typical day would include tasks such as answering calls in a calm and approachable manner while assessing the root cause of the clients complaints, multitasking to retain the business with a high focus on attention to details and being efficient in completing tasks to aid as many customers in the shortest amount of time.
In working in this environment I have learnt how to effectively and efficiently communicate with clients to better understand their needs, wants or frustrations in order to resolve any issues and then when appropriate right size customers and up sell to the proper products.
The management team and my coworkers make this job a lot more enjoyable as this job is not only mentally taxing but the hours are also very hard for a family oriented individual. Working with enthusiastic and encouraging co-workers and management teams makes the world of a difference.
The hardest part of the job would be the hours, working 4pm-12am Monday-Wednesday and then Saturday and Sunday is very depressing as there is no work-life balance. However the most enjoyable part of the job would be the fact that it's close to home and the people are fun and we all work together.
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Fun workplace with performance incentives
Rogers Inbound Customer Service and Sales (Former Employee), Chilliwack, BCApril 11, 2015
Pros: Job Training, Great Benefits.
Cons: Stressful work environment; lots of pressure for quotas
A good steady job with an involved staff. Team based and sales based. If you know what you're selling and working to explain, you would do well with this inbound customer service job.
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Enjoyed representing them
NATIONAL ACCOUNT COMMUNICATIONS EXECUTIVE (Former Employee), London, ONApril 10, 2015
Pros: Progression if you apply yourself.
Cons: Only con in any job is if you make it a con.
This review is for many positions as I applied myself and took a real interest in Rogers and the scope of the work I was recruited to do.
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management not very good
Customer Service - Retention (Current Employee), Ottawa, ONApril 8, 2015
Pros: close to home
Cons: management
I've learned how to deal with customers, you have to learn how to be professional even people are screaming at you. manager don't seems to care or be helpful at all
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Big company - always changing
National Sales (Former Employee), Toronto, ONApril 7, 2015
Super fast paced and competitive company. Lots to learn and very collaborative. Lots of respect to the leadership team.
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people are amazon make the job fun
Business Live Agent (Former Employee), BramptonMarch 26, 2015
Pros: The people
Cons: Bad Management
people are amazon make the job fun, the culture was good management horrible new CEO is good for the company will make change over the years
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Rogers is a great place to work. Lots of amenities on site such as Gym, Tim hortons etc.
Business Relations specialist (Current Employee), Brampton, ONMarch 24, 2015
Typical day is dealing with Business and Corporate customers and their accounts.

Everyday is almost new thing to learn

Management is great and very cooperative

Co-workers are very friendly and help each other

Most of the time, it is very fast pace and stressful and I enjoy that

Friendly environment
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A company focused to make money but do not care about employees.
Wireless Consumer Technical Support (Former Employee), North York, ONMarch 6, 2015
Pros: benefits and discounts
Cons: no job security at all
Some years ago it was a great place to work for but then the company start focusing only to make money and rip off customers.
If they do not care about their customers imagine if they care about employees.
Salary and benefits are pretty decent however if your seniority and salary start getting increased you will be the first to get terminated ASAP.
If you want to work at a place with no job security and worried everyday feeling it can be your last day, then Rogers is for you!
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Great team environment
Sr. Manager, Market Dev. & Ecosys., Emerg Business (Current Employee), Toronto, ONMarch 4, 2015
My group works in an area that promotes open concept and emerging business strategy and supports forward thinking. Great set of co-workers.
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Progressive and Fun work environment
Commercial/Carrier Collections Manager (Former Employee), Toronto, ONFebruary 25, 2015
Pros: great perks and bonuses
Cons: weak culture but has a great future
Rogers is synonymous to the latest and greatest in telecom innovation. It is a great place to work for and my team had already become my second family. We have learned to love the company as if it was our own.
With many reorganizations that happened recently, having a stable Sr. Management team was hard to come by and mainly caused a lot of miscues along the way. The culture of the company had to be developed and thanks to the new CEO, this was addressed.
I will always cherish my role and place at Rogers. This is the company where I developed my management skills and enabled me to become one of best Collections manager in the business.
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Lots of people wanting to do the right thing but hampered by politics and red tape
Network Designer, Network Planning & Support (Former Employee), Richmond HillFebruary 25, 2015
Pros: benefits
Cons: red tape, politics
It was a fun place to work in an ever changing environment until politics got in the way which hampered success and hurt the bottom line.
Great place to start out and get some experience but will frustrate you when trying to to the right thing.
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rogers
Customer Service Associate (Former Employee), Barrie, ONFebruary 23, 2015
Pros: very open schedule
Cons: no management
good place to work , good hours and schedule. no management , but easy to hire. poor customer service, and a lot of workers
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N/A
Design & Implementation-Senior Telecom Analyst (Current Employee), BramptonFebruary 23, 2015
Good place to work and opportunities to grow and learn. Like all places there are pros and cons but in the big picture it is a good place to work
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Good place
Sales Coach (Former Employee), Toronto, ONFebruary 10, 2015
great place to work and fun environment. Just make sure you make friends as it is repetitive job and the day can feel longer.
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Fun place to work
Program Manager - Go To Market (Former Employee), Toronto, ONFebruary 4, 2015
Fast Paced and always work towards to be 1st in the market to launch new product and service.

This place is suitable for some one who can manage changes often in priorities and align them to corporate overall goal.
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Great Company to work for
Distribution Account Representative (Former Employee), TorontoFebruary 2, 2015
Rogers is a great company to work for on the corporate side of the business. It offers a lot opportunity for career advacement
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Challenging
Enterprise Service Center Specialist (Current Employee), 8200 Dixie RoadFebruary 2, 2015
Pros: challenge
Cons: challenge
Challenging career. We are responsible to main the wireless infrastructure and alert parties accordingly when KPI thresholds are breached.
Hands on experience with Cisco, Juniper, Linux.
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new technologies but processes are inconsistent
Service specialist (Current Employee), Brampton, ONJanuary 26, 2015
as stated, you work with new exciting technologies but there are inconsistencies in processes. very secure place for people who like static type environment.
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Great benefits and competitive salary
Senior Sales Representative (Current Employee), Markham, OntarioJanuary 26, 2015
This job is great in terms of flexibility. There is never one day that is the same as each customer presents different and unique challenges. As technology changes, you are constantly learning about different operating systems and becoming more knowledgeable on the ever-changing telecommunications environment. While the job definitely has it perks, depending upon the location where you are working, there is a challenge to meet sales targets every month, especially following high peak holiday times.

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