Rogers Communications Employee Reviews

Found 259 reviews matching the search
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good
Escalation Manager (Current Employee) –  Toronto, ONFebruary 9, 2016
good place to work depending on position obtained

good atmosphere

engaging management

hard dealing with some cxustomers

good benefits &^ good opportunity for growth
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Friendly place
Manager Finance (Former Employee) –  MontrĂ©al, QCFebruary 8, 2016
I was working in the Fido branch. People are just great and teamwork is a way of life. I never had a bad experience with any of my colleagues.

I learned much about teamwork. People help each other and I appreciated a lot how people go out of their ways to provide information when emergencies occur.

Management has a great vision and is very close to its employees. Their doors are always open and we don't feel any barrier due to hierarchy.

In summary, I would suggest a job at Fido to everyone.
Pros
People and culture
Cons
Stress hours at month-ends
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Decent place to start your career
Business Consultant (Current Employee) –  Toronto, ONFebruary 8, 2016
Rogers Communications inc. is a great place to start your career and develop your skills. Having worked in the Business unit there was a high turnover rate, pipeline and quotas to meet. Not a place to work if you are not self-motivated and driven.
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Good Job for Experience
Major Account Manager (Former Employee) –  Ottawa, ONFebruary 8, 2016
Good Job for Experience. Learned alot about all telecom procedures. Dealing with C level clients.
Decent salary and wages for commissions.
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Good place to work
Analyst (Current Employee) –  Toronto, ONFebruary 5, 2016
Good place to work with great people. Leaders have great determination and drive to improve company. Benefits include a gym that is in the building and a cafeteria.
Pros
Good benefits
Cons
Long hours
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Working as an escalations manager can be a challenging yet rewarding job.
Escalations Manager (Current Employee) –  Kitchener, ONFebruary 3, 2016
I work in a call center environment. A typical day for me would be to receive phone calls and manage accounts from irate customers
escalating to speak to a manager.
I Listen actively and identify customer concerns, offering and negotiating solutions to address concerns and ensure customer loyalty.
Establish correct expectations, enforce relief and resolve through effective communication.
Apply appropriate processes and procedures to accurately respond to client inquiries.
Ensure compliance with corporate escalation policies
Integrate tools, resources and materials into conversations to support advice and recommendations.
Maintain accurate and concise documentation regarding each call
Be accountable for calls and emails and meet or exceed customer service standards at all times.
Pros
Opportunity for advanacment
Cons
No set schedule, long hours.
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great benefits
CUSTOMER CARE &RETENTION CONSULTANT (Current Employee) –  Pickering, ONFebruary 3, 2016
great place work with awesome benefits but pay is low in comparison the work load and responsibility, also low advancement opportunity and favoritism runs through the management.
Pros
great benefits and awesome people and coworkers
Cons
favortisim and no advancements
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Productive and fun place to work with various programs for permanent and contact employees
Project Manager (Former Employee) –  Toronto, ONFebruary 2, 2016
Even though it is a fast paced environment, working with Rogers Communications Learning and Enablement department is fun.

The management is quite understanding and also believe in balance of work and life.
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Never a Dull Day in IT
IT Professional (Current Employee) –  Brampton, ONFebruary 2, 2016
Rogers IT is a fast paced environment with a first to market culture.
Definitely not for the faint of heart but those who are passionate about what they do and are seeking exposure to a wide variety of technologies and interesting project content, this is the place for you! Prepare to put in a lot of extra hours within IT.
Pros
Fair salaries
Cons
Work life balance suffers at all position levels
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Competitive environment for advancement, fast paced work.
Customer Service Representative (Former Employee) –  Toronto, ONJanuary 28, 2016
Rogers is a good company to work for. You must have a strong work ethic and determination to advance within the company. A typical day at work is very fast paced making outbound or inbound calls.
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Great
Inbound Customer Service Rep (Current Employee) –  Brampton, ONJanuary 25, 2016
Great place to work. A lot of opportunity of career advancement.Tons of continuous training and lots of open ended communication between management and employees.
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Complex and Challenging
Director, Inbound Innovation (Former Employee) –  Toronto, ONJanuary 22, 2016
Rogers is going through a lot of changes and is a complex organization. It requires agility and patience.

Most of the executive operations are new and so most of the organization is learning new roles.
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Ok place to work
compliance analyst (Former Employee) –  Richmond Hill, ONJanuary 21, 2016
Lots of shady people that work for Rogers. Lay people off and then start to hire again a week later. Favouritism runs through Rogers.
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Terrible Place
Customer Relations Consultant (Former Employee) –  North York, ONJanuary 17, 2016
I would not recommend anyone to work here. A typical day in the retention call centre is taking back to back calls - having managers yell at you for having a customer on hold or being in acw while trying to note a customers account. The best thing Rogers had to offer was their 50% off and medical benefits. Other than that, I worked there for 2 years and only got a $0.53 cents raise during that time - even though my stats were through the roof. If it wasn't for all the money I made from up-selling Roger's customers, I would've taken home less than $1000 every two weeks.

Senior management, sorry management all together is a joke. Team leaders have no leadership skills, nor do they know how to manage their staff. At the end of the day, if you need a means to a way of life then you can work there. Just remember, everything is great at the beginning. Oh and hope you don't get ill! they have a steps program where you will receive a letter and it gets put into your employee record if you are absent from work for 1 day. Better to call in sick for the week and go on STD so that your illness is not used against you.
Pros
50% off discount
Cons
EVERYTHING!
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Good Place to Work
technical support (Current Employee) –  MonctonJanuary 15, 2016
is a good place to work with good benefits. good call center environment. good starting rate of pay for a call center. great staff discount
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Dynamic great outlook to the future
senior business analyst (Former Employee) –  Toronto, ONJanuary 13, 2016
Good place to work and great culture.
Opportunities to grow and learn.
Some old-school management - slow down the progress.
Pros
Defined Pension plan, Stock purchase - good benefits
Cons
Management slow to react - except at top levels
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Rogers
Technical Support - Video Conferencing - Contract (Current Employee) –  Brampton, ONJanuary 7, 2016
I am a contractor at Rogers Communications, and the team to which I currently report has a great manager who has a great team working for him.
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Awesome Place to Work
Customer Relations Representative (Current Employee) –  Sarnia, ONJanuary 5, 2016
I personally like working with Rogers Communications for there work Environment, Health benefits, Management and Flexible Shifts.
Pros
Paid Holidays, Flexible Shifts, Best Management, Health Care
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Diverse Company with cross functional opportunities
Account Manager (Former Employee) –  Toronto, ONDecember 28, 2015
Rogers Communications Inc. is a diverse company with great opportunities for cross functional experience. Great people and a fast paced environment.
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productive workplace stressful environment
home phone and internet technical support (Current Employee) –  355 yorl mills rdDecember 15, 2015
As a technical support agent in the home phone and internet department, we are constantly working with the public rectifying technical issues. I have learned many technical skills and information in resolving home phone and internet issues. I have learned how the Rogers systems work and precess in how to fix them in a timely, efficient manner along with a professional attitude in the process.
the management team in Rogers provides helpful guidance and support through one one coaching and team meetings.
Pros
great compensation
Cons
unstable schedules, shift work
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Overall rating

3.7
Based on 268 reviews
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