Excellent multi-cultural and multifaceted environment that fosters personal growth.
Enhanced Sales and Service Store Manager (Current Employee), Cambridge, ON – October 10, 2013
Pros: opportunity for advancement, great work environment, constant communication between all levels.
Cons: poor work life balance
Excellent sales results are a direct representation of the level of engagement and accountability managed in the retail environment. I believe that thinking locally and acting globally is the key to first-class – more... customer service and establishing and building on our bottom line. It is my goal to create and maintain teams that are deliberate, customer focused and conscious of how to use the tools given to meet and exceed sales targets. – less
Field Representative (Former Employee), North York, ON – July 18, 2015
Pros: No set hours, Salary based
Cons: A lot of driving
Although Rogers was a 6-month experience, I definitely got to learn how to learn on the fly and be able to present solutions in a smaller time frame. A lot of the work was outbound calling and Door-to-Door – more... sales, but it got me to think outside of the box and really get a customer excited about the promotions that Rogers had. I worked closely with a team of three and we also drove to areas that were going completely digital. A different side to Rogers that I was not used to. Glad I got the experience! – less
Sales representative (Former Employee), Trenton ontario – July 8, 2015
Pros: great people
Cons: 9 hour shifts
As my job was good, it was hard to deal with the chaos, but it was fun, and i like to work and keep busy, job was long but fun. I would say the hardest part is dealing with problems of other people and trying to make a solution for them
Customer Care Agent (Former Employee), Surrey, BC – July 7, 2015
Pros: freindly and supportive environment
Cons: shifts would vary and some days had very short shifts
I really enjoyed working for Rogers and my supervisors and co workers were all so helpful with me in training, and then working. I had a lot of support from supervisors work related and personal. I would – more... recommend this company to work for. Myself I worked from home, and this was very convenient for me, and enjoyed helping out customers with any issues they had. The hardest part of the job was when I would get very rude customers that would call me names, as you have to be professional and not take it personal. Often these customers project their anger against the company towards you, so its not personal most of the time. I enjoy interacting with other people so I did enjoy working for them. – less
Corporate Account Executive (Former Employee), Burnaby, BC – June 30, 2015
Pros: Exposure to technology, excellent colleagues
Cons: Management Communication is not that great
Rogers is a great company to work for. Constant restructure does make things a bit challenging. Colleagues are great. Technology is cutting edge. Perhaps a bit better communication and expectations relayed from management may help.
Customer Service (Former Employee), Toronto, ON – June 16, 2015
Pros: Pizza day was the last Friday of every month
Loved working at Rogers, My manager and my co workers were all getting along very well.. I loved meeting new people everyday and making a strong relationship with my customers.. I really enjoyed working for Rogers activating new phones upgrading.. the hardest part was when the store had to close down and I was laid off from work
Friendly environment and opportunities for career growth
IT Support portal (Current Employee), Brampton, ON – May 29, 2015
Pros: Friendly environment and opportunities for career growth
Cons: I cant say anything about cons
Rogers communication inc. is a very good company where employees treat with at-most respect and freedom. Its a family like environment. Learned many things from co-workers and managers such as people management – more... , how to balance work & personal life and many more. Co-workers are awesome,friendly and respect each other. Share knowledge each other where required. Hardest part of the job is to adopt the changes in the project requirements on timely basis. Working at Rogers is an awesome experience which every one should experience it once in a life time. – less
Customer Service and Sales Consultant (Current Employee), Pickering, ON – May 27, 2015
•A typical day at work involves answering up to 50 calls; handling customer inquiries, assisting with understanding bills, providing customers with Rogers' product and service information, and solving any issues that customers may have. •Management is great at the Rogers call centre. •Coworkers are friendly and make the environment a fun place to work, also very supportive.
Commission sales (Former Employee), Scarborough, ON – May 9, 2015
I did door to door sales for Rogers and Bell and I sold their products homephone internet and tv service to people and I have learned that telecommunications field is very good industry to work in because everybody uses telecom services today
Sales Representative (Current Employee), Kitchener, ON – May 5, 2015
I enjoy working for Rogers on most days. However there is a huge disconnect between what they policy states on paper and how it is presented to you by higher up management. The discount is awesome and job is easy if you know how to sell and talk to people.
Challenging fast paced workplace with constant learning.
High Risk Loyalty & Customer Retention Consultant (Current Employee), Pickerin ON – April 14, 2015
Pros: close to home, work perks, team oriented
Cons: inflexible shifts/nights, no work-life balance as the hours are 4-12, mentally taxing
A typical day would include tasks such as answering calls in a calm and approachable manner while assessing the root cause of the clients complaints, multitasking to retain the business with a high focus – more... on attention to details and being efficient in completing tasks to aid as many customers in the shortest amount of time. In working in this environment I have learnt how to effectively and efficiently communicate with clients to better understand their needs, wants or frustrations in order to resolve any issues and then when appropriate right size customers and up sell to the proper products. The management team and my coworkers make this job a lot more enjoyable as this job is not only mentally taxing but the hours are also very hard for a family oriented individual. Working with enthusiastic and encouraging co-workers and management teams makes the world of a difference. The hardest part of the job would be the hours, working 4pm-12am Monday-Wednesday and then Saturday and Sunday is very depressing as there is no work-life balance. However the most enjoyable part of the job would be the fact that it's close to home and the people are fun and we all work together. – less