Excellent multi-cultural and multifaceted environment that fosters personal growth.
Enhanced Sales and Service Store Manager (Current Employee) – Cambridge, ON – 10 October 2013
Excellent sales results are a direct representation of the level of engagement and accountability managed in the retail environment. I believe that thinking locally and acting globally is the key to first-class customer service and establishing and building on our bottom line. It is my goal to create and maintain teams that are deliberate, customer focused and conscious of how to use the tools given to meet and exceed sales targets.
Opportunity for advancement, great work environment, constant communication between all levels.
Great for career advancement and gives a good feel for the job.
Security Guard (Current Employee) – Toronto, ON – 14 March 2017
This job has taught me a lot about the law, communications within a large group of people, and how to be a better law enforcer. The pay and hours are very good and fits into virtually anyone's schedule.
Sales Associate (Former Employee) – Ontario – 9 March 2017
The management hands out rediculous sales goals and plays favorites for sure. You're training will include starring at a computer screen and then be expected to just know every single system. The offers you sell change daily so it's difficult to retain information. You're paid minimum wage with commission , but the commission is paid through a point system so you're not even guaranteed this part of your pay. Apart from all that basically every other customer will come in angry, because you're a bill to them, not a human. You will be pressured to sell packages, merchandise and credit cards that no customer is visiting the store for. You get a staff discount on merchandise after probation. It's only ten percent off accessories once a month. You can get 30% off your cell bill, but you have to have Rogers credit card, pay your bill through that card, have a direct deposit through that card, and a list of other loopholes to give more to Rogers than its employees.
Customer Service and Sales Consultant (Former Employee) – Pickering, ON – 8 March 2017
Promises for advancement, but they take far too long. Management is scarce at times and seemingly unwilling to help. Customer is always right, no matter what and the company does not give the employees the benefit of the doubt. What the customer wants, customer gets.
Some customers are very pleasant and can bring a smile to your face
Rogers Communications, sadly, is a negative environment.
Project Coordinator, Network Implementation (Former Employee) – Brampton, ON – 3 March 2017
I left Wesbell Technologies because I was offered a position at Rogers. A position that promised to be a good stepping stone in my career, however this was a choice I would soon regret.
It's a very negative environment. The people I reported to treated everyone in the department with little to no respect.
It was only a 6 month contract and at the end of it, I was very glad to leave. I know I did everything that was asked of me and completed all tasks in the time & budget allowed, but the personal toll it took on me wasn't worth it.
This is one of the worst places I could ever imagine working at.
It is my hope that in time Rogers begins to realize that basic respect and decency should be afforded to all.
Call Center Representative (Current Employee) – Burnaby, BC – 3 March 2017
Rogers Wireless goes out of its way to make sure the teams are being stimulated constantly with wireless related games that teach us all new skills for selling and how to give great customer service on a day to day basis. I learned a lot this way on how to diffuse a negative situation and how to communicate properly with not just customers but everyone I encounter in my life. By creating these work based games it made for an environment that is fun and laid back but can also be fast paced. Critical thinking/problem solving is necessary to get the job done effectively in times like those.
Micro managing and having to work before being "on the clock".
Customer Escalation Rep (Former Employee) – Kitchener, ON – 28 February 2017
The company would regularly give set parameters in regards to call length, certain phrases that had to be used, and what kind of compensation can be given while also telling us to do things outside of those parameters to raise customer service satisfaction ratings and then reprimand you for going outside of those parameters.
Retention Specialist (Former Employee) – Kitchener, ON – 27 February 2017
Rogers was a good company to work for, however there is no room to grow within the company and it is the typical call centre experience. The pay and benefits were good, and the perk were amazing. I gained a lot of customer service experience which helped with future positions.