Pros: apparently we pay more than competing companies for similar positions
Cons: you are just a number and you will not get any gratification working here
Hardest part is being an ambassador for the product. I hate telling people i work here because i will just get bombarded with complaints, and i dont blame them, because my own services are equally poor. If i did not work for the company, i would not be a subscriber.
We advertise as the fastest internet, and fastest this and fastest that...yet the systems and tools to support such are dated and slow.
We do not improve any processes and we've laid off so many people yet we maintained the same level of work on fewer staff.
Nobody has fun here, people collect there pay checks and thats pretty much it.
All the social events we once had, are gone. At one point, managers used to walk the floors and talk to the front line...were lucky if front level managers leave there cubicles with a smile on there faces. We are required to do these employee engagement surveys, despite the poor scores, nothing changes.
nobody has a name, were all just numbers, if you want to get your soul and life sucked out of you, this is the place to be. I will say this though, ive met employees who transferred from competing companies, apparently we pay very well. But i am at a point, where my time, my life and my soul hold more value than pay.
I am in my 15th year, and I have no loyalty to this company, once something comes up I am out.