Great place to acquire skills and experience in customer service
Customer Service Representative (Current Employee) – Richmond Hill, ON – 26 February 2014
A typical day at work would entail both experiences in the sales department as well as the administrative department at the retail level. Management would provide support in terms of sales when requested however it is your own responsibility to pitch sales and ask qualifying questions in order to up-sell additional products and services. Co-workers will help with the programs and software complications when they arise from time to time. The hardest part of the job is de-escalating the intensity of customers who come in to complain about their bills. The most enjoyable part of the job is selling a new product to a customer and experiencing their excitement while demonstrating how to use the new product(s).
Corporate Credit Collections (Current Employee) – Toronto, ON – 18 November 2017
A very diverse company to work for with great perks, although new changes are questionable. Work can often be repetitive, however different problems arise each day to keep you on your toes. Over all i do believe they are a great company to work for.
Sales Representative / Apple Master (Former Employee) – Toronto, ON – 18 November 2017
Good Services Discount. Good Health Benefits. Work with customers to understand their needs and recommend the best solutions. Resolve customer issues with urgency and good judgment. Speak of the value of Rogers products and services. Train team on new iOS and hardware features of Apple products Know and enforce policies.