I would not recommend anyone to work here. A typical day in the retention call centre is taking back to back calls - having managers yell at you for having a customer on hold or being in acw while trying to note a customers account. The best thing Rogers had to offer was their 50% off and medical benefits. Other than that, I worked there for 2 years and only got a $0.53 cents raise during that time - even though my stats were through the roof. If it wasn't for all the money I made from up-selling Roger's customers, I would've taken home less than $1000 every two weeks.
Senior management, sorry management all together is a joke. Team leaders have no leadership skills, nor do they know how to manage their staff. At the end of the day, if you need a means to a way of life then you can work there. Just remember, everything is great at the beginning. Oh and hope you don't get ill! they have a steps program where you will receive a letter and it gets put into your employee record if you are absent from work for 1 day. Better to call in sick for the week and go on STD so that your illness is not used against you.