Pros: early leave, amazing benifits
Cons: terrible managment, not to organized, not enough pay
the training was very bad it was one way in training and then when we got on the floor completely differnet. they say its not about targets and metrics and when you get up on the floor thats all its about. they give u little to no product knowlege and your pretty much thrown out on the phones.
management is unorganized if you ask for help most of them – more... have no idea what to do. i had one manager tell me "ive only been on the phones a total of 2 weeks in training and ive only been here since january" how do you have a manager that doesnt know what hes doing. let alone my own manager who played favorites and doesnt do her job protecting the sales on her team or actually coaching her agents. the 3rd party call centre i worked at had better training and management and thats sad.
the co-workers for the most part were boring but you find a few shiners there
also they say the pay is amazing its really not. they make it impossible to actually hit any bonuses
overall not the greatest place to work i would much rather work at the 3rd party Rogers place ive worked at in the past which is sad. the pay was even better at 3rd party due to commission – less