Customer Service Representative (Former Employee) – North York, ON – 17 November 2017
Typical work day involves handling customer inquiries and concerns. Learned a lot about mobile phones and billing inquiries. Management was engaging and coaching on a weekly basis. Workplace culture was good, could be better with monthly team outings. The hardest part of the job is trying to handle irate customers. The most enjoyable part of the job is when you help educate customers with products.