Tech Rep /Internet Tech Support Rep (Former Employee) – Brampton, ON – 15 January 2018
A typical day at work for me would be assisting our retail stores with technical issues, working with tech's onsite and updating/closing tickets that have been escalated to level 2. Management was more concerned with numbers, in other words calculating our productivity by looking at how many tickets were closed or worked on. Some calls could take hours as a tech could be onsite and the internet is down, therefore, we would need to work with our NOC team and the ISP provider to restore connectivity. The hardest part of the job would be balancing work and family as I would be on call and you never know when an issue would arise. The most enjoyable part of the job was getting the issue resolved for a customer/store and having the satisfaction of knowing you assisted with restoring service for them. The one issue I had with management was when it came to further advancement. There were no coaching sessions, guidance or courses provided. It seems like outsourcing was more of a priority rather than promoting internal staff.
Breathtaking Interiors and Exteriors Garden at Brampton Campus
Business Sales Consultant (Former Employee) – Brampton, ON – 11 January 2018
You'll make a lot of friends. Managers tend to be nice although they are stressed on sales target. They are very good in intranet learning through their inhouse software called "FastTrack" learning. Brampton Rogers Park campus has about 6 big training rooms at west entrance for Customer Service Reps. Call centre is a very fast paced working environment. Log in and out are tracked every second. A delay in few minutes can quickly ruin entire monthly and yearly performance. Hard to get commission, even if you struggle entire quarter year but 0.001% performance rate can flush your entire commission. Anyway was fun to walk around the entire building before and after work, full of art, colors, indoor trees, huge cafeterias, indoor Tim Hortons, Starbuck, Gym, Quiet Rooms, lovely sitting areas. Enjoyed being there, and 4 star rating is all about interiors and exterior gardens.
Nice interior design
You will not get commission if you miss a 0.001% sales target.
Coordonnateur au soutien à l'absentéisme (Former Employee) – Montréal, QC – 10 January 2018
Chez Rogers l'éthique de travail est élevée ainsi que les attentes, ce qui pousse chaque individuel a travailler fort. Il y a eu plusieurs changements drastiques durant la dernière année à l'échelle nationale dont une rénovation majeure du milieu de travail pour faire place a un espace de travail ouvert qui facilite la communication entre employés.
Sales (Current Employee) – Bradford, ON – 7 January 2018
Working for prime has been a year of problems. Management has no idea what they are doing. always talking down on employees. 0 focus on employees needs. rude managers with no knowledge of their own jobs.
EA to 4 Senior Directors in Digital Mobilization (Former Employee) – Toronto, ON – 6 January 2018
I have learned that communication is so crucial and also being a team player is very important. I learned that is something very important to me. Management was not great - didn't take their role seriously enough and was barely in the office. Workplace culture was open, but again lacked in communication. Hardest part of the job was trying to figure things out on me own, which was fine.
Love the job itself, but the management is horrible.
Sales Associate (Current Employee) – Ottawa, ON – 4 January 2018
I love my co-workers, and my customers. The job itself doesn't feel to difficult, nor too easy. It can be stressful at times when it comes to your daily, monthly, and quarterly sales targets. However for me the largest drawback was the management. They are very unorganized, and disrespectful of the value of my time.
50% Off all rogers services after 6 months of working, Benefits, Share program.
erratic shift changes, not enough hours, or too many.
Sourcing and Contract Lead (Former Employee) – Toronto, ON – 4 January 2018
Rogers is a great company but since the passing of it's founder, Ted Rogers, it is constantly in a state of change. The constant re-structuring has a very negative effect on it's employees. It seems no matter how hard they try they cannot elevate their poor customer service.
My day usually going around servicing people who'd go to the branch to purchase a new cellphone, pay a bill, discuss internet connections.
It was my first job in Canada, and it has been a great experience for me to know more about myself and my talent. The job gave me a chance to develop strategies to provide client the right advice of cellphone plans and cellphone insurance when they're purchasing their phones.
The workplace is great, where i got to meet a lot of people from different countries, different work position and it has definitely given me a chance to understand the Canadian work experience.
The hardest part of my job was standing all workshift talking and moving around and making sales out of every discussion with a client.
I never pushed for sales as a typical sales person, I found myself getting to know the client and making actual friendship with most of them. IT was always great when the clients considered me their guy in the store, they always came to me and asked for my advice when it came to all telecommunication services.
Répondre efficacement aux appels des clients permettant ainsi la fidélisation de nombreux clients. S’assurer de toujours maintenir un haut niveau de satisfaction de la clientèle. Bâtir et maintenir une relation d’affaire et de confiance avec les clients Fournir aux clients des solutions qui répondent le mieux à l’évolution de leurs besoins Aviser l’équipe de vente sur les problèmes ou inconvénients concernant leurs clients Suivi auprès des dossiers des clients actuels Travailler en collaboration avec les différents départements connexes Gérer l′installation, le dépannage des services et besoins des clients (MACD) Compléter les étapes du processus des commandes et de la facturation Gérer simultanément les informations et les outils pour garder la maîtrise de l’entretien. Diagnostiquer et répondre aux problèmes techniques Organiser et gérer les activités en fonction du flux d’appel entrant