sales representative (Former Employee) – Sarnia, ON – 26 May 2017
A typical day at work would be to come in at the start of your shift, stay on the phones until 1st break, then come back stay on the phones until lunch, then stay on the phones until 2nd break, and then lastly leave at the end of your shift. When on the phones activities usually included helping customers and resolving issues with various rogers products. Management was okay, they were strict and annoying but they were there. The workplace was okay, nobody really wanted to be on the phones and would constantly smoking very break/lunch they got. The hardest part of the job would be finding the reason to come to the job just to deal with people's BS constantly.There are a couple enjoyable parts of the job, some of them are, leaving early, getting really good calls, not having to face any BS from managers, etc.
Phone Agent for Rogers, worked in the bilingual department. Dealt with clients over the phone on a regular basis to help them with their rogers wireless services and devices as well as their rogers residential services and devices. Made major sales, and got really good feedbacks from many costumers and also got promoted to help out “in-store” agents at one point.
Team Leader Field Sales (Current Employee) – Brampton, ON – 16 May 2017
Rogers is good Brand, a good team however management needs to improve a little specially on processes, should be standard operating procedure for each process in company. need improvement in customer service and their dealing with customers.
Technical Support Agent (Former Employee) – Toronto, ON – 15 May 2017
Advanced my skills with phone etiquette. Supported consumers, was able to master my customer service skills. Gained a foundation of understanding all wireless devices and how they operate on a GSM based network.
CSR - Customer Service Representative (Former Employee) – Kitchener, ON – 10 May 2017
Working for Rogers was overall positive. Rogers provides employees with benefits unmatched by any company I have previously worked for. The customer facing jobs can be difficult in that Rogers has many different customer types, and many of them do not wish to speak to customer service about positive experiences.
Sales Associate/Manager on Duty (Current Employee) – Mississauga, ON – 9 May 2017
I pride myself on being a Rogers employee. As a sales representative our team provides exceptional customer service on a daily basis. Emphasis on teamwork and hitting sales targets. Learned valuable telecommunications and tech industry knowledge. Challenging sales targets expected, but great management to help in any way possible.
Sales Representative (Former Employee) – Mississauga, ON – 9 May 2017
Typical day at work:
• Promote and sell services with special emphasis on package selling by personal presentations • Provide efficient and courteous installation sales and service to our customers, in addition to reconnecting and disconnecting equipment and/or provide service per company standards and procedures.
I learned how to manage my time, deal with customers and meet their needs.
CSR (Consumer Sales Rep/Customer Service Rep) (Current Employee) – Brampton, ON – 8 May 2017
Rogers is a great place to work, fast paced and always changing. definitely keeps you on your toes. I was in the sales department so the environment was very aggressive but the people I worked with where great. the management could definitely use an update and learn compassion but I guess it part of the field to be a cold hard seller.
Full-time keyholder (Former Employee) – Calgary, AB – 30 April 2017
Rogers is an okay company to work for, everything was positive and the management was friendly and fostered a good environment. Sales targets were often high compared to the traffic entering the store.
Certified Sales Consultant (Former Employee) – Orillia, On – 29 April 2017
Working in the telecommunications industry requires you to be driven to make sales and to up-sell to every customer you interact with. It is an industry that looks to draw in new customers every day. Keeping existing customers happy is important, however, the focus is definitely focused on drawing in new customers. If you are not focused on these issues, you'll not find this type of work rewarding as the pay is heavily focused on commission from each sale you make. Without constant sales, you'll find pressure from upper management and will not reach your highest potential for personal income.
Local Area Advisor (Former Employee) – Richmond Hill, ON – 27 April 2017
Rogers is one of the Premier and Largest Telecom Company in Canada.I have worked at Rogers as a Local Sales Advisor. I have learned so much more about Rogers and the core value of their products and services.The leader of the team encouraged me well and supported well. The team leader is really very talented and kind person, he really taught well how to sell the Rogers products and services with the prospects and I have learned more from him, how to handle the objection and close the sales.
I have enjoyed my work and got a great experience. I shall always be grateful to ROGERS for all support.I highly encourage to any applicant Who else is looking seriously at this sales and marketing JOB in the telecommunications field. ROGERS is one of the greatest Employer for turning your life for a better future.