Rogers Communications Employer Reviews

working for Rogers Communications was definitely a learning experience, my manager helped me to expand my sales techniques.

did not feel like part of a team

did not feel like it mattered if you came to work or not

My duty for this position is to confirmed all customer work orders and verified accuracy ensuring prompt completion and billing and avoiding service interruptions . I also need to monitor all technicians on daily basic and making sure they completed their orders as scheduled and meet company standard.

This company Rogers lack of proper training on there programs and their trainers are lazy and don't know what they are doing also lack of support on the floor for new hires they say training is 4 weeks but it was 2 weeks in class and then on the floor they throw you to figure out how to use the programs while trying to deal with the customers this is – more... the worst of customer service ever also Rogers cuts staff every 3 months and rehire new people and say that the others are promoted but in reality they were fired or let go – less

At rogers I worked as an inside sales rep sell all the products that rogers had to offered. I improved my customer service skill while also learning alot about the art of selling. Co workers and managmnet are excellent.

I handle customer requests via telephone, emails as well as face to face client meetings. Analyze client accounts to ensure cost savings and promote products and services on a needs basis.
I work closely with the sales team as well as my partner to manage a porfolio of clients.
Hardest part of the job is our portfolio is extremely large.
The most enjoyable – more... part of the jobe is developing and maintaining relationships with my customers – less

teaching co workers and client how to get the most from their communication products, and co workers to achieve thier goals within the company.

Loved working for Rogers

Good Managers

Very nice co-workers

This was a great work environment, that provided me with knowledge of all Rogers products.

Its a great place to work and pays exceptionally well, management has many issues and isn't perfect,

I found Rogers to be quite bureaucratic and politicized. There was tension and conflict between departments and within departments. Most of all, there was a lack of a performance culture and poor attention to quality, especially in systems, business processes and workflows. Certain managers needed a lot more mentoring and training. Worst of all, this – more... translated to little focus on customers and creating something of great value to them. I would not recommend Rogers to experienced workers. – less

Rogers Communications was/is a excellent company. They pay well and have good employee relations.

Rogers is the perfect high-end retail job. As a sales associate, you can expect to be regularly recognized for your performance as well as coached on where you can improve. Rogers cares about your development and encourages advancement either with the company or assisting with development towards a different career. There are different levels of advancements – more... as a sales associate where you can prove yourself and work your way to management. The different levels are very structured and very easy to work your way up quickly if you do well.
The only down-side is that the job can sometimes be very stressful. – less

Hardest part of the job was dealing with departments outside the station itself.

love the customer contact!! and the training is very detailed

love the customer contact!! and the training is very detailed

Wireless retail in itself is very challenging & playing a Managerial role is even tougher. You must have the answers for all the customer queries most of which would be device issues, customer service & of course billing issues.

Being in this specific role I have very closed observed and learned diverse consumer behaviors, consumers from all parts – more... of the world. This role helped me closely understand the global mindset about Retail.

The most fun part was the team support and the teamwork with which we smoothly generated a lot of sales and delivered great customer satisfaction.

Retail in a Kiosk environment was new to me and I adapted to it pretty well. – less

Rogers Communications is the place to be when it comes to latest technology. Provide flexible hours and provided learning environment.

My very first office job in summer during university.
Good experience on what the "office" atmosphere is like.
Laid-back: managers were committed to work but liked to goof around so it was fun.

My review has already been submitted. I have worked with some great people along the years. I believe our focus as a company have to be re-vectored to meet the challenges of today. To meet the challenge means change, and with change comes transition.
This company like many others is still trying to figure it out. It will take time.