company WAS very employee focused until...
Customer Retention Specialist (Former Employee) – Ottawa, On – 10 August 2013
was part of team when Rogers opened Ottawa call center..went through all the growing pains & overall, Rogers use to look after their employees...then Mr. Ted Rogers passed away and everything started to change!! Management changed too often, still very unsettled, their expectations are set too high! All a numbers game, they want to be The best, but hiring part timers, and out sourcing for less salary & fewer benefits means less dedicated employees as part timers use Rogers as a stepping stone! Quality service has declined over past
year or so...Ted Rogers must be very disappointed as I'm sure letting people go who worked for him 10+ years to only 're-hire' other people for less money was not part of his vision statement!!
flexible shifts, great medical/health benefits
desk sharing, expectations set too high, causing employees to fail