Customer Retention Specialist (Former Employee), Ottawa, On – August 10, 2013
Pros: flexible shifts, great medical/health benefits
Cons: desk sharing, expectations set too high, causing employees to fail
was part of team when Rogers opened Ottawa call center..went through all the growing pains & overall, Rogers use to look after their employees...then Mr. Ted Rogers passed away and everything started to change!! Management changed too often, still very unsettled, their expectations are set too high! All a numbers game, they want to be The best, but – more... hiring part timers, and out sourcing for less salary & fewer benefits means less dedicated employees as part timers use Rogers as a stepping stone! Quality service has declined over past year or so...Ted Rogers must be very disappointed as I'm sure letting people go who worked for him 10+ years to only 're-hire' other people for less money was not part of his vision statement!! – less
Customer Resolutions Specialist (Former Employee), Pickering, ON – May 26, 2013
Pros: decent pay
Cons: no work life balace
I worked at the pickering call center for two years met all metrics and was treaded poorly. No work life balance pay cheque errors forced overtime reset tenure and slander in the call center. No food options and the customers are vicious. If you have thick skin and live at home with mom and dad this is ok for you. Pay is good benefits 80% get off the – more... phone asap to stay longer than 2 years – less
For the retention reps beware its not the wonderful place they claim, a hell hole.
Retentions Representative (Former Employee), Vancouver, bc – January 29, 2013
Pros: ok pay, good benefits that's seriously all
Cons: pay isn't stellar, no work life balance, awful management, poor physical conditions, substandard equipment, rediculous rules, highly political
It's a company that cares a lot more for its bottom line thana urging else. They have absurd and strict rules that the useless bloated middle managers enforce with an iron fist. If you get one who doesn't like you they can and will do everything to get you fired. The politics of the place are awful and they have a huge staff turnover for that reason. – more... They pretend it's not so in the interviews but its a lie. This place is not unionized and they are actively trying to break the thoughts of unions because they know it would force them to address the major issues they have. For retentions reps the job is awful.
Don't get me wrong, the pay and benefits are good, but lower than those offered by Telus for a similar position. They keep people because they pay okay and it's not like jobs are that plentiful.
Also tip, it you get this job (I feel sorry for you) plan to be there 20 min early unpaid for every shift. They demand you do business functions like answer emails and log in to computers/systems on your own time and will punish you as "late" for not. You can't have a life, you are just a Rogers drone. – less
Business Performance Manager (Current Employee), Brampton, ON – October 27, 2012
Pros: great benifits, pay and other work incentives
Cons: career advancement
Typical day at work involves morning briefing with sales team as well as set daily target to help work towards monthly and quarterly goal. side by side on the job coaching with agents and designing performance and coaching plans. Meeting with senior manager to discuss progression towards target and other goal set.
Product Manager - Wireless Devices (Current Employee), Toronto, ON – April 18, 2012
Pros: great offices/campuses
Cons: no development opportunities, frequent reorgs, poor internal communication
Rogers can provide great benefits and in many teams (which unfortunately work in silos), there is a very strong sense of together-ness. Unfortunately management is unable to foster development in top talent, though middle management is bloated with individuals who do not and cannot perform at this level.