For the retention reps beware its not the wonderful place they claim, a hell hole.
Pros: ok pay, good benefits that's seriously all
Cons: pay isn't stellar, no work life balance, awful management, poor physical conditions, substandard equipment, rediculous rules, highly political
It's a company that cares a lot more for its bottom line thana urging else. They have absurd and strict rules that the useless bloated middle managers enforce with an iron fist. If you get one who doesn't like you they can and will do everything to get you fired. The politics of the place are awful and they have a huge staff turnover for that reason. They pretend it's not so in the interviews but its a lie. This place is not unionized and they are actively trying to break the thoughts of unions because they know it would force them to address the major issues they have. For retentions reps the job is awful.
Don't get me wrong, the pay and benefits are good, but lower than those offered by Telus for a similar position. They keep people because they pay okay and it's not like jobs are that plentiful.
Also tip, it you get this job (I feel sorry for you) plan to be there 20 min early unpaid for every shift. They demand you do business functions like answer emails and log in to computers/systems on your own time and will punish you as "late" for not. You can't have a life, you are just a Rogers drone.