Rogers Communications Inc. Employee Reviews in Canada

Found 11 reviews matching the search
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For the retention reps beware its not the wonderful place they claim, a hell hole.
Retentions Representative (Former Employee) –  Vancouver, bcJanuary 29, 2013
It's a company that cares a lot more for its bottom line thana urging else. They have absurd and strict rules that the useless bloated middle managers enforce with an iron fist. If you get one who doesn't like you they can and will do everything to get you fired. The politics of the place are awful and they have a huge staff turnover for that reason. They pretend it's not so in the interviews but its a lie. This place is not unionized and they are actively trying to break the thoughts of unions because they know it would force them to address the major issues they have. For retentions reps the job is awful.

Don't get me wrong, the pay and benefits are good, but lower than those offered by Telus for a similar position. They keep people because they pay okay and it's not like jobs are that plentiful.

Also tip, it you get this job (I feel sorry for you) plan to be there 20 min early unpaid for every shift. They demand you do business functions like answer emails and log in to computers/systems on your own time and will punish you as "late" for not. You can't have a life, you are just a Rogers drone.
Pros
ok pay, good benefits that's seriously all
Cons
pay isn't stellar, no work life balance, awful management, poor physical conditions, substandard equipment, rediculous rules, highly political
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company WAS very employee focused until...
Customer Retention Specialist (Former Employee) –  Ottawa, OnAugust 10, 2013
was part of team when Rogers opened Ottawa call center..went through all the growing pains & overall, Rogers use to look after their employees...then Mr. Ted Rogers passed away and everything started to change!! Management changed too often, still very unsettled, their expectations are set too high! All a numbers game, they want to be The best, but hiring part timers, and out sourcing for less salary & fewer benefits means less dedicated employees as part timers use Rogers as a stepping stone! Quality service has declined over past
year or so...Ted Rogers must be very disappointed as I'm sure letting people go who worked for him 10+ years to only 're-hire' other people for less money was not part of his vision statement!!
Pros
flexible shifts, great medical/health benefits
Cons
desk sharing, expectations set too high, causing employees to fail
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Good Money, Hard To Move
Wireless Technical Support Consultant (Former Employee) –  Moncton, NBMarch 29, 2014
Good company to work for. Management isn't all bad. I learned a lot working there, however while working towards potential management positions, we were hit with a large amount of lay-offs which postponed any possibility for advancement for another 4+ years and I decided it was time to move on.
Pros
great money/benefits
Cons
horrible shifts
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Fast paced, ever evolving and decent pay/commision
Rogers Concierge (Former Employee) –  Kitchener, ONOctober 22, 2014
This job was fast paced and challenging; it had ample rewards if targets were met. Management and support was always available and plenty of training provided when policy or procedure changed.
Pros
initiative bonuses, medical/dental/eye care benefits, set hours
Cons
late hours, inflexible schedule
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Fair work place.
Business Support Consultant (Former Employee) –  Toronto, OntarioSeptember 14, 2014
Where management treats all employee's fairly. Management does not favour one person over another.

Hardest part is when managers micro manage you, when you already know your job.

The most enjoyable part of the job is when I have accomplished all my work for the day.
Pros
in house gym, doctor's office, chiropractor and massage therapy.
Cons
working long hours with out pay.
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Work Review
Business Performance Manager (Current Employee) –  Brampton, ONOctober 27, 2012
Typical day at work involves morning briefing with sales team as well as set daily target to help work towards monthly and quarterly goal.
side by side on the job coaching with agents and designing performance and coaching plans.
Meeting with senior manager to discuss progression towards target and other goal set.
Pros
great benifits, pay and other work incentives
Cons
career advancement
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Typical Call center
Customer Resolutions Specialist (Former Employee) –  Pickering, ONMay 26, 2013
I worked at the pickering call center for two years met all metrics and was treaded poorly. No work life balance pay cheque errors forced overtime reset tenure and slander in the call center. No food options and the customers are vicious. If you have thick skin and live at home with mom and dad this is ok for you. Pay is good benefits 80% get off the phone asap to stay longer than 2 years
Pros
decent pay
Cons
no work life balace
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Mixed bag
Product Manager - Wireless Devices (Current Employee) –  Toronto, ONApril 18, 2012
Rogers can provide great benefits and in many teams (which unfortunately work in silos), there is a very strong sense of together-ness. Unfortunately management is unable to foster development in top talent, though middle management is bloated with individuals who do not and cannot perform at this level.
Pros
great offices/campuses
Cons
no development opportunities, frequent reorgs, poor internal communication
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Fast pace place with lots of smart people
DIRECTOR (Former Employee) –  Toronto, OntarioSeptember 12, 2014
Due to the fast pace environment , not all days are the same, which makes the work load enjoyable.
Pros
50% discount on rogers products. campus has all amenities included (sport center, coffee shop, cafeteria, dry cleaner)
Cons
senior management appears to be lacking focus.
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Very rich and diverse work environment
NPE Analyst (Current Employee) –  Toronto, ONMarch 3, 2014
A very stable and successful company. Great vision. Always working on new ventures for business growth.
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