Engineering Specialist (Former Employee) – Brampton, ON – 21 March 2017
-salary and benefits are good. - work balance life balance depends on position and role within the company. - job security and advancement opportunity for capable individuals are unlimited. - senior Management lacks vision and use the poor strategic approach -Inconsistent job culture from team to team.
Senior HR Reporting Analyst (Former Employee) – Toronto, ON – 8 June 2016
Every day is totally different and constantly generating and creating reports for the business. Learned quite a bit at Rogers and was extremely happy to work there. Ability to cross traini and learn other systems. Was the SME for TALEO which I was very proud of to work on daily. Hardest part of the job was that I was constantly working. Work daily then go home, log in and continue to work to get reports to the business.
Ability to cross train and learn other reporting systems.
Wireless Technical Support Consultant (Former Employee) – Moncton, NB – 29 March 2014
Good company to work for. Management isn't all bad. I learned a lot working there, however while working towards potential management positions, we were hit with a large amount of lay-offs which postponed any possibility for advancement for another 4+ years and I decided it was time to move on.
Customer Retention Specialist (Former Employee) – Ottawa, On – 10 August 2013
was part of team when Rogers opened Ottawa call center..went through all the growing pains & overall, Rogers use to look after their employees...then Mr. Ted Rogers passed away and everything started to change!! Management changed too often, still very unsettled, their expectations are set too high! All a numbers game, they want to be The best, but hiring part timers, and out sourcing for less salary & fewer benefits means less dedicated employees as part timers use Rogers as a stepping stone! Quality service has declined over past year or so...Ted Rogers must be very disappointed as I'm sure letting people go who worked for him 10+ years to only 're-hire' other people for less money was not part of his vision statement!!
flexible shifts, great medical/health benefits
desk sharing, expectations set too high, causing employees to fail
Customer Resolutions Specialist (Former Employee) – Pickering, ON – 26 May 2013
I worked at the pickering call center for two years met all metrics and was treaded poorly. No work life balance pay cheque errors forced overtime reset tenure and slander in the call center. No food options and the customers are vicious. If you have thick skin and live at home with mom and dad this is ok for you. Pay is good benefits 80% get off the phone asap to stay longer than 2 years
For the retention reps beware its not the wonderful place they claim, a hell hole.
Retentions Representative (Former Employee) – Vancouver, bc – 29 January 2013
It's a company that cares a lot more for its bottom line thana urging else. They have absurd and strict rules that the useless bloated middle managers enforce with an iron fist. If you get one who doesn't like you they can and will do everything to get you fired. The politics of the place are awful and they have a huge staff turnover for that reason. They pretend it's not so in the interviews but its a lie. This place is not unionized and they are actively trying to break the thoughts of unions because they know it would force them to address the major issues they have. For retentions reps the job is awful.
Don't get me wrong, the pay and benefits are good, but lower than those offered by Telus for a similar position. They keep people because they pay okay and it's not like jobs are that plentiful.
Also tip, it you get this job (I feel sorry for you) plan to be there 20 min early unpaid for every shift. They demand you do business functions like answer emails and log in to computers/systems on your own time and will punish you as "late" for not. You can't have a life, you are just a Rogers drone.
ok pay, good benefits that's seriously all
pay isn't stellar, no work life balance, awful management, poor physical conditions, substandard equipment, rediculous rules, highly political
Business Performance Manager (Current Employee) – Brampton, ON – 27 October 2012
Typical day at work involves morning briefing with sales team as well as set daily target to help work towards monthly and quarterly goal. side by side on the job coaching with agents and designing performance and coaching plans. Meeting with senior manager to discuss progression towards target and other goal set.
Product Manager - Wireless Devices (Current Employee) – Toronto, ON – 18 April 2012
Rogers can provide great benefits and in many teams (which unfortunately work in silos), there is a very strong sense of together-ness. Unfortunately management is unable to foster development in top talent, though middle management is bloated with individuals who do not and cannot perform at this level.
no development opportunities, frequent reorgs, poor internal communication