Sales Representative (Current Employee) – Victoria, BC – 9 November 2017
selling cell phones was the goal and learning new products. how to make the best deal for the customer and make commission for myself so that the customer will return and have you help them again. the work place culture is good because the people I work with have the same goals. The hardest part of this job is making commission as the mall I'm working in is not a busy one. Selling is the most enjoyable part of this job for me
Retention - Customer Service Consultant (Former Employee) – Scarborough, ON – 30 August 2017
Log into the phone system, assist customers with their needs. Most of my calls were from customers who wanted a savings, they would call to disconnect their services because they felt they were paying too much. I would listen to then and find a plan suited for their budgets. After providing them with a savings I would often makes sales on that same call.
I was given a lot of control to retain customers
The company I feel has gotten too big. Managers, workers and CEO's have lost touch with reality
System Planner / Fibre Coordinator (Current Employee) – Richmond Hill, ON – 16 August 2017
Great group of coworkers in the engineering department who share lots of knowledge from experience in dealing with complex situations. Always an opportunity to walk a mile with another colleague to learn how everyone's contribution supports the company.
Always have a chance to walk a mile with another coworker to learn their department
Minimum hiring for full time positions for in-house contractors
Telecommunications Sales Representative (Current Employee) – Mississauga, ON – 26 July 2017
Work entails part-time hours that are very flexible for students with demanding course schedules. Advancement internally is a bit difficult if looking to move out of the retail sector and into corporate.
Project Coordinator (Current Employee) – Kitchener, ON – 26 June 2017
Management needs some serious reviews... Too many managers very unnecessary.
Peoples work loads need to be balanced. Some people tend to take on way too much and others who have been there a long time can just shluff off their work loads somehow and management either doesn't care or doesn't see it happening.
Live Chat Technician (Current Employee) – Pickering, ON – 18 April 2017
-Being on the phones as an agent is very stressful they require you to know everything but did not increase the pay for being able to fill multiple jobs -Live chat was very relaxed at times and a great transition a lot better than being on the phones but had to handle multiple customers at a time -Management was not always the best. There was a clear distinction between front line workers and managers, they reaped the benefits of the work that front line workers put in -Pay started good but raises became less and less as you reach your cap. The overall cap is not reasonable for people with a mortgage and families. The pay should be better for the amount of work and rules we are required to do and follow -Benefits were great and started from day one, it was a major reason many people stayed. Good programs such as RRSP, Rogers Shares etc -Employee discount is great and bonuses are possible but are sometimes hard to reach -Good company to work for overall
benefits, employee discounts, over time
lots of rules, pay is not enough, management not the best
Customer Escalations Advisor (Manager) (Former Employee) – Kitchener, ON – 4 April 2017
There is absolutely no support for the staff whatsoever. Literally during meetings and coachings management would tell their staff that they are being paid to be the customers punching bag, and customers can treat you anyway they want. Even assault. Theres no protection of the staff. Groups of people used on on-line chat to bully workers who were just coming back from a medical leave. all in all working for rogers you need to be able to enjoy getting called all kinds of names and taking abuse from customers, and you need to be prepared for the cliches at the office who will also bully you. If you go to anyone about how your being treated then you can expect to be treated even worse.
ILetaitpossible de travailler de la maison, aspect important puisque lacompagnie etait situee au centre ville. Tous les outils de collaboration etait present afin de rester en contact avec les collegues et avoir acces al'information en tout temps