IT Services Support
Roevin Technology - Edmonton, AB

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TITLE: IT Help Desk Support/IT Technician
LOCATION: Edmonton

Roevin is currently looking for an IT Help Desk Support individual for one of our clients Edmonton. We are looking for an enthusiastic and energetic individual to join a busy Help Desk Team, and is able to handle high call volumes, provide hardware and software support, have superior customer service skills, and time management skills.


  • Provide help desk support by telephone and e-mail.
  • Follow policies and procedures according to Service Level Agreements.
  • Follow up with users with outstanding tickets and attempt to resolve their issues.
  • Install, configure, test, maintain, and troubleshoot end-user hardware, and networked,

and non-networked devices.

  • Perform system upgrades.
  • Conduct research on new technological updates.
  • Participate in special projects.
  • Other duties as required.


  • 3+ years of related experience in IT.
  • College or university diploma in Computer Science, or related field.
  • A+ Certification is required.
  • Advanced computer skills.
  • Must be able to handle changing priorities and environments.
  • Must possess oral and written communication skills; and customer service skills.

While we thank all applicants, only those qualified will be contacted.

Shafiq Shamji – IT Recruitment Consultant

Indeed - 21 months ago - save job
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