IT Services Support
Roevin Technology - Edmonton, AB

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ROEVIN TECHNICAL PEOPLE
TITLE: IT Help Desk Support/IT Technician
LOCATION: Edmonton

JOB DESCRIPTION
Roevin is currently looking for an IT Help Desk Support individual for one of our clients Edmonton. We are looking for an enthusiastic and energetic individual to join a busy Help Desk Team, and is able to handle high call volumes, provide hardware and software support, have superior customer service skills, and time management skills.

DUTIES AND RESPONSIBILITIES:

  • Provide help desk support by telephone and e-mail.
  • Follow policies and procedures according to Service Level Agreements.
  • Follow up with users with outstanding tickets and attempt to resolve their issues.
  • Install, configure, test, maintain, and troubleshoot end-user hardware, and networked,

and non-networked devices.

  • Perform system upgrades.
  • Conduct research on new technological updates.
  • Participate in special projects.
  • Other duties as required.

QUALIFICATIONS:

  • 3+ years of related experience in IT.
  • College or university diploma in Computer Science, or related field.
  • A+ Certification is required.
  • Advanced computer skills.
  • Must be able to handle changing priorities and environments.
  • Must possess oral and written communication skills; and customer service skills.

While we thank all applicants, only those qualified will be contacted.

PLEASE SEND RESUMES TO:
Shafiq Shamji – IT Recruitment Consultant


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