Sales Associate (Current Employee) – St. John's, NL – 29 May 2017
Excellent quatily products friendly and helpful co-workers, very responsible management . i am enjoying the welcoming enviroment that al our workers have created both for the cutomers and their co-workers i am satisfied with my self because i get to see such happy customers
CSR - Customer Service Representative (Former Employee) – Nanaimo, BC – 8 March 2017
The management at the Nanaimo location is VERY poor, raises were promised by certain dates, and when those dates came excuses would be made. For the Ferries location, you either have to pay out of your own pocket daily to park, or park of the road and risk a ticket- many other vendors in the Ferries location offer to pay for their employees parking. Management bases decisions off of hear say and rumors from employees.
Production (Former Employee) – Edmonton, AB – 17 January 2017
very unprofessional... management tried firing me for being 2 months pregnant and would not try to adjust working environment for me.. dramatically cut down hours from 40 to 4.. highly do not recommend working there!!!
Sales Associate (Former Employee) – Vancouver, BC – 22 December 2016
It was a fun place to work because it was located in the heart of downtown vancouver which attracted many tourists and cullturally diverse people. A typical day would be to sample chocolate and greet the customers which were mostly tourists. It was hard to communicate with some customers becuase they couldnt speak english, thefore making it hard to sell products. the staff was fun, helpful and kind. I enjoyed trying the new products!!
sales (Former Employee) – Thornhill, ON – 3 December 2016
everyone that works there is great and freindly but the "boss" ashton is a complete idiot and dosn't know how to run a buisness, staff. i had a great time working there the times ashton wasnt there other than that it was depressing and dull
Sales Associate/Cashier (Former Employee) – Calgary, AB – 8 July 2016
The job was great but the owner and manager treated me and other employees like garbage. It wasn't until a bunch of people quit that they decided to step up their game and learn that they have to start treating their employees with respect. Most of the customers who go into the store have absolutely no respect for the employees whatsoever. They treated me like I was some fast food person and I was stupid or something. Overall, the job was extremely stressful and degrading. I would not recommend any of my friends to work there.
Key Holder (Former Employee) – Toronto, ON – 7 February 2016
Worked with a small great team of people! Working in a fast paced environment was great and I really enjoyed working independently as a key holder. Was responsible for closing the store and meeting sales targets.
Candy Cook (Former Employee) – Stratford, ON – 3 January 2016
Nothing was a typical day most were enjoyable. i would go to work and make 10 batches of Rocky Pop which is popcorn with 5 different types of nuts and caramel. I might also make a Seafoam. The staff were great to work with. Hardest part was learning how to make everything correctly but within the time frame u were allowed for production. I always loved to put on a show for the people walking in front of the store. Having product sitting on the table and the smell makes your mouth water.
Management (Former Employee) – Ontario – 14 September 2015
Corporate culture at this 'factory' is greed driven. Staff are barely in their aprons before they are 'selling' and product knowledge is sparse. Product is too often old but sold anyway- they have lists that tell the staff that it's ok til 9 months or so....it's all shipped from BC and little made in house at non franchised stores. I agree completely with the Vancouver (manager) comments...I was not proud to work for this company and I looked for a new placement the whole of my time with the company. The negativity on the ground is terrible...bullying is endemic from head office in Vancouver. It's a sad situation as there are many excellent franchisees in ownership with the company and they look to get out if they can. If the store is owned by the main company then beware.
GENERAL MANAGER (Former Employee) – Vancouver, B.C. – 13 July 2015
The flagship location is supposed to be run, better than the rest of the stores since it is a corporate store. Unfortunately, the store is simply not run much better than a pop up lemonade stand. No company culture, or support from upper management. No HR processes, proper training manuals, no employee reviews, like literally no processes whatsoever. The hardest part is pretending to care about the job when you know the business is being run in such a shady manner. There are no ethics here. The saddest part is that the products and the people that work here are beautiful. Very cute little store, in a prime location. Unfortunately they refuse to run the business ethically, treat their employees with any respect, nor do they provide incentives for selling. I would tell anyone applying to the position to run! DO NOT work here. Very low pay for Sales Associates. No promise of hours, no training. Good luck.
Sales and Marketing (Former Employee) – Toronto, ON – 8 July 2015
Enjoyed working at this franchise as it builded my customer service and gained knowledge on working in a team environment. Enjoyed serving customers from different countries and gained product knowledge on all the different chocolates.
Sales Associate (Former Employee) – Niagara-on-the-Lake – 17 June 2015
The owner was quick to hire, not too concerned with experience. People that work there are very nice and accomadating. The management was a deal breaker, it is a very production focused company so there are alot of daily quotas of things to get done and only one way to do them.