Very fast moving place, always new technology being introduced.
Pros: Almost everything about this job.
Daily tasks include receiving and shipping out stock, whether that it is for things I have ordered out or if I am shipping out equipment.
Monitoring and maintaining tickets that come in throughout the day from thousands of customers with issues from software issues to hardware issues.
Training three others that are here at this time, while teaching them on how the process work and maintaining the tickets.
Documenting all work and keeping accurate and up to date fixes on issues that are going on.
Troubleshooting issues that customers are having with hardware and software.
Maintaining a full stockroom and ordering out things that are needed on a daily basis.
Co-workers as of now are three other green horns that are in the process of being trained. I am also acting as the management of this site for these guys as well as help offsite techs with troubleshooting issues (California, Oregon, Washington D.C).
The hardest part of the day would be when I am looking for answers and the closest boss that is near me is located in Cedar Rapids, IA.
Have to really say that I love my entire work day and also the fact that there is always something new that is put on the table for us to figure out and the person to person interaction.