Adventure Customer Service Specialist
Rockies Heli Tours - Morley, AB

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Work Term: Variable work terms from immediately to October 15th 2014

Location: Morley, Alberta & Nordegg, Alberta

Duties:

Responsible for customer care
Handling reservations and sales by telephone, email and in person
VHF radio operation – coordinating flight information and flight tracking
Flight and adventure package processing
Digital photography, processing and sales
Customer flight safety briefing
Computer data entry & flight tracking
Preparation & Evaluation of customer source reports
Marketing program contribution for corporate and consumer promotion packages
Website review and composition evaluation
Social media review and composition evaluation
Gift shop sales and inventory control
Heliport terminal maintenance & cleanliness
Drive guest shuttle van to/from Canmore, Banff and Lake Louise
Other duties as assigned by management

Qualifications:

Strong interpersonal, verbal and written communication skills
Works well as part of a team & takes initiative
Service-oriented and professional
Demonstrates competency in computer office applications
Ability to mutli-task in a fast paced work environment
Brings a ‘can do’ attitude to all aspects of the position

Applicants must:

Be willing to complete the following certifications; First-Aid, WHIMS & TDG, Industry Canada Radio Operators Certificate, and Class 4 Drivers License
Be available to work evenings and weekends
Be legally entitled to work in Canada

Closing Date: June 24, 2014.

Please submit resume and cover letter to Jessica Dingman at Rockies Heli Tours


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