Inbound Customer Service Representative
Robertson & Company Ltd - London, ON

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One of our prestigious clients, a top Canadian financial institution is looking for Inbound Customer Service Representatives to fill over 50 positions!!!

This is a great opportunity to get your foot in the door and build a career with one of Canada's leading banks! In addition to full training, and an excellent working environment the client offers:

  • Top rated employee education plan of all Canadian Banks
  • One of Canada's 50 Best Employers and 50 Best Workplaces
  • AND Flexible work options!!

Job Description:

As an Inbound Customer Service Representative, you will be responsible for providing exceptional customer service to incoming cost centre clients by responding to inbound customer calls. You will be responsible for servicing customers with their banking requirements. (i.e., applications for new accounts, banking plans, access cards, money wires, payment of bills) and making recommendations of additional products and services to add value to the clients portfolio.
In addition, you will contribute to a team by identify all sales opportunities to retain and grow the business through your ability to advise and offer clients a full range of products and services to meet their needs via the telephone.

Please note that a requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets.

Job Requirements:

You are passionate about providing superior customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal sales goals. You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures. You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change.

If interested please apply asap and be sure to reference the job title in the subject line of your email.

Thank you and good luck!


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About this company
ROBERTSON & COMPANY LTD. is a national professional services firm providing recruitment and recruitment related services, as well as...