Pros: learning how different companies run and interact with their employees
Cons: assignements weren't long enough
When I worked as a Customer Service Representative, I was working in a business that made food packaging, the orders came via phone, e-mail or fax.
I had entered the customer's order depending on who needed their order first as the system they were working with worked FIFO (fist in first out), as well as entering parts on machines that they sold. Some of the parts for the machines were coming from Germany so I needed to first confirm if we had the parts, if we didn't I needed to know how quickly they need the parts. If they could wait 2 weeks I would then enter the order and another CSR would take care of the shipment, if we had the parts it was a straight order.
The hardest part of the job was making sure that one of their customers had the appropriate PO in order for us to order their products, especially when they always insisted that they needed the product and that the PO would arrive later, which wasn't part of the agreement we had with them.
The most enjoyable part of the job was getting to see the end result of the products that they distributed to grocery stores, knowing that I had sent them that product in order for them to put their food products on or in.
When I worked as the Accounts Payable Clerk it was for a manufacturing plant where I verified the invoices with their data base of inventory that they received and marked the correct parts on the invoice with their inventory for that region.
After entering the invoices I filed them in their proper place, if there were any discrepancies I would e-mail the proper person for that region and file a claim number, – more... and follow up with them if I hadn't heard anything back in a week.
I received a weekly e-mail from my supervisor indicating which vendor needed to be paid. I would print the spreadsheet off and gather the invoices that needed to be paid and printed the cheques.
Once the cheques were printed depending on the amount, it required one or two signatures. If a second signature was needed it was placed in a slot with the spreadsheet and it was signed by the end of the day. Once the cheques were signed, the other cheques from the other regions were given to me, after sorting them to and gathering those that were going to the same company I had placed them into piles, indicating to be mailed, picked up, to be sent by Purolator or Fed Ex. I e-mailed wire transfers and reconciled month end.
The hardest part of the job not getting too comfortable at a job as I didn't know how long I would be there.
The most enjoyable part of the job was learning new computer software, the various management styles as well as how different manufacturing companies are run. – less