Customer service representative (Call center)
Ro-el Group - Montréal, QC

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The RO-EL Group is a family business that has been around for 65 years. Being a very successful player in the promotional industry we are looking for a Super agent for our newly created call-center. See below the more details about the position.

Salary: $30,000 - $36,000

Key Responsibilities will include (but are not limited to)

  • Actively listen to customers and offer them solutions (products and services) which cater to their needs.
  • Communicate via inbound and outbound telephone calls with consumers.
  • Develop and maintain client relationships.
  • Take responsibility to resolve issues from beginning to end.
  • Manage multiple responsibilities simultaneously with a sense of urgency.
  • Communicate on the availability of product and progress of existing orders.
  • Develop and close strategic revenue opportunities.
  • Closely monitor product supply and ensure that products are not out of stock.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.’

Qualifications & Requirements:

  • Strong written and verbal communication skills in both French and English
  • Minimum of three (3) years of experience in a customer service role, preferably in a "client contact center" environment.
  • Listening skills, tact and ability to work in a team.
  • Solid organizational skills, including the ability to prioritize and multi-task
  • Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
  • High School Diploma or equivalent
  • Inside sales or account management experience an asset

About this company
More than 65 years of success You’ve certainly experienced the frustration and uncertainty of shopping for a new car, a TV or a computer....