I have very little positive to say about my experience with Ripleys. Their employee support is almost non-existant, their flexibility in providing workable hours to parents with young children is almost laughable. The managing director is completely preoccupied as he is running multiple sites and is unable to focus on the Niagara Attractions with any reasonable level of attention, leaving the majority of responsibility to a rather useless assistant manager and a former secretary who has no management skills at all.
There is absolutely no HR support. Despite being promised full time hours with benefits upon being hired, after more than a year of working 40 hours or more a week, the above mentioned assistant manager refused to even discuss the possibility with me, claiming that the company was re-writing their benefits policy and we would talk at a later date, at which time, my hours began decreasing, eventually reducing them to the point that I no longer qualified for benefits.
Wages are minimum (not a surprise of course) with horrible incentive payouts. (You might get lucky to land an extra $100 a month on their scale). The hours are heinous too; During the summer, the hours of operation are from 8am sometimes until 2 or 3am, depending on the crowds. No extra breaks either if you happen to be working the 5pm to 2am shift. And God help you if the aforementioned secretary schedules you to open after you've worked until close.
Oh yeah, one more really unfortunate feature. No air conditioning in the summer. And the store fronts have to stay open in the winter too, so remember to wear 8000 layers of clothing,
I know times are hard and jobs are harder to come by, and if the chips are down, take the job. However, if you have options, take the other one first- and from what I've experienced first hand, don't commit to them, because they won't commit to you at all either. The minute summer is over and they've determined that you're dead weight, they're more than happy to drop you right off of the schedule!
Final assesment - take this job only if you're desperate!