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Ricoh
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239 reviews

Ricoh Employer Reviews

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Productive and lively place to work
Call Center Operator (Former Employee), Duluth, GAJanuary 14, 2014
Pros: they provided morning and evening workout sessions
Cons: short breaks
Very high call volume and we got some very pleasant customers and then we got some very upset ones. But we were always willing to please our customer. I learned a lot more about the company and I was able to better my computer skills. Management was excellent,they stayed on top of things and interacted with the enployees. co-workers got along very well – more... with eachother. We were like a family. The hardest part of the job was when the computors would go down and the techs hand held devices weren't working. The best part of the job was when we held fund raisers for the needy like the United Way and Red Cross. All and all when things got challenging we all came together and got the job done. – less
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Ricoh
Warehouse Carousel Equipment Operator (Former Employee), Nashville, TNJanuary 13, 2014
Pros: shift
Cons: management
When they fired the head supervisor they should've fired the whole management because nothing changed in this facility.
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Okay work place. Productive.
Document Management Intern (Former Employee), New York, NYJanuary 13, 2014
Pros: breaks.
Cons: can't sit down.
Okay place to work. There's not always much to do in the morning. In the afternoon I usually stuffed envelopes and labeled them. Other such work I did was; stuff boxes, stack shelfs, and prepped documents. I learned how to fold envelopes as well as use the machine that folds envelopes. The hardest part of the job was having to stand up while doing these – more... tasks. – less
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I have a great career at Ricoh
Mail Room Clerk (Current Employee), Atlanta, GAJanuary 11, 2014
Scan and process packages with a unique machinery. I have great co-workers I work with everyday.
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hour lunch brake
Quality Control Specialist (Former Employee), Lawrenceville, GAJanuary 9, 2014
Pros: 20 min brakes
Cons: worked some weekends
a typical day was fast pace,i learned to operarate a fork lift and work with a team.management was very good and on point,co workers were were good team players.the hardest part of the day was invortory most enjoyable part of the day was the job was well dunn.
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Not the greatest fortune 500 company
Fleet Manager (Former Employee), Las VegasJanuary 6, 2014
The company seeks 110% effort and pay you 50% of what you are worth on the non-sales positions. Training and development is seriously lacking. They ask you to spend 10+ hours a week looking at a computer screen for your training, but any time you spend not working is frowned upon so you can't train and are repremanded when you don't train. All aspects – more... of the jobs have to be self-taught or training is done by supervisors who are not trained on how to train. This technology company who thinks of itself as leading the industry uses very little new technology to help its' employees. At my office we had a copy machine that was at least 15 years old and was the product of another company. It was not able to print in color either. We had to do reports each month for customers that had to be in color and were forced to go to kinko's and pay out of our pocket to get reports printed. by the way, our company creates copy machines and we were not able to get one. Just a very sad company. – less
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Very Laid Back Atmosphere
Customer Service Representative (Current Employee), Tucker, GAJanuary 5, 2014
Pros: friendly co-workers
Cons: growth is limited
Love how much we interact with the customers. We answer emails, chat and talk to the customers throughout the day.
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Up beat environment
Account Executive (Current Employee), Houston,TXDecember 27, 2013
• Managed hundreds of customer accounts, including prospecting, validating and creating proposals to close sales for existing customers and new customers.
• Developed pricing quotes and paperwork for all business transactions
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Co workers are Great, but management sucks Big time, everybody thinks there your boss.
Associate Technician (Former Employee), Las Vegas, NVDecember 27, 2013
Pros: benefits, thats it for real. no lie, stay away.
Cons: management, to many calls, lots of driving miles, they work you to the ground. everything .
8am to 5pm job, I was a Tech so I clocked in from a device they gave me, they give you a cell phone that never stops ringing all day. They say they want you to do 5 jobs a day witch is great, but they give you 10-15 jobs a day, and all the customer has to do is call your boss to he can be all over you until you get to that customer. My boss didn't know – more... anything about the copy business, he's just a manager so he didn't know how long it takes to fix copy machine issues. I worked there for 2 years and got a 10 cent raise every year. The employee benefits are good, but the fact that I had to drive my car to do the service calls was to much. I put 42k miles on my car a year, they expect you to go as far as ELY Nevada. I'm so glad I don't work for Ricoh anymore, my stress level was just to high. On the plus side great co workers, and 1 hour lunch, when ever you get to take one, they give you a laptop, other then that negative place to work. O yea and no advancement some guys have been there 10 years and still in the same position, sad so sad. – less
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Very good company to work for. But need to improve it pay scale for experience worker. Not to start a person with experience from the bottom.
Courier Driver (Current Employee), Durham, NCDecember 15, 2013
Very easy day at work. Do serve customer first. Management need to take charge of the do's and don'ts. Need to learn how to communication with each other. Not to talk about them to other coworker. Know comment. Being out of the office most of the day.
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Unorganized company with no leadership
IMS (Former Employee), New JerseyDecember 6, 2013
Cons: low pay, no respect for employees.
I was bullied and harassed by my manager. My manager was a "protected" employee so was promoted when I was let go. My concerns re: management fell on deaf ears.
Company emails and notifications were indecipherable and company seemed to be going nowhere.
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A job that brings in different challenges but equipped me with different experiences
Site Supervisor (Current Employee), Los Angeles, CANovember 24, 2013
A typical day at work will be going in to work 8am to 5pm and leaving with every client happy.
I learned how to tolerate different people and possible still satisfy their demands.
My management skill is leading by example. My coworkers are great people and they thank me so much for encouraging them each day. The hardest part of the job is having very – more... limited resources to finish a task. This includes not having enough time or man power to finish the task. The most enjoyable part of the job is see a smile on everyone's face. – less
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Great Workplace
Sr. Administrative Asst. /Customer Service Asst. I (Former Employee), Duluth, GANovember 23, 2013
Management and the workers made it an enjoyable place to work.
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Rewarding
Account Manager (Former Employee), London, ENGNovember 20, 2013
A very interesting and rewarding place to work.

Account Managing over 60 clients and targeting to bring in money each month.
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Appointed leaders and employees exemplifying inappropriate and unprofessional behaviors
Field Support (Former Employee), Columbus, OhioNovember 17, 2013
Pros: get back to me
Cons: really need more?
My supervisor: On my very first day he had a discussion with my trainer in front of me about a pic he had posted on his Facebook about a guy wearing nothing but a pizza box. The conversation went on with metaphors about extra sauce, pepperoni, and meatballs. I stayed out of it and really wondered what kind of place and people I was working for. Thereafter, – more... he continually engaged in inappropriate conversations with his subordinates about the attractiveness of male celebrities and male co-workers. Not only was he “friends” on Facebook with his subordinates, he often engaged in political and religious debates on Facebook with fellow managers from other sites within the company.

My manager: He has an old school managerial style using intimidation, belittling, and appearing unapproachable. He often cursed, wore ear buds all day, and was caught by client supervisors watching movies on his PC. The rumor of his movie watching during business hours was confirmed by a Netflix bill mailed to him at work. The alcoholic tends to call off on Mondays. He blatantly flirted with and showed favoritism to one girl to the point of forging her timesheets. He was seen handing her cash at work and Facebook indicated they were meeting at bars. This relationship was reported to the higher ups, but both retain their positions.

My manger’s boss: This black man comes off as a racist to many because when he visits his sites he seeks out only the black people to chat with even those who are no longer employed with the company but are still at the site. Several co-workers have noticed his flirting with a subordinate asking to meet her at a hotel room. He told some co-workers one day he had to leave early because “he had too much to drink”.

Co-worker: A closeted homophobe who consistently harassed, mocking the flamboyant mannerisms of a customer (a client employee) with rude comments to follow. This was reported to a Ricoh Human Resource representative. According to the rep, the company found “nothing offensive”, and felt no one should be offended. Ricoh tried to reprimand those who reported the event and said they were “just stirring trouble”. The harasser kept his job. – less
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Was a prisoner to my job
Service support specialist (Former Employee), Tucker, GaOctober 29, 2013
Pros: some of the people working in the call center were nice
Cons: breaks and lunches are rigidly timed, no windows, poor environment.
Came in every day to the same environment where nobody wanted to be there. The manager I worked for was a complete waste of time who had no clue what he was doing and harassed the people in the center working. He was only interested in the numbers. Your breaks and lunches are rigidly timed and I was once threatened with being written up for being 30 – more... seconds late coming back to my cubicle. The call volume kept going up and additional duties kept being assigned with no extra pay for it. I would never go back to the call center EVER! – less
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Knowledgable Administion
SENIOR FIELD SERVICE REPRESENTATIVE (Current Employee), Kansas City Mo.October 27, 2013
Pros: helpful to employees.
Great place to work. Love how they educate about employee benefits. Learned time management. Love to help each other and community. Hardest part of the job is documenting every move you make. Most enjoyable part is it has a team player environment.
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Good place to work if you like to move around every week
Customer Service Specialist - Assistant Supervisor (Current Employee), New York, NYOctober 27, 2013
Pros: good benefits. overtime on occasion.
Cons: very limited room for growth.
Ricoh mainly deals with document services copier repair and mailroom operations.Overall the people that work for the companies various worksite are always a pleasure to work with. The daily tasks are straight forward. Not very much room for error.
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The work was fun and the atmosphere was very uplifting.
Scanner/Mail Room (Former Employee), San Diego, CAOctober 24, 2013
Pros: great work envionment.
Cons: i liked everything.
I enjoyed working at Ricoh. They were professional and friendly.
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Productive high volume environment
Field Support Representative (Former Employee), Miami, FLOctober 20, 2013
I learned how to run full scale print shop and a fast pace high volume capacity.

About Ricoh

Ricoh Americas represents Japan's Ricoh Company in Central America, North America, and South America. The unit markets, sells, – Read more