Ricoh Employee Reviews

Found 55 reviews matching the search
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Good company to work for!
Human Resources Coordinator (Former Employee) –  Mississauga18 February 2015
Awesome co-workers and few good managers. They are cutting back so I'm not sure if this is the place for you. Call Centre was sent to the States.
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Great place to work The company cares about their people
Strategic Account Manager (Former Employee) –  Burlington On5 September 2012
Nice place to work but with the changing of way customer send their mail it has become very difficult to make money
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No need to take your work home with you low stress
Bilingual Customer service representative (Current Employee) –  Mississauga, ON1 August 2013
constant calls, no down time. great customers not a lot of conflict.
Pros
hours are great
Cons
minimal breaks
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productive workplace
Order picking, packer, and shipper (Former Employee) –  Concord, ON19 June 2014
learn to check carefully all the items of customer order before to pack in the box and shipped to the customer.
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It could be fun if you have a good manager
Key Account Manager (Current Employee) –  Toronto, ON25 July 2012
Arrive at 08:00, Sales Force Input, phone calls, Leave the office at around 09:30. Called call until 03:00 - 03:30
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Awesome benefits and invesment plan
National Sales Manager (Former Employee) –  Mississauga16 October 2012
This was a great company to work for. It is too bad they got bought out and management changed
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Internship
Help Desk Technician(Internship) (Former Employee) –  Mississauga, ON24 July 2013
Internship experience
First IT related job
Got much to learn
Was a worthwhile experience
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Challenging working environment
Key Account Manager (Former Employee) –  Toronto, ON28 April 2014
It is a excellent place for someone to start his/her sales career.
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If you like to drive around a lot and meet people, you may like this job.
Field Service Technician (Former Employee) –  Burnaby, BC23 September 2015
This job involved a lot of driving, and I mean a lot. I was put in charge of a 700KM service area in Northern BC. This covered Houston, BC, all the way to Telegraph Creek, BC.

RICOH provides very good training for all employees, and will assist you if you find concepts and terminology hard to understand. There is a lot of theory behind their training, and not so much with hands-on learning. After being in the PC industry for many years, I had no issues going from business to business repairing various models of RICOH MFP's.

There were a few pitfalls with this company. Being pulled out of my service area on a constant basis to assist technicians that were falling behind in service calls. This was either due to lack of preventative maintenance, or the area was too big to handle for one technician. The quality of MFP's demised over the years, which lead to more service calls for the newer models. RICOH was aware of various design defects, and would fix them at their leisure.

Another pitfall was the lack of compensation for the wear and tear on a vehicle. The amount did not cover oil changes, flat repairs, new tires, and interior cleaning due to toner accidents. Had the compensation be better, I would have continued with this company. If you have a small vehicle, and are working in a big city, this isn't so much an issue.
Pros
Great training, annual performance reviews
Cons
Company doesn't pay what people are worth
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I would just simply say: "Avoid this company"
Field Service Technician (Former Employee) –  Burnaby, BC7 April 2015
Like any Fortune-500 company, you have to decide if being treated like a number and a source of corporate income is something you can live with.

In the beginning, you'll be constantly travelling for training purposes. if Ricoh could cut costs and attempt to cross-train every single technician on all hardware types, they would.

Yes, you are a revenue stream for the company. You'll usually end up as the the key ingredient for a salesperson.

Cost-cutting is Ricoh's biggest accomplishment. Each time a new model comes out, you find more metallic parts being replaced with plastic parts. You'll spend more time tending to service calls on newer equipment versus the older equipment.

If you get stuck in a service area that still has older IKON Canon copiers, expect to deal with a lot of frustration. There are no training courses for this equipment, and as older technicians retire, it becomes increasingly difficult to repair these machines. Management has no response to this other then to say "Suck it up, buttercup."

So yes, if you want to gain experience in this industry, look at Canon instead.
Pros
Paid benefits, routine travel, see places that you have never been to before.
Cons
Vehicle allowance does not pay for a lot of things, constantly being pulled out of service territory to assist overwhelmed techicians.
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travail agreable avec le groupe
Commis au courrier (Former Employee) –  Montréal, QC11 November 2015
on ne nous apprecie pas a notre juste valeur pour le travail accompli.
Pros
bons avantages sociauxx
Cons
salaire desuet
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Sécurité de l'emploi
Représentant du Service à la Clientèle (Former Employee) –  Toronto, ON8 April 2013
Répondre au téléphone
Apprendre de nouvel technologie
Travail répétitif
Salaire compétitif
Pros
salaire, apprentissage continu
Cons
routine
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les opportunités de développement
technicien (Former Employee) –  Saint-Laurent, QC21 November 2012
ils nous l'aissent responsable de notre territoire...Confiance absolue...
Pros
avantage sociaux
Cons
surcharge d'ouvrage pour le nombre de technicien
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Salaire/Avantage sociaux
Commis de bureau générale (Former Employee) –  Montréal20 May 2014
Salaire très mauvais pour tout ce qu'on a faire. C'est un milieu très professionnel et sous pression...
Pros
Expérience
Cons
Salaire
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