Good employer to work for, but some more understanding needed.
Meter Reads Administrator (Former Employee) – Edmonton, AB – 7 April 2016
Each day is different, From data entry to being on the phone. Each client needs from having their reads into BAAN, and/or have their invoice adjusted. From doing upload from an Excel spreadsheet. My co-workers were the best to work with, if there were something I need to know, I could ask anyone of them and they would help me when need. We had a very good team spirit.
I enjoy going to work everyday, because I knew I would learn something new each day.
DIRECTOR (Current Employee) – Toronto, ON – 9 February 2016
Ricoh Canada Inc. is a wholly owned subsidiary of Ricoh Americas Corporation with its head office located in Toronto, employing over 2,200 employees nation-wide. We are pioneers in the development of office imaging equipment, production print solutions, document management systems and IT services.
Senior Onsite Service Specialist (Former Employee) – Edmonton, AB – 22 December 2015
The hours were great and the work was not too hard or physically demanding. The team that I worked with was the best, very nice bunch of people who always made me feel like I was an important part of the team.
Good in general, giving outsourcing to another company, training was not so good, manager of Ricoh is good but them you have to follow orders of different managers of the other company and their order are not clear and when mistakes takes place is always your fault at the end of the day.
Experience was ok, always learning and as they say the boss is always right! You are a number that's it.
good work hours, good pay
Dont say nothing, even orders are not clear or they change their mind in a second, just try to do your best
Senior Digital Marketing Strategist (Current Employee) – Mississauga, ON – 1 December 2015
It's great to work at a company that firmly believes in making money by maximizing value for the customer. What's even better is that Ricoh's value is helping people find work, and the customer is every job seeker in the entire world. I feel that our work helps people.
Ricoh moves fast but doesn't fall prey to the latest fads. Decisions are made based on data and actual business impact, not ego or hype. If you're looking for a company that adopts technologies and strategies just because they're the new hotness, look elsewhere.
Ricoh does more with less. Simplicity and focus drive the business. It shows in Ricoh's growth strategy (no huge investments or splashy product launches) and product philosophy (be simple and effective while staying out of the user's way).
All my colleagues are very self-motivated. You never see any mass exodus at 5:00PM. People come to work when they want and leave when they want, and upper-management doesn't care. Everyone knows what is necessary to get things done.
I can't imagine a better place to work as long as you are more interested in meaningful, challenging, exciting work than pure compensation.
Account Manager (Former Employee) – North York, ON – 5 October 2015
I started as an Account Manager at Ricoh. Unfortunately, Sales was just not for me, but it is a great place to start your career in business, and even better if you like sales. The management and training are top notch, and will prepare you for a very solid career.
If you like to drive around a lot and meet people, you may like this job.
Field Service Technician (Former Employee) – Burnaby, BC – 23 September 2015
This job involved a lot of driving, and I mean a lot. I was put in charge of a 700KM service area in Northern BC. This covered Houston, BC, all the way to Telegraph Creek, BC.
RICOH provides very good training for all employees, and will assist you if you find concepts and terminology hard to understand. There is a lot of theory behind their training, and not so much with hands-on learning. After being in the PC industry for many years, I had no issues going from business to business repairing various models of RICOH MFP's.
There were a few pitfalls with this company. Being pulled out of my service area on a constant basis to assist technicians that were falling behind in service calls. This was either due to lack of preventative maintenance, or the area was too big to handle for one technician. The quality of MFP's demised over the years, which lead to more service calls for the newer models. RICOH was aware of various design defects, and would fix them at their leisure.
Another pitfall was the lack of compensation for the wear and tear on a vehicle. The amount did not cover oil changes, flat repairs, new tires, and interior cleaning due to toner accidents. Had the compensation be better, I would have continued with this company. If you have a small vehicle, and are working in a big city, this isn't so much an issue.
Poor management, no direction, senior management even worse. Blatant favouritism . Senior management worst I've ever worked for in 25 years. Manager loves people who brown nose .They enforce a code of ethics that is a joke and do complete opposite of everything stated in there values.
Customer Service Representative (Former Employee) – Mississauga, ON – 28 April 2015
A typical day at work will result in taking on average 100 incoming calls, and most of those would be of planning and dispatching of a technician to customer office. Will would have the help of our managers and co-workers when needed. The hardest part of the job would be having an unsatisfied customer of our services on the phone. and the most enjoyable would be solving a customer problem and knowing that they left the line happy with the resolution I would have provided them.
Field Service Technician (Former Employee) – Burnaby, BC – 7 April 2015
Like any Fortune-500 company, you have to decide if being treated like a number and a source of corporate income is something you can live with.
In the beginning, you'll be constantly travelling for training purposes. if Ricoh could cut costs and attempt to cross-train every single technician on all hardware types, they would.
Yes, you are a revenue stream for the company. You'll usually end up as the the key ingredient for a salesperson.
Cost-cutting is Ricoh's biggest accomplishment. Each time a new model comes out, you find more metallic parts being replaced with plastic parts. You'll spend more time tending to service calls on newer equipment versus the older equipment.
If you get stuck in a service area that still has older IKON Canon copiers, expect to deal with a lot of frustration. There are no training courses for this equipment, and as older technicians retire, it becomes increasingly difficult to repair these machines. Management has no response to this other then to say "Suck it up, buttercup."
So yes, if you want to gain experience in this industry, look at Canon instead.
Paid benefits, routine travel, see places that you have never been to before.
Vehicle allowance does not pay for a lot of things, constantly being pulled out of service territory to assist overwhelmed techicians.
Call Centre Associate (Former Employee) – Edmonton, AB – 25 February 2015
It was very dissapointing that Ricoh made the decision to close the call centers in both Edmonton and Toronto and moved the centres down to the US. I enjoyed my work and was reasonable well paid with great benefits.