I would just simply say: "Avoid this company"
Field Service Technician (Former Employee) – Burnaby, BC – April 7, 2015
Like any Fortune-500 company, you have to decide if being treated like a number and a source of corporate income is something you can live with.
In the beginning, you'll be constantly travelling for training purposes. if Ricoh could cut costs and attempt to cross-train every single technician on all hardware types, they would.
Yes, you are a revenue stream for the company. You'll usually end up as the the key ingredient for a salesperson.
Cost-cutting is Ricoh's biggest accomplishment. Each time a new model comes out, you find more metallic parts being replaced with plastic parts. You'll spend more time tending to service calls on newer equipment versus the older equipment.
If you get stuck in a service area that still has older IKON Canon copiers, expect to deal with a lot of frustration. There are no training courses for this equipment, and as older technicians retire, it becomes increasingly difficult to repair these machines. Management has no response to this other then to say "Suck it up, buttercup."
So yes, if you want to gain experience in this industry, look at Canon instead.
Paid benefits, routine travel, see places that you have never been to before.
Vehicle allowance does not pay for a lot of things, constantly being pulled out of service territory to assist overwhelmed techicians.