Sloppy management and irate customers.
Pros: low-level employees i work with
Cons: low wages, incompetent management, pressure to use ricoh social media, constant disruptions with unecessary training, driving hundreds of miles a week
As a Field Support Representative you will have to drive all over the county, (and sometimes others) to go to various sites with various companies. Some are fun, some are a nightmare.
The management is very lackluster. They are never on top of things and most often I will know more about running things than they do. The upside is you will probably only see or hear from your manager once every two months or so.
The company is about nothing but "service." They will ram that term down your throat nonstop until you become a living, breathing, service robot whose sole purpose is to bend over every time the customer wants a treat. It really is life-draining and highly unrewarding work.
The drive will suck the life out of you and the office life will make you cringe. If you like being someone's slave each and every day than this job is for you. If you plan on just sticking around for a few months or a year or two then it might not be so bad. But trying to make a career with this company will leave you balding and wanting far more in life.