Pros: good pay, flexible work schedules, company reimburses college classes based on grades received for each class, sales reps would buy free lunches at times
Cons: lots of overtime, overloaded with work, stressful, micromanagement, too many levels of mgmt for employees to report to, processes change constantly
1) After brainstorming new procedures, do a trial run with one team from all fields that will be affected by new procedures. And run the process from beginning all the way to the billing cycle. This will catch any flaws with the new process before it goes to the entire company.
2) Send updates only to the team members that they affect. Sending changes – more... for only portions of several procedures is extremely confusing to all departments and employees spend time reading process updates that do not pertain to them.
3) Not all #s are not being reported to corporate. As it was in our dept, the main thing that was tracked were the order #s. A majority of the requests we received were for issue resolution. Most of which, were caused by the previous team that handled our accounts before we were assigned them. Oracle has SR system to track requests, but inaccurate view of #s because the issues we received came from the Sales Support teams that did not have access to log the requests. Assign all Reps and Sales Support employees access to SR system to get more accurate picture of issues each team works. – less