Ricoh Americas Corporation Employer Reviews

Ricoh is a great company to work for. I am a part of the Field Support Team and I encounter some of the best and brightest people that one can ever hope to work with. On a daily basis I meet challenges and exceed expectations, not only because of my abilities, but because I have a strong team backing me. The support that I receive from management is – more... second-to-none. I enjoy what I do mainly because I have no choice but to excel and to be the very best version of myself. – less

I traveled 23 Western States with Ricoh - Good Company to work for. I left as I was recruited by Konica Minolta to perform a role that I found to be challenging and rewarding.

Ricoh is an international corporation that has two sides to it's profit endeavors. On one side there is the manufacturing and sales of copier/printer/fax devices. On the other side, services are offered to other corporations such as: mail room, reception, shipping & receiving, and copy center work.

A typical day is filled with managing critical business transactions to support the growth of the managed services business mixed with opportunities for improvement in the deployment and implementation. I learned that knowing how to shift gears quickly in this a fast-paced environment is not nearly enough to affect the overall business outcome. There – more... is just too much change going on. My co-workers seem to think the same way even though we all know that rapid-change is needed to catch up with our industry. The hardest part of the job from my perspective is the internal politics due to the merge of several cultures as Ricoh acquired several companies in the nine years I have worked there. The most enjoyable part of the job is being able to affect positive change toward the company's positive direction and being able to develop people to prepare them for the changes to come. – less

Fast pace environment, deadlines had to be met, running high production copiers, black & white copiers and color copiers, working with computers using Microsoft Word, Excel & PowerPoint, using graphic design programs like: Adobe Acrobat, InDesign CS5, Photoshop CS5 & QuiteImposing.
Learned how to use the graphic design programs, work with people
Was – more... a Site Supervisor, delegating assignments to co-workers, work flow.
Calming disgruntle customers and finding a solution that everyone was happy with.
Working with graphic design programs, working with great co-workers and dealing with customers. – less

Stressful environment. Low employee morale. Order process timeframe is long. Horrible order entry process. Stiff competition.

1) After brainstorming new procedures, do a trial run with one team from all fields that will be affected by new procedures. And run the process from beginning all the way to the billing cycle. This will catch any flaws with the new process before it goes to the entire company.
2) Send updates only to the team members that they affect. Sending changes – more... for only portions of several procedures is extremely confusing to all departments and employees spend time reading process updates that do not pertain to them.
3) Not all #s are not being reported to corporate. As it was in our dept, the main thing that was tracked were the order #s. A majority of the requests we received were for issue resolution. Most of which, were caused by the previous team that handled our accounts before we were assigned them. Oracle has SR system to track requests, but inaccurate view of #s because the issues we received came from the Sales Support teams that did not have access to log the requests. Assign all Reps and Sales Support employees access to SR system to get more accurate picture of issues each team works. – less

I got this job back in 2010 after I had been laid-off for about a year-and-a-half. I am very grateful for this job because I really had no idea what I was going to do next if I could not find a position somewhere.

Initially, I was excited about the job and I learned a lot of new skills that I had not know before. I had never working in the printing/copying – more... business before. I actually think that I would like to own a business of my own in this field.

I did not like the fact that out current IAM (Integrated Accounts Manager) told me that we would have all of this training and come to find out--there was no training provided at all. My co-workers and I had to just figure out what we were supposed to be doing as we went. We had no idea how to use the equipment, we literally "winged it" for the first six months.

My co-workers are a pretty good team to work with, but there are a few that are content with their positions and they do not like to work as a team should. As far as management goes, we have been under the supervision of 3 managers in almost three years. In my opinion, that is considered a high turnover rate.

There really is not a "hard" part of the job. The only thing that makes it a little difficult is that fact that there are some co-workers that are not trained on everything and I end up having to take on most of the work load.

Enjoyable, once we finish most of the work--the day slows down so we can catch a breather. – less

I really dont have much to say other than its not a bad company to work for except not a very employee first company in the MDS enviroment

Working at Ricoh has taught me alot of lessons about the importance of working as a team to achieve a common goal. Management is usually pretty good at identifying the needs of their employees.

Typical day includes but not limited to sending/receiving emails on various services we perform and a large amount of customer relations. Working on various projects that pertain to services that my team perform daily or intermittently. I've learned that an open line of open communication is important for successful outcomes. The hardest part is admitting – more... when errors occur and why, and being able to turn this negative experience into a positive. The best part of the job is seeing projects pulled off smoothly and the results are the expected outcome. And another enjoyable part is working on challenging projects with other departments. – less

An early start to a full day of customer calls and contacts. The position allows for self-starters to challenge themselves. A lot of customer interaction, so people skills do well here. The company and the managers cultivate a good team spirit. Meeting new people all the time is a great part of the job.

A typical day was solving problems.
Learned how to deal with issues and implement solutions.
Management provided good communications.
Co-workers were nice and knew their jobs.
Most enjoyable part of job was learning and growing while solving situations.

busy , learned about copiers and new processes. Friendly place , like a family. Not to much stress

A typical day is serving companies by working on their office equipment. I've learned a great deal about communicating with people. The management at Ricoh have been helpful in assisting me in training to fulfill my duties. The co-workers help each other to get the jobs completed. The hardest part of the job is being on the road travelling between companies. – more... Serving the customers has been the most enjoyable part of the job. – less

Ricoh Americas coporation, was for me one of the most work great experiencies in my life, I had te opportunity to develop and learn new skills.

I also builded good relationsships with coworkers and managers.

I can defetinetly say that Ricoh lead me to new opportunities in my life.

A typical day at day at work is very challenging because you are constantly learning new ideas. Co-workers are fun to work with and everyone plays their part in getting the job done.

They eliminated 400 position and was not organize enough when they let us go. They did not have a team ready for our big accounts and that made some of our customer look at other companys.

My work day starts at 7:30am and end at 4:30pm and I am a billing coordinator that enjoys resolving customer issues. My job is very enjoyable. I have learned a great deal from my peers and upper management.

Ricoh is a good company to work for, but the day to day work load can be very stressfull at times. I enjoyed working for the company when I was in global sales.