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Ricoh Americas Corporation
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94 reviews

Ricoh Americas Corporation Employee Reviews

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Customer Support Representative (Current Employee), West Caldwell, NJOctober 31, 2014
I work in an ever evolving department. When I first started it was strictly data entry and tracking of packages.

Now we are more of a concierge type of customer support department. Individualized requests and tailor-fitting our service to our dealers needs is now the norm.
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A great place to work to start a career.
Onsite Service Specialist (Former Employee), Atlanta, GAOctober 26, 2014
*Retreive incoming mail via FedEx, UPS, or any other courier.
*Taking free time out of the day to do some company training to further career within company.
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Production worker was just get it out the door so we can bill the customer
helper (Former Employee), Tampa, FLOctober 23, 2014
Pros: you have place to work and go each day to waste time.
Cons: color of people is an issue if you are white or white skin you are in but if you are black get back.
From traditional copying and offset printing to digital does not do good quality, print production is BAD does not treat employee good, they just do anything and let all kinds of mistakes go by because they are not being treated right and pay is low.
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Ricoh was a learning experience
Multi-Site Asset/Property Manager (Former Employee), Cupertino, CAOctober 20, 2014
Pros: training and educational support
Cons: confusing priorities, position responsibilities changed with no notifications
Due to numerous mergers and company priority changes, the scope of my position changed frequently. Overall Ricoh is a fantastic company but my area of Property Management for the Western US suffered since the push was to move management to the east coast.
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It is a relaxed and self managing environment
Customer Solutions Operator (Current Employee), Richmond, VAOctober 7, 2014
A typical day for me would include long hours driving and careful attention to detail when delivering packages and mail to customers.
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Resolving many polices, processes and equipment to better the organization.
District Manager in Training (Genentech District) (Current Employee), South San Francisco, CAOctober 1, 2014
Great place to work and with a fantastic work, life, balance.
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not good
Commercial Account Executive, Outside Sales (Former Employee), Lenexa, KSSeptember 15, 2014
changing management and making it really difficult to know what is going on from a day to day basis
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Great Company
Account Manager (Former Employee), Duluth, GASeptember 15, 2014
Working at Ricoh consists of 6 day work week- with required overtime. The manager was a micro-manager. Typically 60 hrs was the average work week. The hardest part of the job was lack of advancement and support from manager. Culture and benefits were awesome.
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Productive work environment
Techno Functional analyst (Current Employee), Malvern, PASeptember 14, 2014
Good Management.
Productive work environment.
Good team work.
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Fun place to work
on-site services specialist (Former Employee), Plano, TXJuly 28, 2014
Everyone enjoys working there. We were like a close-knit family. Everyone worked well together to accomplish the goals needed by the end of the day.
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Supply Chain
Buyer/Procurement (Current Employee), Malvern, PAJuly 24, 2014
Pros. Hour Lunch, Flex Time, Free Green Mountain Coffee, Free Gym, Work from home
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Enjoyable workplace which provided education and advancement.
Clerical Assistant/Receptionist (Former Employee), West Caldwell, NJJuly 24, 2014
Pros: company events throughout the year which allowed socializing.
Cons: long work week hours.
My daily routine was manageable and provided me with organizational and time management skills. Hardest part of
job was last minute changes in planned schedules, travel and
preparing time sensitive materials, meetings, etc.
I enjoyed co-workers and managers and got along, maintained
a positive working relationship.
I've learned over my professional – more... years, tolerance, empathy for
others needs, quality customer service, handling of office equipment, multi tasking, prioritizing and organization. – less
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Nice company
SENIOR MANAGER, GLOBAL ANALYST RELATIONS (Current Employee), Plano, TXJuly 14, 2014
Ricoh is a nice place to work. Great co-workers. Multi-National "global company" is very difficult.
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A chaotic corporation
Senior Specialist (Current Employee), Houston, TXJuly 7, 2014
Pros: co-workers are easy to get along with, good health benefits
Cons: poor leadership, lack of annual pay increases that balance with inflation and cost of living, poor morale
Compensation is not competetive.

Compensation to work ratio is not balanced and does not offer an incentive to remain.

Work/life balance is not favorable.

Company changes/reorganization is too frequent and offers no sense of stability or confidence.

Constant process changes also contribute to a lack of confidence and logic.
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Copier Salesperson
Senior Account Representative, Imagetec (Former Employee), Chicago, ILJune 13, 2014
Ricoh is a great place to start your career in sales.

It can lead to many other opportunities down the line or staying around can lead to a great opportunity make a lot of money.
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Great people to work with
Global Account Manager (Former Employee), Columbus OhioJune 1, 2014
The work atmosphere was on that generated team work and togetherness. This create a comfortable work environment and made it easy to come to work each day.
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Dealer Support Rep
Senior Field Sales Development Specialist (Former Employee), West Caldwell, NJUMay 27, 2014
Pros: awesome career opportunity
Cons: ricoh purchased ikon
Training and developing new hires. Coaching dealer sales reps with Ricoh Software and solutions. Major Account presentations and demonstrations.
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This company sucks
COPY CLERK (Former Employee), Bloomington, MNApril 26, 2014
Ricoh sucks, you are their puppet and get treated like dirt.
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Fun work place
Sales Administrative Coordinator (Former Employee), Houston, TXApril 19, 2014
Pros: productive
Challenging administrative position in the managerial or supervisory capacity allowing utilization of skills, education and extensive experience.
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Excellent external customer relationships but need a better internal customer relationship. Happy workers make profitable corporation.
On-Site Supervisor (Current Employee), Chicago, ILMarch 27, 2014
Pros: excellent management training programs.
Cons: demands extremely long work days.
Manage day-to-day operations and staff. This position has high degree of customer interface.
Develop, implement and review related procedures as it relates to client Service Level Agreement to maintain and ensures that customer expectations are met.
Meet quality and deadline standards by the effective use of job scheduling practices, staffing and budgeting.
Ensure – more... payroll accuracy by overseeing and correcting all time clock punches.
Ensure the quality of operation by assisting in the achievement of goals in Audit and Deadline compliance.
Maintain efficient workflow by holding direct reports accountable for quality and efficiency of their work. – less

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