The Showroom Consultant is ther first point of contact for consumer public, suppliers, contractors and their clients as well as visitors to our showroom and Branch.
They strive to provide expert product selection assistance together with enhancing the Richelieu customer experience.
Friendly and outgoing, you’re fanatical about customer service with strong attention to detail. A self starter you’re ability to multi-task and problem solve, coupled with your strong communication and computer skills make you the ideal person to join our growing team.
Work with customers, contractors and designers in planning and product selection
Assist manager in marketing campaigns
Track and replenish Marketing Collateral
Liaise with local outside salespeople to assist in following up with any issues
Use appropriate office technologies and computers to process and track orders and maintain excellent communication with all contacts as required
Assist with special projects such as trade shows and display changes
Follow company policies and procedures
Other duties as assigned
Delivers superior customer service
Effective listening and communication (verbal and written) skills.
Accuracy and attention to detail
Able to multi-task as well as able to work independently with little direction
Manages time effectively and adapts quickly to changing priorities
Superior organizational skills
Team player who works productively with wide range of people
Technical expertise and knowledge of company products
Capable of following written instructions and documented procedures
Able to read engineering drawings and blueprints
Knowledge of Microsoft Office Suite
Stand/walk for duration of work hours
Education: High school diploma/GED required
(Associate degree preferred)
Experience: Minimum 2 years in similar position preferred
Minimum 1 year in progressive position
(2 years preferred)
Product/applications experience preferred
Wholesale distribution experience preferred
Experience in or familiarity with the construction, design and or woodworking industries would be considered a strong asset but not mandatory.
Richelieu is a leading North American distributor, importer and manufacturer of specialty hardware and complementary products. Its products are targeted to an extensive customer base of kitchen and bathroom cabinet, furniture, and window and door manufacturers plus the residential and commercial woodworking industry, as well as a large customer base of hardware retailers, including renovation superstores. Richelieu has 50 centers in North America - 30 distribution centers across Canada, 18 in the United States and two manufacturing plants in Canada.