Bilingual Customer Service Representative
Richards-Wilcox Canada 2 reviews - Mississauga, ON

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Richards-Wilcox Canada has an immediate opening for a Bilingual Customer Service Representative to join our Customer Service Team. This is a permanent opportunity.

The Bilingual Customer Service Representative provides outstanding service to external and internal customers. Acting as a team member, supports other members of the Customer Service Department to meet and exceed business demands. Works as a liaison between the customer, regional sales manager, engineering, shipping, production control, plant operations and any other RW employee as required.

Responsibilities include, but are not limited to the following:

Customer Service:

  • Act as a first point of contact for customers and dealers
  • Receive and enter customer and dealer orders in a timely and efficient manner (24 hours response time)
  • Interact with customers and dealers via telephone, email and fax
  • Respond to inquiries in an appropriate and professional manner (including technical information)
  • Update customers and dealers on delivery status (2 hours response time)
  • Work with Engineering to prepare special quotes and shop drawings as required
  • Assist outside Sales representatives as required
  • Along with production, schedule customers’ orders while maintaining monthly level loading metrics
  • Process debit/credit and return materials
  • Deal with customers’ concerns over damaged goods. Conduct investigation and prepare credit notes as required

Build Loads:

  • Plan loads of product for North American shipping
  • Work with all departments to ensure loads are ready for shipment
  • In a timely and efficient manner, complete documentation for cross border shipping requirements
  • Prepare electronic carrier information and co-ordinate pick-ups


  • Remain current on RW products and services
  • Prioritize and execute work under tight deadlines

Personal Skills:
A professional demeanor complemented with strong interpersonal skills. Ability to solve problems and multitask. Detail oriented with a strong sense of priority. Ability to work independently or a part of a team. Strong communication skills.

Required Qualifications & Skills:

  • Bilingual – English/French is mandatory
  • 2-4 years working as a CSR/Inside Sales in a manufacturing environment
  • Exporting and planning of loads experience is an asset
  • “Business to Business” manufacturing experience is required
  • Excellent Computer (MS Word, Excel) and data entry skills
  • SYSPRO and EDI experience is desirable, but not required.

About this company
2 reviews