Pros: nice coworkers, onsite nursing and gym, nice campus
Cons: pay is on the low end, hyper right wing management, dementors
Company executives know your name and your coworkers are likely very nice. There are many after work activities including tennis, volleyball, and softball. The company is fully vested in your 401k after 2 years.
The company, in recent years, has put a large emphasis on marketing and sales at the expense of product development and support. In short, – more... they lie to customers to sell a product that does not function as advertised while not providing the technical support team with enough manpower or documentation to adequately assist the customer. Middle management seems hampered to fix any real problem in the system while executives refuse to acknowledge that they are not working in Shangri La.
A typical day would start by showing up ten minutes early so that you can be logged in to your system by your normal start time. Phone calls would occur as soon as you become available due to the under-staffing of the team. The phone would continue to ring until lunch, then the process would repeat until your shift was over.
It is highly likely that you will learn empathy for frustrated customers and the ability to not be phased by anger.
The management are decent people that understand what their underlings are going through, but understand that there is no way to fix anything.
Your co-workers will likely be fresh out of college and looking for better jobs. There is a high turnover rate.
The hardest part of the job is seeing a multitude of ways that things could be fixed, but knowing that they will remain as is. – less