Marketing product management and sales mentoring (Former Employee), Mississauga, Ontario – July 22, 2013
Pros: flexible hours.
Cons: no salary increase in six years.
I was a manager that managed 3pepeole,one being in Montreal. My main roll was to manager prdoduct life cycles customer serviceand outside purchasing. The hardes part of my job was communicarinf with my U.S. counterparts as they did not comminicate very well with Canada. This caused communication breakdown with the salesforce and as a result our customer – more... base. The most enjoyable part of my job was the interaction with cusrtomers and fellow employees on a day to day basis. – less
Customer Solutions Professional F&I (Former Employee), Dayton, OH – April 1, 2014
Pros: great job environment
Cons: no smoking policy
Typical day of work included answering an average of 30 calls per day, writing up an average of 15 tickets per day with a high resolution per week. Co-workers were helpful and fun with the hardest part of the job being advancement. Most enjoyable part of the job was the variety of customer problems.
Data Entry/Clerical (Former Employee), Houston, TX – March 17, 2014
Pros: food variety, free garage parking
Cons: absence of hr
No HR to express concerns & very poor management in the administration department. Other than those two major things, they had a personal chef, semi-friendly people and cool opportunities within the company.
When I first started with this company it was the greatest place to work. It was more of a family than a job. Everyone helped everyone else out and there was little jealousy about who got a promotion. It was bought out and the culture was so different, most people couldn't handle it and left. It became a job not a career or a family oriented place. I – more... managed a virtual sales team in the NY/ NJ metro area and also had a team of telemarketing personnel as well. The hardest part of the job was keeping up with all of the rule changes and dealing with customers who didn't like the new ownership. – less
I enjoy my employment at Reynolds & Reynolds working in the Technical Assistance Center (Hardware support). I am treated fairly and enjoy the conveniences of working there i.e. gym on-site, cafeteria on-site.
Equipment Control technician (Current Employee), College Station, TX – November 11, 2013
Pros: flexible work schedule
Equipment control department handles all equipment coming into the company as well as equipment shipping to customers and/or technicians. Hardware technicians will take equipment out for testing before shipping to a customer, and it is equipment controls duty to keep track of this. I like that Reynolds & Reynolds is flexible with my schedule since I – more... am currently in school. My supervisor and boss are both understanding of my school needs. I personally order equipment as well as checking orders to make sure they are ordered correctly from my department. Equipment control sends incoming equipment to the proper department for repairs and cleaning. This might be the most time consuming part of my job, but it is also the easiest. – less
Systems Engineer (Current Employee), Houston, TX – February 28, 2013
Developing key features for the Reynolds Integrated Telephone System while coordinating with a team to build a customizable and configurable PBX. Utilizing a range of skills to improve RITS, including database management with PostgreSQL, developing an API to interface with database, building web pages to customize PBX, coding for applications run directly – more... on business phones, developing backup services for recovery. – less
Software Support (Former Employee), Dayton, OH – February 13, 2013
Pros: benefits are pretty good
Cons: atmosphere of fear and repression
This was a great company to work for until it was purchased by a competitor 5 or 6 years ago. At that point it became very stressful and most long time employees were eliminated. Everyone feared for their job daily. After that random drug tests were implemented and tobacco was one of the "drugs" tested for. Anyone testing positive for tobacco was fired – more... on the spot.
Previously there were internal job postings and much communication from corporate. Now an heir of secrecy is prevalent and the only way to find out if a position is available is if a higher up chooses to interview you.
Long time employees could earn up to 5 weeks vacation, but once the new regime took over those with 5 weeks were reduced to 4. several paid holidays were removed as well. – less
Field Engineer (Current Employee), College Station, TX – December 26, 2012
Pros: company vehicle
Cons: salary, healthcare costs, management
A typical day consist of creating RMA's to return field serviced parts and equipment. Packing and shipping to our repair center and picking up replenishment shipments for the parts stock that I carry. I visit anywhere from 1-8 clients a day for service calls or hardware installation. I am responsible for customer training after key inventory systems – more... have been installed as well as training other employees on how to setup, configure and use the systems. Management is very weak, current supervisors lack personal skills and management has a hard time making decisions and sticking to them. The hardest part of my job is dealing with the contently changing protocols, what was right yesterday is wrong today. The best part of my job is the relationships I have developed with my customers. Many of us know each other well but maintain a professional level of service. – less
I thoroughly enjoy working with customers to resolve problems and provide training.
Enterprise Advocate (Former Employee), Dayton, OH – November 7, 2012
Pros: travel to customers
Problem Resolution How to handle a wide range of problems Not good - too much concern over losing their job Okay - also a lot of concern over job loss Managing a multitude of projects Working with the Customers