Assistant Store Manager (Former Employee) – Yonge and Melrose – 6 June 2014
A day to day work in the store, dealing with daily freight ordered previous day, management is fair, co workers are easy to deal with, hardest part is to travel from my place to the store location, what enjoy me most is the employees discount card
Throughout my employment with Rexall Pharma Plus my store in particular was a revolving door of managers and assistant managers that all had their own opinions on how the job is to be effectively done. Alongside that, the company was going through a a buyout to Mckesson (a pharmaceutical company) which resulted in major cutbacks on the retail end. the only thing that really makes it worth it anymore is the kind and understanding clientele.
to summarize: Great if you're a part time student, but if you're seeking any kind of advancement, it's not worth your time.
Mostly positive clientele, flexible hours
Limited hours, poor SOP, zero room for advancement
Key Holder (Current Employee) – Toronto, ON – 9 May 2017
Rexall is a semi-decent place to work however, be prepared to work A LOT, for very little pay or recognition. The best part about working there is the discount, which is really the reason anyone stays. High turnover rates for managers and head office. Sales clerks are not only expected to assist customers on cash but are also required to complete various tasks throughout the day. You will be running back and forth, dealing with angry customers waiting, and all for minimal pay. Sounds wonderful right? Typically, I would recommend this job for a student because they are pretty flexible with your schedule but if you're at a slower location don't expect more than 12 hours a week. Overall, its a very average place to work. But i would never recommend working at the store level forever. It will drive you NUTS.
Productive and low-pressure environment, friendly staff members.
Store Clerk (Current Employee) – London, ON – 17 April 2017
As a store clerk at Rexall Pharma Plus, a typical day would include receiving orders, assisting the front store as a cashier, putting out merchandise, organizing and maintaining the cleanliness of the store, as well as ensuring customer satisfaction. Working at Rexall has taught me effective and appropriate customer relations, while also improving my organization and efficiency skills which I can relate to my everyday life. The hardest part of working at Rexall is the overall repetitiveness of the tasks during shifts. The most enjoyable part of the job has been learning all of the ins and outs of the store and seeing the progress that I have made in regards to merchandising and customer service.
Benefits, good management, low-pressure environment.
Enjoyed the atmosphere, small store environment and great clients
Cosmetics Manager (Former Employee) – Sturgeon Falls, ON – 30 March 2017
I enjoyed my time at Rexall..I only left ,as I receive another job offer from the competition and move out of town. The clientel was always supportive for any in store events and the staff was like an extended family.
The pay is minimum wage and the pharmacy I worked at was understaffed. It was a lot of work for the amount of pay I was getting. I disliked the Director, he told me the training was paid, which I never received. I don't recommend this company.
Cashier (Former Employee) – Ontario – 27 February 2017
I received no training or work safety, apparently there's some video you're supposed to watch before they even put you on cash but I was never shown that. I was hired part-time but received on average 40 hrs a week with only one day off so technically I was full-time but received zero of the benefits. We were missing a full timer so I my manager asked me to apply. A co-worker of mine went into the email and say that they gave them the go ahead to hire me full-time but she never did either because she was lazy or wanted to keep taking advantage of me. My manager was extremely disorganised. She would receive months of advance warning of someone dropping down to part-time hours or taking a vacation and wait until the very last minute to find a replacement, get no response from other stores and then harass the staff at her store to work open to close(13 hour shifts) to compensate. Move around hours to avoid paying over-time. Customers ask often if the store is closing because the shelves are almost always empty. If you made an effort to clean the store and make it look presentable she would scold you. I was fired after asking my manager if she could schedule me part-time hours since I was hired as such.
Closer (Former Employee) – Kitchener, ON – 16 January 2017
It use to be a great company to work for but some changes everyone have noticed is lack of hours for staff making the management exhausted and working overtime to achieve goals that are hard to do. Management usually spends close to 50 hours per week there and doesn't get paid for it. You have no life at home or outside of work at all because the hours got cut to the extreme. Its not just one week it is every week.
great staff in the store
hours are horrible you cant plan anything no activities or school to do with this job.
Pharmacy Assistant (Former Employee) – Toronto, ON – 12 December 2016
Constant pressure for pharmacists to generate dollars from pharmacy services otherwise if not enough money raised through these services over time the company may take job action against their pharmacists. Not enough bodies to cover a typical day serving customers. Cutbacks from various programs in the front and back has made it difficult to serve customers at many locations. Many customers have decided to take their business elsewhere as a result. Many pharmacists and technicians and store managers have left. Some part timers have no hours and are having to find hours from other stores. The overall morale at many stores is not good. Upper management is more interested in the bottom line than ensuring good customer service.
Key Holder/Supervisor (Current Employee) – Orangeville, ON – 13 August 2016
Over the years working at Rexall Pharma Plus I have learned many useful things in my everyday life as well as my work life. The two most valuable things I have learned are team work and time management skills. A typical day at work starts off with my co-works and I coming in I prepare all the cash’s, count the safe and do all the morning paper work. Once that is done I receive all of the skids and totes that come through the back door which sometimes gets interrupted by voids, refunds and customer questions. I deal with all the orders that need to be placed and do planograms to keep the store updated. I have to ensure all tasks from our task manager is preformed daily from head office. On some days I assist in Pharmacy counting pills and preparing prescriptions for customers. I also assist in Cosmetics helping customers with questions and recommendations. Over all my day consists of making sure all customers leave satisfied and happy with the service they receive from the moment they walk in the door to the moment they walk out.
Hearing feed back from customers on how satisfied they are with the service they recieve