Part Time Receiver (Current Employee), Vero Beach, FL – May 6, 2013
Pros: hour long breaks, no gym membership needed
Cons: no set schedule, pay is mediocre
The work here in the stock department is full of a lot of heavy lifting. From beds to sofa's to cast iron tables. The product load ranges from 70-100 boxes of furniture on a truck day, to 20 to 40 boxes of small hardware and such on our ODC days. It is stock work, broken down to the absolute basics. From unloading, to checking merchandise in, it's a – more... simple job for hard workers. – less
Sales Assocaite (Former Employee), Toronto – June 5, 2013
Pros: discount is nice. all non-management are great.
Cons: cult like. poor pay. minimal hours, never can be fulltime.
The typical work day included judgemental stares of your attire. Regardless of the high end brand names. Your are still given the once over and usually attacked for hair being out of place, a shoe needing polishing or your pants a shade to their disliking. Meanwhile, company dresscode (Business Casual) and is outlined on a poor sheet filled with images – more... of models wearing clothing from Banana Republic. Bottom line nothing is good enough and is based on opinions from management and favoritism. Push, Push PUSH to sell is the main goal. Forget all the ideas, goals and excitement they preach in meetings and the ideologies of the core values. It all comes down to SELL. Meet the quota with no incentive by the way or else face being penalized and of course losing hours. As an abusive bullying tactic hours are used as collateral. Take vacation that you've been planning for years, come home and for the next month you receive minimal hours as a lesson to show you to never disobey management. The hardest part is seeing the company for what it really is and realizing the tactics and mind control used to keep you where they want you. Your sucked in to think its an amazing design position when its a sales job. At the end you meet some great sales staff like yourself and thats it. – less
Leader (Former Employee), Bayview, Toronto ON – June 3, 2013
Pros: discount on product
Cons: everything else
So many times while working here I thought to myself, I would rather be scrubbing puke off of a public bathroom floor than be here. The core values only apply when the store leader can use them against you. You will always be wrong in any scenario. You will NOT have a life. Leaving restoration hardware was the best choice I ever made. Please- if you – more... have any self esteem, don't apply. McDonald's pays the same if you need the money. – less
Sales Associate (Former Employee), Toronto, ON – June 3, 2013
Pros: sales staff is amazing.
Cons: poor leadership and head office control, poor salary, high expectations
Pushed to sell, make daily quotas, penalized for not making sales. No place to advance. Minimal hours given, they hire too many PT employees to compete over hours. Management from head office comes down too hard on store leaders causing a trickle effect of animosity and negative attitudes. Co-workers on the sales floor are amazing, one thing restoration – more... hardware knows how to do is attract and obtain amazing people who are better than the position hired. Hardest part is trying to make a living while working there unless you are a manager/leader who gets full time. Otherwise you dedicate so much yet see nothing in return. You cant live off 10 hours a week. – less
I used to work at a Toronto location and I am glad to be out of there. Everyday there was a day wasted that I wish I could get back. Its sad to see that there are others out there who have the same regards towards the place.
Job Work/Life Balance
Good company, many great people to work with.
Sales Associate (Former Employee), Calgary, AB – March 6, 2013
Good company, many great people to work with. Some design experience.
Assistant Store Manager/Sales (Former Employee), Dallas, TX – December 2, 2013
Stores are fun places to work. Fun people. Great product. Lots of opportunities to advance into management. management is pretty well compensated considering its retail.
corporate really tries to push their culture down your throat. corporate likes to review core principals with every phone call. VP of Ops can be a bit of a jerk. An example: on a management – more... call with all store mgrs, VP of Ops is talking about the first Gallery store opening coming up. He's excited about it. Says it's happening on the day that he is to take his twin girls to college for the first time. But he really wanted to be at the gallery opening and he really had to 'make a decision'. REALLY?!?! That was a hard decision? this is what I mean, corp pushes culture and the company 24/7. – less
Sales (Former Employee), Greenwich, CT – November 25, 2013
If you've always wanted to join a cult and never really quite knew how, then this is the place for you.
The company speaks to it's "core values" in every interview. The core values highlight "people", "quality", "service" and "innovation". During the interview process, I couldn't have been more inspired by them, but am enormously disappointed as they – more... are nothing more than a "do as I say, not as I do" standpoint from management or as they call themselves "leaders". Said leaders are lazy and disorganized. They expect you to behave like soldiers. They frown on developing friendships with your fellow team members. They are freakishly controlling with the staff, yet the store manager has never once shown up to work on time. She has left during the work day to get manicures/pedicures and to have her hair done. If you question leadership, then they cram the "core values" down your throat, expecting you to act like a robot. It is like being in a parallel bizarre universe.
The customers are great. The clientele is wealthy and easy to sell to. The job is easy, yet there is zero chance of advancement, though leadership will convince you otherwise to hook you into taking the job. If you would like an effortless sales position, similar to working at let's say something like an Old Navy, then you will be happy here.
If you seek growth, long term career potential, interior design training or to utilize your existing interior design skills, then keep looking. This is a company that looks great from the outside looking in, but from the inside it is nothing more than a low paying sales clerking job. The company expects you to work at the level of a professional commissioned sales associate, yet pays only a nominal hourly wage with no hope of earning commission ever. My co-workers are wonderful. We are a strong support system for one another. It saddens me that management is old school and doesn't care to develop anyone further. If I were a teacher, I would give this experience a "D" for disappointing. – less
Sales Stock (Former Employee), Sherman Oaks, CA – November 20, 2013
I worked in the back of the house but had times to experience the front sales and meet new people. I had a chance to explore my designing skills and maintenance traits. i got a lot of good exercise moving and storing furniture also having great friendships with my co-workers.
Customer Service Representative (Current Employee), Grand Prairie, TX – November 19, 2013
Pros: they fed us during promotinal events, and mandatory overtime.
Cons: short lunches for a 10 hour work day.
A typical work day consist of a 10 hour shift starting at 9 am and ending at 7:30 pm. I learned how to use several different systems that I had no clue s how to use. Learn quality, I learned innovation, I learned the real true meaning of CORE VALUES. I loved my coworkers they were so helpful and non stressful. The most enjoyable part of the job was – more... getting to see the beautiful furniture and helping the customer. – less
Applicant (Former Employee), Dfw – November 13, 2013
When a computer program is the first line recruit processor, not only do good people get eliminated, good candidates get overlooked. These software programs are tweaked to pass over those with any non conforming parameters. So if you have a perfectly good reason for leaving your last job, say for family health reasons, your resume and cover are not – more... even read by a human. This is HR today, cull applications according to the HR persons idea of non-conforming, and so many get no chance. I am glad I am honest and that the truth is on my application. However this practice will lead others to lie in order to prevent the cut by the application software. A computer decides. Sad. – less
Sales Associate (Former Employee), Scottsdale, AZ – November 5, 2013
Pros: 40% off overpriced items you can buy elsewhere
Cons: management is horrible, communication is non-existent, merchandise is chinese made garbage
They do not hire full time employees, even though they advertise full time positions. Expect to work somewhere between 5 and 40 hours as a part timer and expect to be scheduled outside your availability. You will never have discussions about your work unless management hears you complain. Expect a raise around 40 to 60 cents per year as a great employee. – more... Sales associates start their shifts by cleaning, like cleaning windows outside on a ladders during July. You will clean and do other gross stuff while dressed to sell. Also, expect to hear idealistic garbage about core values but you'll never see them in action. Good luck. – less
Customer Service Representative (Former Employee), Tracy, CA – September 18, 2013
Enjoyed working with other co-workers and being able to help each other, if needed. Enjoyed answering phones and making outbound phone calls, regarding status of orders and product infomation. Also informing customers regarding there billing information. However the hardest part of the job, was not having the most updated, accurate information to provide – more... to customers at all times. – less
Receiving Associate (Former Employee), Seattle, WA. – September 7, 2013
Pros: very few
Cons: low wages, bad work-life ration
Restoration hardware was always a badly managed company with excellent products. Working there did enable me to grow however, and for that I've always thanked them. That was the first job I had where I was left almost completely on my own and responsible only to a boss who I saw once a week. It was therefore completely of my own recognizance that I – more... completed tasks, assisted the sales floor, and manage our stock room.
My co-workers were enjoyable to spend time with, but few had anything approaching a strong work ethic. Dealing with them was often difficult, the same with Managers who were more interested in avoiding work than doing it. – less
Great co-workers, company lies about caring for employees
Customer Service Representative (Former Employee), Tracy California Call Center – August 30, 2013
Pros: great co-workers
Cons: make you think they are supportive and caring, then stab you in the back.
I really liked the people I worked with at Restoration Hardware. I was let go while recovering from major surgery, so I can't really say I have a high opinion of the way they handle/deal with employees. I felt as if they thought I was just another CSR, who could easily be replaced.