Restoration Hardware Employer Reviews

The typical work day included judgemental stares of your attire. Regardless of the high end brand names. Your are still given the once over and usually attacked for hair being out of place, a shoe needing polishing or your pants a shade to their disliking. Meanwhile, company dresscode (Business Casual) and is outlined on a poor sheet filled with images – more... of models wearing clothing from Banana Republic. Bottom line nothing is good enough and is based on opinions from management and favoritism. Push, Push PUSH to sell is the main goal. Forget all the ideas, goals and excitement they preach in meetings and the ideologies of the core values. It all comes down to SELL. Meet the quota with no incentive by the way or else face being penalized and of course losing hours. As an abusive bullying tactic hours are used as collateral. Take vacation that you've been planning for years, come home and for the next month you receive minimal hours as a lesson to show you to never disobey management. The hardest part is seeing the company for what it really is and realizing the tactics and mind control used to keep you where they want you. Your sucked in to think its an amazing design position when its a sales job. At the end you meet some great sales staff like yourself and thats it. – less

So many times while working here I thought to myself, I would rather be scrubbing puke off of a public bathroom floor than be here. The core values only apply when the store leader can use them against you. You will always be wrong in any scenario. You will NOT have a life. Leaving restoration hardware was the best choice I ever made. Please- if you – more... have any self esteem, don't apply. McDonald's pays the same if you need the money. – less

Pushed to sell, make daily quotas, penalized for not making sales. No place to advance. Minimal hours given, they hire too many PT employees to compete over hours. Management from head office comes down too hard on store leaders causing a trickle effect of animosity and negative attitudes. Co-workers on the sales floor are amazing, one thing restoration – more... hardware knows how to do is attract and obtain amazing people who are better than the position hired. Hardest part is trying to make a living while working there unless you are a manager/leader who gets full time. Otherwise you dedicate so much yet see nothing in return. You cant live off 10 hours a week. – less

Good company, many great people to work with. Some design experience.

Good work environment.
Has strong team values.
Good management.
Great incentive package.

Unfortunately my experience was not unique. A lot of my former coworkers have had similar experiences. Yearly turnover is the norm.

The job description that I was hired for was an exact match to work I had done previously. The work I was asked to do from the first week with had little or no resemblance to the job description. Half of the department – more... quit within a few weeks of my start, and new people showed up unannounced.

I worked crazy hours, and was held accountable for the actions of others that I had no connection to.

I stuck it out for a year, but it was miserable. – less

Though I enjoyed working there, being in retail with RH can be fickle. They seem to have a few times of the year when they will make some staffing slashes. But given how hard people work there, even when you hear from veteran workers that cut backs happen, it still seems unexpected when several leave at one time.

They treat you like your a dime a dozen. Management is terrible (except for the temp manager in the warehouse) they work you like a slave for poor pay. They dont offer ANY room for advancement or any opportunity for a raise. I knew people that worked here for 3 years that never got a raise from $10 p/h. They expect you to bend over backwards whenever – more... they need. I quit my full time job to work here and i regret it. DO NOT WORK HERE!!! – less

Great place to work and never a dull moment. Great place to work.

Its hard to leave work with a frown on your face no matter whats going on in your life. Management and co-workers actively strive to keep a positive upbeat environment 24/7. The values and the culture can be highly addictive; this job forces you to get better not only in your position but as a person as well EVERYDAY. You are truly challenged to be – more... a better you.

Depending on your job title, years of experience, and financial need RH can be heaven or hell monetary wise. If you have major bills and you aren't hired for a management, design, or a full-time position, this is not the place for you unless you already have another job. – less

It is a call center in which I mainly set up appointments for people to recieve the furniture they ordered.

This a fantastic place to work great managers great team they want you to come to work because you want not because you have to

A typical day at work would include answering calls in a call center environment, and reporting to a manager for review twice a week. They worked very hard to be the best in customer service and spent numerous hours training a new employee to do just that. We were constantly split up so we didn't have our own cubicle and for that reason I would say – more... it was difficult to get to know our co-workers. That was the hardest part of the job. The most enjoyable part of the job is knowing that every single call taken was going to be a new scenario, and I enjoy challenges. – less

The work here in the stock department is full of a lot of heavy lifting. From beds to sofa's to cast iron tables. The product load ranges from 70-100 boxes of furniture on a truck day, to 20 to 40 boxes of small hardware and such on our ODC days. It is stock work, broken down to the absolute basics. From unloading, to checking merchandise in, it's a – more... simple job for hard workers. – less

Competitive pay for entry level job in local area. Fielding customer inquiries from general to escalated customers. It is a customer service job so it is important to have good listening skills, be empathetic, and have tough skin.

The workforce is dominated by contractors; the company lacks any culture; no one reports to managers, but there are 100 or so people that hold "vice president" titles; coworkers aren't generally happy and complain about the company and other divisions; the photographers might be the only happy people (they get catered lunch every day); and the company – more... spends lavishly on vanity while not investing in retail or corporate infrastructure. Executives throw around business school buzzwords and cliché phrases to facilitate inspiration from employees. – less

No opportunity for advancement, no commission, horrible customers, beautiful products.

I've worked for a ton of different retail stores through out my career and Restoration by far has been the most rewarding. They truly are about their people. Which is very easy to SAY but to actually DO. Is what makes Restoration Hardware stand apart from the rest. Would recommend for anyone looking for a career in Retail.

Fast paced
Orderly Inventory
Items being placed into the wrong locations.
Data entry

My biggest struggle has nothing to do with restoration hardware... I just don't love RETAIL. The only reason I am considering another job is to get into a m-f 9-5.

The company has a wonderful set of values (centered around People, Service, Quality and Innovation), if they line up with your own values you're golden. Management will vary store to store, – more... the Home Office structure is very open and you are ENCOURAGED to put yourself out there and talk to the executives. Although it is a growing corp at times it very much feels like a small start up. – less