Account Representative (Former Employee), Gaithersburg, MD – October 8, 2014
A typical day at Rent-A-Center would consist of making calls to customers in the morning either letting them know their account is due or is past due and that a payment is needed. Next I would go do any deliveries we had scheduled that day which included lifting electronics or furniture into peoples homes. After that I would come back to the office – more... and make sales calls or make my second round of calls for my route. If any customers came in we would assist them on the sales floor and if were getting low on merchandise on the floor we would have to either go to storage and pick something up or bring something from the backroom to set up. I learned how to speak to customers about there accounts and also how to properly assemble furniture/electronics. The management was very stressed out about hitting daily and weekly numbers and it showed towards the employees. Co-workers we're stressed out out because of the long hours and having to do so much physical labor on a daily basis. The hardest part of the job was trying to get my route to make payment on time and the most enjoyable part would be going on the road to do deliveries. – less
Assist Store/ Sales Manager (Former Employee), Capitol Heights, MD – December 18, 2014
Pros: district competitions for sales: free lunch, paid saturday off, win merchandise
Cons: too small staff, job threats, split off days, long hours
A Typical day at Rac for an Asst.Mgr./Sales Mgr. Is very stressful not only dose the person have to make sure everything that is being delivered that day is going out on time but the merchandise is in the store. The sales Mgr. coordinates everything from the time that deliveries get taking to the customers and information being verified on their applications. – more... It's up to the sales Mgr. to have the sales floor staged with pricing and promotions.In that position you receive consistent pressure from upper management to reach sales goals because the Sales Mgr. is the only one expected to make sales out of a small staff of five.These things are the reason your job is always in jeopardy and you are constantly reminded of that. when in all actuality if it wasn't for the sales Mgr. no one would have job because it's up to the Sales Mgr. to establish a rapport with the customers, that makes every ones else's position relevant. The hardest part of the job is long hours and split off days (50hrs.wk.) – less
Store General Manager (Former Employee), Panama City, FL – December 17, 2014
Pros: alot of hours
Cons: no time for family
When I first started RAC I enjoyed it. However I was single and young. Once I had a family it took alot of family time away and everything I did rotated around RAC. Coming in on your one day off and on salary, being told if you didn't come in you didn't care and therefore was looked down on. At the later part of my employment when district managers – more... changed, is when I really wanted to leave and did not even want to come to work any longer. The DM for disctrict 153 in 2012 was not quite the DM I looked up to, as all she did was down all of her employees and threaten them on a daily basis that she could fire them and to top it off with her foul launguage and inappropriate remarks. – less
Sales Manager (Former Employee), Columbia, MO – December 17, 2014
Pros: work atmosphere
Cons: work/life balance
Luckily I worked w/ a great group of guys, so work every day was almost like hanging out w/ friends. Obviously conflicts and disputes will arise as w/ any job, but all in all I look back on my time as a positive learning experience. I was the sales manager/ asst store manager, so I was responsible for the bulk of the sales/ customer interaction.
Hardest – more... part of job: Resolving conflicts w/ angry customers Most enjoyable part of job: Customer interaction/ relationships built
Work/life balance was less than desirable. Often work until 7p or 8p including Saturdays. – less
Customer Care Representative (Former Employee), Bonham tx – December 16, 2014
Pros: company discounts
Cons: no smoking on the truck
I came in and put everything on floor or outside to advertise our products that way they can sell. I have learned to sell products and how to put the products together and how to take them down. I also learned how to manage my time to where I got all my deliveries done before my shift ended. My co-workers were nice and great to work with. There was – more... nothing hard about this job to me. Everything I did at this job was enjoyable. – less
Cons: not enough break time.. rarely see your family
Job is horrible. Not for people who have a heart for others, as an account manager i had to make dicisions That. I wasn't too happy about.. Sometimes people where going through hard times in life. (New baby,death in the family etc) and they couldnt pay, my manager used to tell me.." i dont care pick it up..."
Cons: 47+ hour work weeks, no schedule flexibility, mediocre salary
I began working for Rent A Center in January of 2013. When I was hired, I was lead to believe that I would be responsible for making sales. This quickly turned into performing collections duties, deliveries, and other miscellaneous tasks that were not originally explained.
The company has recently restructured their salary system, resulting in a loss – more... of almost $200 per month from the amount I was hired for.
Overall, the company has a great "vision"- provide goods to people that have had financial hardship that they would otherwise not be able to attain. However, I believe that the quotas and standards enacted undermine this.
You have to be a very mentally strong person to handle this job. From difficult clients to strenuous expectations from corporate, it is by no means an easy paycheck. – less