Account Representative (Former Employee), Gaithersburg, MD – October 8, 2014
A typical day at Rent-A-Center would consist of making calls to customers in the morning either letting them know their account is due or is past due and that a payment is needed. Next I would go do any deliveries we had scheduled that day which included lifting electronics or furniture into peoples homes. After that I would come back to the office – more... and make sales calls or make my second round of calls for my route. If any customers came in we would assist them on the sales floor and if were getting low on merchandise on the floor we would have to either go to storage and pick something up or bring something from the backroom to set up. I learned how to speak to customers about there accounts and also how to properly assemble furniture/electronics. The management was very stressed out about hitting daily and weekly numbers and it showed towards the employees. Co-workers we're stressed out out because of the long hours and having to do so much physical labor on a daily basis. The hardest part of the job was trying to get my route to make payment on time and the most enjoyable part would be going on the road to do deliveries. – less
want to do some prodctive work in a nice working environment
Database developer/Report Analyst (Current Employee), Plano, TX – October 16, 2014
I love to always do some productive work so that it helps the company grow with nice and fun working environment. Dealing and communicating with customer /client , also working with a team based environment on the project.
Customer Service Representative (Former Employee), Roanoke, VA – October 16, 2014
Pros: good hours and good people
Cons: short breaks
A typical work day would be Long I learned how to talk to customer. The Management was good The co-workers were very helpful. The hardest part of my job was really nothing. The part that was most enjoyable part was everything. yes it was hard but i loved it.
Assistant Manager (Current Employee), Capitol Heights, MD – October 15, 2014
Rent-A-Center has a great advancement program!! With the right training and willingness to learn you can easily advance to the next title position and soar to the top if you wish too!! The best part of my job for me would be the interaction that I get with the customers. The ability to help them with an issue or to help them pick out merchandise for – more... their new home. With my job, we have the most fun during our even promos. We get to throw little customer parties to show our customers appreciation to parties for discounted merchandise. – less
District Manager (Former Employee), Wilson, NC – October 14, 2014
Pros: you will learn alot if you stay
Cons: you will lose alot if you stay
I have given years of my life to that blackhole! I went without Saturdays off, lunches and got home late. It caused a lot of grief but I sure did learn a lot. I can do anything now after having worked there. I see people all over that don't know half of what I know after having worked at RAC. They run you to death but you get educated the higher up – more... you go. – less
Lead Assistant/sales Manager- Mobile expert (Current Employee), Saint Louis, Missouri – October 6, 2014
Pros: great benefits, sometimes free lunches or paid saturdays off.
Cons: long hours not enough time spent with my family.
A typical day at work was coming in at 9am to start collection calls for customers who have not paid there weekly, bi-weekly or monthly bills. After collection calls we organized the showroom floor and inventoried twice a week our merchandise. 10am the doors to the showroom opened and we began business by taking the daily deposit to the bank and then – more... telemarketing to current and inactive customers. Writing rental agreements and taking payments was a daily operation. Starting after lunch we would begin our daily deliveries and scheduled pickups. 7pm we would close the doors, count down the cash drawer drop the evening deposits, send an accountability sheet to the district manager and leave at 8pm. – less
Sales Manager (Former Employee), Roanoke, VA – October 3, 2014
Pros: good company/ good benifits/ good coworkers
Cons: constant collections calls and harassment, overtime is not an option
The benefits are Excellent. They train you and promote from with in. If you like sales, this is a great place to work because RAC is sales driven and all about the numbers. You really get to know your customers. If you are a people person this is good.
Great people but hard to advance and no balance of life and work
Sales Assistant and Route Manager (Current Employee), Kewanee, IL – October 3, 2014
In the morning we come in and make calls to past due customers. Then we head to the back to load the truck or refurbish the products. About noon we head to lunch. After lunch we then go out on the truck to do deliveries and run past due customers. After we are done with deliveries we come back to the store unload the returned items or switched out products. – more... We then call our past due customers again. depending on the time we then either put new product on the floor or make sales calls.
I've learned a fee things here like good people are everywhere and everyone has hard times.
Management in our store is hard because we only have 5 employees, but overall our management isn't hard to work for. We treat our store as a team, so everyone has input but at the end our store manager has final say.
Co-workers are sometimes hard because we are like family, but at the end if the day we would do anything for each other.
Hardest part of my day is the lack of communication. Although there is only 5 people at the store there is typically only 1 or 2 people in the store at a time. When a major rush of people come in and phones are ringing off the hook, it can be difficult to remember everything that is going on and it doesn't get passed to the next person.
The most enjoyable part of the day is out on the truck. I get to get outside and enjoy the fresh air. – less
Store Manager (Former Employee), Morganton, NC – October 2, 2014
Pros: bonuses, meeting new people on a daily basis
My experience with this company is not good. They do not try to balance your work and life. I worked for this company for three and a half years and I put blood, sweat and tears into my job and worked my way up the ladder. My boss made numerous advancements to me and when I turned him down I had to either quit the job I loved or be fired and had my – more... job handed to female that was next in line because she would send him the pictures that he asked for. I loved my job as far as being able to help people that couldn't afford to go pay cash to have nice things but the part I didn't like is renting merchandise to people that would come get things for their kids for Christmas or birthdays and then they didn't want to pay or couldn't and I would have to pick the merchandise up and take away from the kids. – less