Basically It's a part time thing now. I'm doing it only part time so that I can find a new job. It just is not for me anymore. I do service calls, troubleshoot over the phone, I make sales, and I install security systems.
Very demanding but extremely rewarding on all aspects
President & CEO (Former Employee) – Montréal, QC – 29 March 2017
Reporting to the Board of Directors, I lead all aspect of the business, from establishing and implementing a vision of strategic and financial planning, supporting business expansion through regular channels and M&A, and ensuring operational excellence. I had full P/L responsibility with the goal of maximizing value creation. As a leader, I was also responsible for ensuring that the overall nationwide management team in place was well aligned and strong enough to deliver current and long term plans and making sure we provide our customers with above-average quality of service.
Booking Agent (Former Employee) – Leonard, ON – 11 December 2016
The team I worked for was great, my team manager was a on hand manager and had great work skills with the staff. The salary was less to be desired, but the benefits were great. The worked schedule was not convenient for me as a single mom. In general it was a is a great company to work for.
Technician Assistant (Current Employee) – Hamilton, ON – 29 June 2016
A typical day of work consisted of going to new places everyday and installing cameras and dealing with problems along the way. I learned what it took to be a good employee and I would say made me a better and more diligent worker. Hardest part of the job was the physical labour, and the part I enjoyed the most was wiring and terminating lines.
Long hours (never really know when you are gonna finish0
Monitoring Operator (Former Employee) – Burnaby, BC – 21 July 2015
Despite having a quarterly bonus, this job was completely lacking any kind of reward or sense of accomplishment. Quarterly reviews point out each of your flaws, as well as repeatedly drawing attention any previous demerits that may prevent you from getting the quarterly bonus. Reviews which come closer to the qualifying score are examined more closely than others, resulting in a reward that is always just out of reach.
Employer is extremely rigid about the 70-hour work week, and refuses to allow any modifications for your schedule, family, or health concerns. Days off must be booked annually in spring, except in rare cases.
If you are a new employee, you will probably end up working a night shift. If you can't handle the night shift, you will be fired.
Lots of free time
70-hour work week, oppressive review system, no care for employee health needs, no choice of scheduling
worst place to work unless you are completly nuts.
Monitoring Operator (Former Employee) – Ottawa – 17 April 2015
i worked at this place for 5years and there is lack of managment,you are just an operator number ours starts with ''OC'' for ottawa central,you are criticized for EVERYTHING and you have no chance to grow as an individual as everything is ''team oriented'',you will be ''coached'' on the regular but the coachings are to tell you how ''bad you are doing'' never what you do RIGHT,I am relieved i no longer work at this place......made great friends but that is IT.
Senior Emergency Operator (Former Employee) – Vancouver BC – 7 March 2015
This environment of this job was a call centre, so the main priority was answering calls in a timely manner and assisting clients with needs. A typical day at work involved calling and notifying individuals if their alarm went off, sending police/fire/ambulance in the event of emergencies. The most enjoyable part of the job was definitely being around such wonderful people. After working for this company for two years I gained ever lasting friendships. Before I got hired at Reliance Protectron, I had never worked at a call centre, so I definitely gained more knowledge on how that type of environment works, how to have proper phone etiquette, and defusing/handling situations!
Reliance Protectron est une enteprise en constant changement où il faut être capable s'adapter. L'équipe est dynamique, compétente et collabore entre eux. Possibilité de participer à beaucoup de projets stimulants.
Director Operations Excellence (Current Employee) – Montréal, QC – 27 November 2014
Incorporated in 1988 and headquartered in Montreal, Quebec, Reliance Protectron Inc. is Canada's largest privately owned security monitoring and installation Company. It employs over 1,000 qualified professionals and 250 subcontractors and dealers who specialize in the selling, installing, servicing and monitoring of electronic security systems for more than 400,000 residential, commercial, industrial and wholesale subscribers nationwide and generates over $175M dollars in annual revenue.
Security Consultant (Current Employee) – Ottawa, ON – 5 November 2014
The company shows moments of difficulties at the moment. There is a great lack of management and support. After the acquisition made by ADT, the company changes weekly working tools, such as prices and equipment. The installation service has become very slow and procedures after contracts are more difficult to accomplish in time without affecting the date of installation. There are more and more frustrated because after the sale you should always check with the office if everything goes well and does not need any additional information because the facility could be canceled without preventing the sales agent.