Service Dispatcher - Edmonton
Reliance Protectron - Edmonton, AB

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Service Dispatcher
(Permanent full time) Edmonton

We are looking for passionate people to help us build the future of security!

WE OFFER:

  • Full time permanent positions
  • Work hours: 40 hours/week Monday to Saturday 6:30 AM to 8 PM in rotation
  • A complete paid training
  • Excellent group benefits package including medical and dental, RRSP with company contribution
  • Career advancement possibilities based on your efforts, performance and attitude

YOUR RESPONSABILITIES :

  • Open and manage service calls;
  • Dispatch service calls to technicians;
  • Set an appointment with clients so they are present during the call;
  • Follow-up on dispatched calls to ensure client’s satisfaction and job done;
  • Supply client’s historic to technicians;
  • Analyze the department capacity grids as per foreseen and ongoing calls;
  • Modify day planner as per request;
  • Notify the different interveners of the changes;
  • Validate dispatched calls to different technician groups (residential, commercial, camera, access);
  • Answer client’s request awaiting a service call;
  • Explain to the clientele the technician’s interventions;
  • Dispatch client’s call to appropriate departments;
  • Perform system’s test during a service call;
  • Inform the technician on the spot of the test’s results;
  • Upload/Download alarm security system panels for customers and technicians;
  • Other affiliated duties related to the job or upon immediate supervisor’s request.

REQUIREMENTS/EXPERIENCE:

  • High School Diploma required;
  • Community College in Business Administration or related discipline is an asset;
  • Minimum 2 years experience as a dispatcher (transport, emergency services, municipal services, courier, etc.), however, any equivalent combination of education and experience that provides the required knowledge, skills and abilities may be considered.
  • Proficient in Microsoft office and the Internet.
  • Geographic knowledge of the region
  • Telephone skills
  • Priority judgment
  • Organizational skills
  • Patience
  • Diplomacy
  • Stress management

Send your resume today!
The sole use of masculine is to alleviate the text only
Reliance Protectron is an equal opportunity employer


Indeed - 10 months ago - save job - block
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