cross training provided: training for customer service and sales constantly upgrading to a professional standard
Inside Sales (Former Employee), Toronto head office – February 18, 2013
Pros: ability to be promoted
Cons: sometimes mundane work projects
I appreciated the training provided at Reliance from a Call center agent to being a lead in team building and being recognized as a top performer. Extra projects were given to me because mgmt recognized a creative approach to my sales presentation. As well , promotion within to eventually become an outside Reliance Home Comfort advisor in heating and – more... cooling was also opened to me, which I gladly recieved. – less
Product Manager (Current Employee), Toronto – November 18, 2014
Cons: no growth, too much politics, seniors execs don't care about their employees.
I worked with some amazing colleagues but the upper management is really bad. Tons of politics and don't expect growth. You will be stuck in the same position for years. So if you are looking to grow your career, learn and make more money then Reliance is not a place to be.
Supervisor (Former Employee), Toronto, ON – November 18, 2014
I ran daily incentives for the sales agents. Provided side to side coaching.I learned to be adaptable when dealing with different personalities. The most difficult part of the job was navigating inter- departmental politics. The most enjoyable part of the job was getting the sales team fired up for a productive day.
SCCM Deployment Specialist (Former Employee), Mississauga, ON – November 12, 2014
Pros: 3 weeks vacation
receive calls and resolve tickets in que learned about SCCM config manager trouble shooting skills management is very supportive coworkers are helpful hardest thing is staying long term enjoy working from home
C.S.R for A/R (Former Employee), toronto, ontario – November 5, 2014
Pros: co workers
Working in a call center for A.C to customers who own money to the company for hot water heaters. Not always an easy task but non the less co workers make it a great atmosphere. Mangers on the other hand do not care about their employees they work with and assume that the workers they do work with has to figure out all the problems because they do not – more... what to give their time. I find a high turn over rate for this company for this reason. also they base time off and earlier work hours based on "preformance" but I think they favor some over others therefore if you do not get along with them your stuck working every weekend and nights. So if you do have a family its hard to spend any time with them. – less
INSIDE SALES EXECUTIVE (Current Employee), Cambridge, ON – August 11, 2014
Pros: positive safe environment to live in.
challenging, rewarding and productive positive ways to approach he situation and the tools to complete them. teamplayers, positive and goal achievers nothing is too difficult. Timely social events and bonuses
• Accountable for selling Reliance’s home comfort products and maintenance plans. Sent Quotation on sales and followed up on Performa invoices and payments. • Responsible for setting and exceeding monthly and yearly sales objective, provision of competitive information and regular sales forecasts. • Provided effective and timely resolution of a range – more... of customer inquiries. Build customer satisfaction and loyalty and completed ongoing training to stay abreast of product, service and policy changes. – less
Great Opportunities for High School Grads and Friends and Family
Sales (Former Employee), Ontario – February 18, 2014
Pros: decent pay, great peers, most managers considerate with employee personal issues
Cons: lack of advancement opportunities, experience/education not valued, lack of trust with management
Pros - This company offers employees a decent pay and benefits. Branch committees established to provide "fun days" to increase employee morale. Fantastic supporter of United Way. Wonderful peers. Great opportunities for high school grads and friends and family of Reliance. Great technical training. Management compassionate with employees when dealing – more... with personal family issues. Cons - Inadequate sales training. Management will promote friends and family without experience/education. "Peter principle" a part of this culture. Good for people being promoted because they will try to find them another lateral job and then another lateral job to keep them employed. Many of my peers who left years before me complained about lack of opportunities and working for people who could not do their jobs. They felt being educated and or experienced was a negative when applying for internal opportunities. If you are looking for a job not a career this is a great company. If you have experience and/or education apply to "fast track" positions or the job you want. Advancements can take a decade due to their hiring managers. On a negative note I personally caught managers and HR in numerous lies which left me with little confidence in what was told to me as an employee. Overall the company provides a good living but needs to improve on promoting their talent. – less
Repair and Installation Tech (Former Employee), Windsor, ON – October 28, 2012
Pros: 4 days on-3 days off-able to self organize jobs and route. good pay
Cons: lack of feedback, no company inventory of parts
Service and installation of all types of Domestic hot water heaters. I needed to manage and organize my time and insure I had adeqate parts to complete repairs as I was the weekend person when major wholesale suppliers were closed. The hardest part of the job was dealing with irate customers who had been without hot water for days at a time when the – more... repair was very simple. The management was not helpfull at all with the exception of 1 individual. – less
Good working enviroment and encouragement to advance
Customer Service Representative (Former Employee), Oshawa, ON – July 25, 2012
Pros: unionized envirorment
Cons: had time limit for every call
I have worked at Reliance for over 12 years. My typical day would be, answering phones and answer any questions with requard to billing. Set up service orders and sales. This is a hvac company. There was many aspects of my job that intailed me making fast and accurant dicisions. I had to learn to think fast on the phones and rely on my vast working – more... kowledge of the company.I learned so much with requard to hvac equipment and account aspects. My co-workers were great. We were like a fanmily. Leaving was the hardest part. The most enjoyable was helping the customer find the best solution to what ever the problems were. For example. A customer called in for service on her furnace. There were no opening untill the next day. This would of meant she would been without heat over night and it was minus 30 outside. I called my sup and had her a heater within the hour. This I was very happy with as she was a senior and lved alone. I had to go outside the box to get the answer. – less
Loved my job, working with truly experienced and gifted gas technicians and installers. Learned how to install and service furnaces, hot water tanks and air conditioners. A typical day would be to meet up with a internal technician or contract that was pre-planned weeks in advance. Document how, what and who were service. How well the job was performed – more... and any parts of the servicing that may require retraining or upgrading. Complete reports and send off to technician's managers. Document statistics for monthly reports to Executives. Most enjoyable part of the would be assisting with customer angst. – less
Customer Resolution Specialist (Former Employee), Oshawa, ON – March 13, 2012
Pros: good pay and good benefits
Cons: difficult to advance in the call center
Reliance works on a solid foundation of providing customer service. The focus of doing the right thing for the customer makes me confident to say that I believed in the integrity of this company. The company has grown and expanded at a steady rate that allowed fairly smooth transitions.