RELIANCE HOME COMFORT Employee Reviews

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Not a destination of choice for many
Operations Manager (Former Employee) –  Burlington, ON31 October 2016
What this company espouses to its perspective employees vs the reality of the work culture is worlds apart. A ridiculous turn style approach for middle management as far as job security. There are training opportunities but the office culture is toxic and predatory.

Worklife balance is non existent. 14-15 hr days.

Management direction was inconsistent. Often directives were in direct opposition to one another.

Office admin staff were friendly, helpful and generally terrific people. Fellow managers were morally reprehensible. Spoke ill of their team and often meeting conversations ended up with a focus on terminating the lowest hanging fruit.

Business ethics of the company were questionable. Very hard to be an ambassador when one doesn't agree with how the company processes affect its customers.

Most rewarding part of the job was resolving customer issues with care and dedication as well as follow up. Developing the team in positive ways and seeing the improvement was gratifying.
Pros
Bonus structure was generous
Cons
Long hours, intimidation tactics for motivating employees, poor office management culture
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Inside Sales Representitive is very misleading. It is the retention department; Angry, volatile, verbally abusive customers 90% of the time.
Inside Sales Representative (Former Employee) –  Cambridge, ON15 October 2016
The only selling in this position is upselling. Title very misleading. No time for family. Department Management is amazing-some supervisors very choosy; Favorites are clear and given special treatment, better shifts etc. Not allotted enough time to properly deal with customer issues and concerns. Reliance is getting too big too fast; Swallowing up smaller companies but not being fully prepared to deal with ramifications of poor contracts or agreements from said companies.
Pros
Amazing co workers, Pay is not horrible but nothing to write home about.
Cons
Work first-Family second. 9/10 angry customers.
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Great company. Tons of growth
Manager (Current Employee) –  Toronto, ON8 October 2016
Hard work is recognized with plenty of advancements. Training options. The latest tools and technology. Working with a great team and great upper management. Fast paced and always a new challenge presented everyday.
Pros
Growth
Cons
None
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very productive and learning atmosphere
Customer Service Representative (Former Employee) –  Oshawa, ON13 June 2016
I was in Billing and Service for 11 years and during the first 2 years I did many jobs in the call center. I was in accounts receivable, Sales and mail departments.
A typical day would be billing and service. explaining the bill and adjusting on line with customer when needed. Available for aprox. 30 calls per hour. We had maximum of 5 minutes to completed the call. Notes also had to be done online. In Service we had to set up Service Calls for Furnices and A/C and Hot Water Tanks. We had to also think outside the box and be prepared to answer all requests and questions for both Billing and Service.
I also sold Service Protection Plans on every call. I was usually top sales and top calls for the month.
Pros
benefits plus plus a 3 week holiday
Cons
Not many. However, the odd time I had to work midnights to morning if the other call Centers were do
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Expect 24/7, 365 without sufficient compensation, or time off.
Manager (Former Employee) –  Cambridge, ON3 June 2016
Work 15-18 hour days, with no thank you! Upper management don't know what is happening in the field and don't make an effort to find out. Focused on sales and not service and the customers suffer.
Cons
very long hours
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Poor work environment
Operation Manager (Former Employee) –  Mississauga, ON10 November 2016
Looking at reports.
Co-workers are in it for themselves.
Direct reports just want to do a good job.
Management are only concerned about how many boxes left the warehouse.
Being in the field were very enjoyable.
Pros
Free Pizza
Cons
Not able to do what needs to be done.
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Good
BUSINESS ANALYST (Current Employee) –  Toronto, ON2 May 2016
Most management are in touch with the business, they empower employees to achieve goals. Good team spirit on my team , with co-workers that assist when needed
Pros
Good co-workers
Cons
Benefits could be better
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Great workplace with many learning opportunities
Procurement Specialist (Current Employee) –  North York, ON9 June 2016
A great place to learn with a friendly and healthy work culture. Department is relatively new so many opportunities exist, but knowing where and how to start can be challenging.
Pros
Flexible work hours
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working at reliance
Customer Service Professional (Current Employee) –  Toronto, ON9 October 2016
While working at reliance..it was great except when the client had issues and you cannot work you don't get paid for the time that you spend with tech...took too long to help it's CSR's not a lot of respect from the other areas of reliance...would not work for them again unless getting paid for my time spent with tech especially when its a client issue
Pros
work from home
Cons
dont get paid when its the clients issues
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Enjoyable work place with great sales motivation and benefits.
Inbound Sales Rep/ Customer Service Rep (Former Employee) –  Toronto, ON17 October 2016
- Handling inbound inquiries for HVAC equipment and booking in home consultations with experts.
- How to over come customer objections, building rapport with customers, and exceptional customer service skills.
- Team work environment great co-workers
-
Pros
Many sales incentives.
Cons
shift bidding
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Productive place to work
AR/Collections Customer Service Representative (Former Employee) –  Toronto, ON1 June 2016
Looked forward to working with my co-workers everyday
I learned fast on the systems
Management weren't the best
Enjoyed working with everyone
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Friendly work environment
Customer Service Representative (Former Employee) –  Toronto, ON14 January 2016
Management and co-workers were nice and friendly, although there have been many changes as I've heard since I left the company. It is also a competitive workplace as it is to do with sales.
Pros
Employee appreciation shown through lunches provided by company
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very poor management
SALES REPRESENTATIVE (HCA) (Former Employee) –  York, ON3 June 2016
COmpany cannot use resources effectively and efficienty and turn over in Relaicne is very high. In the last few years i witness more than 6 sales managrs either quit or left the job.

Customer service is Chaos,Managers have no techincal knowledge and related expereinces.Such lack of professiency affecting all the employees and make job hard for all the staff and peers.
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A fun place to work with great culture and excellent growth opportunities
Sales Executive (Former Employee) –  Toronto, ON11 May 2014
• Accountable for selling Reliance’s home comfort products and maintenance plans. Sent Quotation on sales and followed up on Performa invoices and payments.
• Responsible for setting and exceeding monthly and yearly sales objective, provision of competitive information and regular sales forecasts.
• Provided effective and timely resolution of a range of customer inquiries. Build customer satisfaction and loyalty and completed ongoing training to stay abreast of product, service and policy changes.
Pros
compensation, weekly catered lunches, happy hours, young energetic atmosphere, growth opportunities
Cons
Job security
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Reliance
Customer Service Representative (Current Employee) –  London, ON12 June 2016
Virtual call centre environment...Wonderful working from home, able to choose your hours, great co-workers.

Able to use all your skills in assisting customers with various issues.
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Challenging and Productive Place to Work
Rental Inside Sale Advisor (Current Employee) –  Cambridge, ON4 January 2016
I have improved upon my skills in sales. knowing what a customer need from what its is they wants plays a big roll in my success.
The hardest part of my job is not been able to work outside the perimeters of my company's policy to retain and or prevent an escalated concern.
Pros
The customer and people i have to work with
Cons
Some long hours
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Great Staff
Inbound Customer Service & Sales Agent (Former Employee) –  North York, ON25 February 2016
Great work environment, fast paced and fun, excellent staff and management. Very helpful towards new and existing customers across canada.
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Good salary/benefits, Bad management. No growth.
Product Manager (Current Employee) –  Toronto18 November 2014
I worked with some amazing colleagues but the upper management is really bad. Tons of politics and don't expect growth. You will be stuck in the same position for years. So if you are looking to grow your career, learn and make more money then Reliance is not a place to be.
Pros
Salary/Benefits.
Cons
No growth, too much politics, seniors execs don't care about their employees.
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Good Beginner Job
Customer Service Representative (Current Employee) –  Toronto, ON15 March 2016
This job is really good for someone who wants a completely flexible schedule but also isnt looking to work 40 hours a week. The pay is good but be prepared to give up 10 percent of it to your IBO. Also the three week training is a bit much IMO.
Pros
Flexible
Cons
Not enough hours.
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Dedicated to service Customers in the Gas Industry
Quality Audit Coordinator (Former Employee) –  Toronto, Ontario8 July 2012
Loved my job, working with truly experienced and gifted gas technicians and installers. Learned how to install and service furnaces, hot water tanks and air conditioners. A typical day would be to meet up with a internal technician or contract that was pre-planned weeks in advance. Document how, what and who were service. How well the job was performed and any parts of the servicing that may require retraining or upgrading. Complete reports and send off to technician's managers. Document statistics for monthly reports to Executives. Most enjoyable part of the would be assisting with customer angst.
Pros
travel, training
Cons
long hours
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Overall rating

3.5
Based on 50 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.5
Job Security/Advancement
2.9
Management
3.3
Culture
3.3