Accounts Receivable Representative (Former Employee), Toronto, Ont – April 28, 2015
Pros: Monthly incentives for reaching targt goals such as, big screen tv's, sport tickets, dinner voutures
Cons: Shift Changes on a quarterly basis
A typical day at work would include answering customer's inquiries and processing credit card payments, open and close accts. Perform changes due to customer's name, address. I've learned about the company's – more... values and principle. My co workers were pleasant to work with and helpful. We were all like a close family. The hardest part of my job was having to leave due to maternity leave. The most enjoyable part of my job was being able to assist in customer's inquiries and performing with the best of my knowledge. – less
Corporate Sales Manager (Former Employee), Toronto, ON – March 8, 2015
work monday-friday and learned how to sell hvac units with savings chart and also this was a huge company but you felt like it was not and the hardest part was implementing a stable structure but as time elapsed a proper structure was put in place. the most enjoyable part was that you the opportunity to be able to work and get your work with out some one watching you at all times
Home Comfort Advisor (Former Employee), Brantford, ON – December 16, 2014
Potential to make good money but don't be fooled by a dream. No work/life balance, no car or phone allowance. Sales Manager wasn't trained and it was a joke. In-home consultations were fun but travelling on your dime isn't. I wouldn't recommend this job unless you want to take a big risk.
Product Manager (Current Employee), Toronto – November 18, 2014
Cons: no growth, too much politics, seniors execs don't care about their employees.
I worked with some amazing colleagues but the upper management is really bad. Tons of politics and don't expect growth. You will be stuck in the same position for years. So if you are looking to grow your career, learn and make more money then Reliance is not a place to be.
Supervisor (Former Employee), Toronto, ON – November 18, 2014
I ran daily incentives for the sales agents. Provided side to side coaching.I learned to be adaptable when dealing with different personalities. The most difficult part of the job was navigating inter- departmental politics. The most enjoyable part of the job was getting the sales team fired up for a productive day.
SCCM Deployment Specialist (Former Employee), Mississauga, ON – November 12, 2014
Pros: 3 weeks vacation
receive calls and resolve tickets in que learned about SCCM config manager trouble shooting skills management is very supportive coworkers are helpful hardest thing is staying long term enjoy working from home
C.S.R for A/R (Former Employee), toronto, ontario – November 5, 2014
Pros: co workers
Working in a call center for A.C to customers who own money to the company for hot water heaters. Not always an easy task but non the less co workers make it a great atmosphere. Mangers on the other hand – more... do not care about their employees they work with and assume that the workers they do work with has to figure out all the problems because they do not what to give their time. I find a high turn over rate for this company for this reason. also they base time off and earlier work hours based on "preformance" but I think they favor some over others therefore if you do not get along with them your stuck working every weekend and nights. So if you do have a family its hard to spend any time with them. – less
INSIDE SALES EXECUTIVE (Current Employee), Cambridge, ON – August 11, 2014
Pros: positive safe environment to live in.
challenging, rewarding and productive positive ways to approach he situation and the tools to complete them. teamplayers, positive and goal achievers nothing is too difficult. Timely social events and bonuses
• Accountable for selling Reliance’s home comfort products and maintenance plans. Sent Quotation on sales and followed up on Performa invoices and payments. • Responsible for setting and exceeding monthly – more... and yearly sales objective, provision of competitive information and regular sales forecasts. • Provided effective and timely resolution of a range of customer inquiries. Build customer satisfaction and loyalty and completed ongoing training to stay abreast of product, service and policy changes. – less
Great Opportunities for High School Grads and Friends and Family
Sales (Former Employee), Ontario – February 18, 2014
Pros: decent pay, great peers, most managers considerate with employee personal issues
Cons: lack of advancement opportunities, experience/education not valued, lack of trust with management
Pros - This company offers employees a decent pay and benefits. Branch committees established to provide "fun days" to increase employee morale. Fantastic supporter of United Way. Wonderful peers. Great – more... opportunities for high school grads and friends and family of Reliance. Great technical training. Management compassionate with employees when dealing with personal family issues. Cons - Inadequate sales training. Management will promote friends and family without experience/education. "Peter principle" a part of this culture. Good for people being promoted because they will try to find them another lateral job and then another lateral job to keep them employed. Many of my peers who left years before me complained about lack of opportunities and working for people who could not do their jobs. They felt being educated and or experienced was a negative when applying for internal opportunities. If you are looking for a job not a career this is a great company. If you have experience and/or education apply to "fast track" positions or the job you want. Advancements can take a decade due to their hiring managers. On a negative note I personally caught managers and HR in numerous lies which left me with little confidence in what was told to me as an employee. Overall the company provides a good living but needs to improve on promoting their talent. – less
cross training provided: training for customer service and sales constantly upgrading to a professional standard
Inside Sales (Former Employee), Toronto head office – February 18, 2013
Pros: ability to be promoted
Cons: sometimes mundane work projects
I appreciated the training provided at Reliance from a Call center agent to being a lead in team building and being recognized as a top performer. Extra projects were given to me because mgmt recognized – more... a creative approach to my sales presentation. As well , promotion within to eventually become an outside Reliance Home Comfort advisor in heating and cooling was also opened to me, which I gladly recieved. – less
Repair and Installation Tech (Former Employee), Windsor, ON – October 28, 2012
Pros: 4 days on-3 days off-able to self organize jobs and route. good pay
Cons: lack of feedback, no company inventory of parts
Service and installation of all types of Domestic hot water heaters. I needed to manage and organize my time and insure I had adeqate parts to complete repairs as I was the weekend person when major wholesale – more... suppliers were closed. The hardest part of the job was dealing with irate customers who had been without hot water for days at a time when the repair was very simple. The management was not helpfull at all with the exception of 1 individual. – less