Great job, just not a lot of on the job training to do your job properly and learn there processes properly.
Commercial Sales Executive-New Sales (Former Employee) – Cambridge, ON – 13 January 2017
My typical day consisted of taking the leads of new customers and going out to their business to see what was needed for there HVAC application. I also starting the process of sizing up the building for what there needs were and setting up a contractor site visit to get excess costs of the job and submitting a rental quote and also a purchase quote of the equipment that was needed. What I learned was that I bring a quality of customer service second to none, that I also have the skills to close most of my sales calls as I do love working with different people and getting the customer what they need at any given time. The management team at Reliance were very friendly but they did not offer me training that was needed to sucessfully do my job properly, my co-workers were very helpful in helping me in anyway they could when they had the time to do so. The hardest part of my job was setting up the site visits with the sub contractors that Reliance used, there were a few times when the contractor could not make it to a site for a couple of days and this made it very hard to get the customer a rental/purchase rate for them in a timely fashion. There were also very late nights that we ended up working due to the nature of the business as most of our customers were running a business and needed to know these rates before proceeding with the contract. The most enjoyable part of my job was meeting with new people and helping them resolve their HVAC issues and getting them back to worrying about their business and not their heating issue.
Operations Manager (Former Employee) – Burlington, ON – 31 October 2016
What this company espouses to its perspective employees vs the reality of the work culture is worlds apart. A ridiculous turn style approach for middle management as far as job security. There are training opportunities but the office culture is toxic and predatory.
Worklife balance is non existent. 14-15 hr days.
Management direction was inconsistent. Often directives were in direct opposition to one another.
Office admin staff were friendly, helpful and generally terrific people. Fellow managers were morally reprehensible. Spoke ill of their team and often meeting conversations ended up with a focus on terminating the lowest hanging fruit.
Business ethics of the company were questionable. Very hard to be an ambassador when one doesn't agree with how the company processes affect its customers.
Most rewarding part of the job was resolving customer issues with care and dedication as well as follow up. Developing the team in positive ways and seeing the improvement was gratifying.
Bonus structure was generous
Long hours, intimidation tactics for motivating employees, poor office management culture
Customer Service Representative (Former Employee) – Oshawa, ON – 13 June 2016
I was in Billing and Service for 11 years and during the first 2 years I did many jobs in the call center. I was in accounts receivable, Sales and mail departments. A typical day would be billing and service. explaining the bill and adjusting on line with customer when needed. Available for aprox. 30 calls per hour. We had maximum of 5 minutes to completed the call. Notes also had to be done online. In Service we had to set up Service Calls for Furnices and A/C and Hot Water Tanks. We had to also think outside the box and be prepared to answer all requests and questions for both Billing and Service. I also sold Service Protection Plans on every call. I was usually top sales and top calls for the month.
benefits plus plus a 3 week holiday
Not many. However, the odd time I had to work midnights to morning if the other call Centers were do
Inside Sales Representitive is very misleading. It is the retention department; Angry, volatile, verbally abusive customers 90% of the time.
Inside Sales Representative (Former Employee) – Cambridge, ON – 15 October 2016
The only selling in this position is upselling. Title very misleading. No time for family. Department Management is amazing-some supervisors very choosy; Favorites are clear and given special treatment, better shifts etc. Not allotted enough time to properly deal with customer issues and concerns. Reliance is getting too big too fast; Swallowing up smaller companies but not being fully prepared to deal with ramifications of poor contracts or agreements from said companies.
Amazing co workers, Pay is not horrible but nothing to write home about.
Manager (Current Employee) – Toronto, ON – 8 October 2016
Hard work is recognized with plenty of advancements. Training options. The latest tools and technology. Working with a great team and great upper management. Fast paced and always a new challenge presented everyday.
Operation Manager (Former Employee) – Mississauga, ON – 10 November 2016
Looking at reports. Co-workers are in it for themselves. Direct reports just want to do a good job. Management are only concerned about how many boxes left the warehouse. Being in the field were very enjoyable.
Customer Service Professional (Current Employee) – Toronto, ON – 9 October 2016
While working at reliance..it was great except when the client had issues and you cannot work you don't get paid for the time that you spend with tech...took too long to help it's CSR's not a lot of respect from the other areas of reliance...would not work for them again unless getting paid for my time spent with tech especially when its a client issue
Enjoyable work place with great sales motivation and benefits.
Inbound Sales Rep/ Customer Service Rep (Former Employee) – Toronto, ON – 17 October 2016
- Handling inbound inquiries for HVAC equipment and booking in home consultations with experts. - How to over come customer objections, building rapport with customers, and exceptional customer service skills. - Team work environment great co-workers -
A fun place to work with great culture and excellent growth opportunities
Sales Executive (Former Employee) – Toronto, ON – 11 May 2014
• Accountable for selling Reliance’s home comfort products and maintenance plans. Sent Quotation on sales and followed up on Performa invoices and payments. • Responsible for setting and exceeding monthly and yearly sales objective, provision of competitive information and regular sales forecasts. • Provided effective and timely resolution of a range of customer inquiries. Build customer satisfaction and loyalty and completed ongoing training to stay abreast of product, service and policy changes.
Analyst / Admin (Current Employee) – North York, ON – 19 July 2015
If you're looking for a reasonable payscale and a comfortable every day job - this company may be for you. The pay is alright and the benefits are great but the chances for growth or movement are absolutely nil. The company prefers to hire externally for every opening and does little to nurture growth.
The company will be here and need staff for a good long time. It's stable - but not very rewarding.
Product Manager (Current Employee) – Toronto – 18 November 2014
I worked with some amazing colleagues but the upper management is really bad. Tons of politics and don't expect growth. You will be stuck in the same position for years. So if you are looking to grow your career, learn and make more money then Reliance is not a place to be.
No growth, too much politics, seniors execs don't care about their employees.
Customer Service Representative (Current Employee) – Toronto, ON – 15 March 2016
This job is really good for someone who wants a completely flexible schedule but also isnt looking to work 40 hours a week. The pay is good but be prepared to give up 10 percent of it to your IBO. Also the three week training is a bit much IMO.
Customer Resolution Specialist (Former Employee) – Oshawa, ON – 13 March 2012
Reliance works on a solid foundation of providing customer service. The focus of doing the right thing for the customer makes me confident to say that I believed in the integrity of this company. The company has grown and expanded at a steady rate that allowed fairly smooth transitions.