RELIANCE HOME COMFORT Employer Reviews

Best part of the job was the team Iworked with. Great group of people who made the job fun. It also was not a difficult job to do so very little to stress about.

I appreciated the training provided at Reliance from a Call center agent to being a lead in team building and being recognized as a top performer. Extra projects were given to me because mgmt recognized a creative approach to my sales presentation. As well , promotion within to eventually become an outside Reliance Home Comfort advisor in heating and – more... cooling was also opened to me, which I gladly recieved. – less

Service and installation of all types of Domestic hot water heaters. I needed to manage and organize my time and insure I had adeqate parts to complete repairs as I was the weekend person when major wholesale suppliers were closed. The hardest part of the job was dealing with irate customers who had been without hot water for days at a time when the – more... repair was very simple. The management was not helpfull at all with the exception of 1 individual. – less

Diverse group of perfessionals working in a highly competative industry.

*answering inbound customer service queries relating to HVAC systems

I have worked at Reliance for over 12 years.
My typical day would be, answering phones and answer any questions with requard to billing. Set up service orders and sales. This is a hvac company. There was many aspects of my job that intailed me making fast and accurant dicisions. I had to learn to think fast on the phones and rely on my vast working – more... kowledge of the company.I learned so much with requard to hvac equipment and account aspects. My co-workers were great. We were like a fanmily. Leaving was the hardest part. The most enjoyable was helping the customer find the best solution to what ever the problems were. For example. A customer called in for service on her furnace. There were no opening untill the next day. This would of meant she would been without heat over night and it was minus 30 outside. I called my sup and had her a heater within the hour. This I was very happy with as she was a senior and lved alone. I had to go outside the box to get the answer. – less

Loved my job, working with truly experienced and gifted gas technicians and installers. Learned how to install and service furnaces, hot water tanks and air conditioners. A typical day would be to meet up with a internal technician or contract that was pre-planned weeks in advance. Document how, what and who were service. How well the job was performed – more... and any parts of the servicing that may require retraining or upgrading. Complete reports and send off to technician's managers. Document statistics for monthly reports to Executives. Most enjoyable part of the would be assisting with customer angst. – less

Reliance works on a solid foundation of providing customer service. The focus of doing the right thing for the customer makes me confident to say that I believed in the integrity of this company. The company has grown and expanded at a steady rate that allowed fairly smooth transitions.