Senior Service Technician - The Furnace Company
Reliance Home Comfort - Edmonton, AB

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RELIANCE HOME COMFORT is seeking a: Full-Time Senior Service Technician

Company Overview:
Reliance Comfort Limited Partnership offers essential home services to customers across Canada, specializing in two main product lines: the HVAC business (heating, ventilation and air conditioning) which includes retail sale, rental, service, maintenance, and financing; and the Security business which includes sales, installation, rental, service, and monitoring.

Reliance is a $500 million business today having doubled in size over the last 5 years. The Reliance portfolio consists of 1.24 million residential water heaters in Ontario and is Canada’s largest portfolio of rental water heaters. The Security and Monitoring business is the second largest of its kind in Canada with over 375,000 subscribers.

What has remained core to the business in our fast growing company is the continual development of strong customer relationships and loyalty, and investment in employees and systems necessary to cost-effectively and efficiently manage the business.

Past performance and future plans demonstrate that the business is doing the right things to build revenue, offering consumers products and services they want and value. The organization is well positioned to out-perform others in a competitive marketplace.

More information about Reliance can be found on the company’s website at http://www.reliancehomecomfort.com

Position: Senior Service Technician

Location: Edmonton

Role Focus: You will be responsible for creating a positive relationship with customers as you professionally service, install and promote Reliance Products and Services for their homes.

KEY RESPONSIBILITIES:

Ability to promote, educate, and communicate effectively to customers various HVAC options
Perform all maintenance, service and installations in accordance with manufacturer specifications
Adhere to all safety rules and procedures and relevant regulatory requirements
Represent Reliance in a professional, courteous and customer service oriented manner on each and every call
You are a proud ambassador for our company
Maintain, repair, perform diagnostics, on operation of existing residential equipment
Perform general and specific equipment inspections
Correctly instruct customers on proper care and maintenance
Explain the value of Reliance products, services and programs on every call
Maintain up-to-date knowledge of all modern equipment and regulations

SKILLS, ABILITIES and EXPERIENCE:

Must have a Gas Fitter B Class
Must have valid driver’s license
Must be physically capable of performing all work required of this position
Excellent verbal and communication skills
Strong interpersonal and problem solving skills
Outstanding customer service skills
3-5 years of experience in this area

Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates. These checks must be satisfactory in order for an employment offer to be extended unconditionally.

To apply, please visit our website: http://ch.tbe.taleo.net/CH08/ats/careers/requisition.jsp?org=RELIANCECOMFORT&cws=1&rid=484


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