Pros: networking with clients, closely working with ceos, easy way to develope skills and references
Cons: no growth, favoritism, stressful environment, lack of stability, bad business ethics
I don't understand how much more work I need to put in to be considered for a promotion. I train Sr.Csr's and assist managers directly. There has been a significant amount of people who have quit in the DC market. I've been ask to float to cover the centers to cover the short staff . No reimbursement for travel time. Instead of promoting internally , new team members are outsourced and paid low. I discovered that one sr . CSR makes the same amount as I do. I guess I answered my own question in regards to being promoted, Regus does not want to increase my pay . I play the role as a sitting sr CSR , until one is out sourced, then I will train them. No seniority for open positions, workers express their interest in being promoted but are overlooked. The business ethics are questionable, CSRs are the front face of the company and have to deal with the pressures of irate clients. If the clients are high paying,they could get away with spitting in our faces with no action or support from upper management. I have provided extreme dedication and diligence to this compan. This is a great company to come to acquire skills. Get those skills then leave, I wouldn't recommend anyone to stay longer than 3 years.