Customer Service Representative (Current Employee), Reston – June 25, 2014
Pros: all you can drink water, coffee and tea
Cons: hard working!
You are a maid from 8:30 - 5:00pm with doing dishes, cleaning the counters, tables, conference rooms, etc. You are also an accountant with submitting invoices, correcting invoices, making collection calls, you always need to be a hospitality specialist and always do everything with a smile and an up beat attitude. Definitely work at all times with a – more... smile on your face. Wear a suit every day. Even if it's hot in the office you have to keep your blazer on to be fully suitally dressed at all times. Yes, even clean in your suit. Your pant suit or a skit suit can only be in these colors: Black, Blue, Brown and Gray with a solid blouse to wear under it, plus you have to wear dress shoes to match your outfit. Always assist the clients with a "my pleasure" attitude and do the work they request of you. Whether it be setting up their meetings, catering is involved, plus cleaning. Making copies for the clients, fax pages, type documents in Word, Excel and/or PowerPoint. Answer all phone calls for all clients with a "it's a pleasure!" The hardest part of the job is moving furniture, cleaning all the furniture, phones, windows, etc., and yes in a suit. There's more to this job then what I've listed. The most gracious part about working for Regus is you get paid $13-$14 an hour. Weeeee! Wow!!! Regus is soooooooooo exhausting to work at. – less
My job at Regus was demanding and frequently enjoyable, but after 15 yrs, it was time to move on.
Sr Customer Service Representative (Former Employee), Arlington, VA – December 17, 2013
Pros: bi yearly bonuses (formerly quarterly); matching 401k (to 6%), generous payment toward medical benefits
Cons: no raise in 5 years, constantly changing managers which meant lack of consistency in procedures, etc.
The most enjoyable part of the job-working with and assisting clients. The hardest part of the job--adjusting to the management changes over the years. I became very close to some of the clients, my co-workers and some of the managers. Since I was retiring, I needed a less demanding job and one that I could do from home also, the culture of the company – more... was changing. – less
Horrible Management ethics and integrity issues, poor work life balance
Supervisor (Former Employee), Dallas, Texas – December 16, 2013
Pros: close to the gallarie
Cons: horrible systems, poor processes, every system upgrade was a complete fail
I will only say that my blood pressure went back to normal after my job was outsources. They lie, they show favoritism, they don't keep promises and expect the world on a bed of roses performance from you. The absolutely worst place I've ever worked in my professional career and this response has nothing to do with the outsourcing - that was the best – more... part of my experience their getting laid off and they couldn't even do that correct, decent and in order.... – less
Client Service Representative II (Former Employee), San Diego – December 9, 2013
Pros: holidays paid, personal time, healthcare
Cons: little room for advancement, low apy
This is a fun company to work for, if you're ok with staying stagnant for your employment with them. The amount of work you do is pretty consistent with pay. God forbid you want a promotion or a raise as you'll have to have the brownest nose to get anywhere in this company. Work-life balance is great as you get all holidays paid and off. The company – more... is constantly changing and your roles are always being modified. They expect you to do managers work with bottom level pay. They promise promotions if you do all this extra work but yet it never happens. They demean the position that if it didn't exist, the whole company would collapse. – less
AREA SALES MANAGER (Former Employee), Dallas – December 4, 2013
Great at 1st, but the constant changes and position changes were extremely frustrating. They consistently came up with new ways to lower your commissions and do nothing but micro manage even the best performers.
CSR (Current Employee), Washington, DC – November 22, 2013
Pros: networking with clients, closely working with ceos, easy way to develope skills and references
Cons: no growth, favoritism, stressful environment, lack of stability, bad business ethics
I don't understand how much more work I need to put in to be considered for a promotion. I train Sr.Csr's and assist managers directly. There has been a significant amount of people who have quit in the DC market. I've been ask to float to cover the centers to cover the short staff . No reimbursement for travel time. Instead of promoting internally – more... , new team members are outsourced and paid low. I discovered that one sr . CSR makes the same amount as I do. I guess I answered my own question in regards to being promoted, Regus does not want to increase my pay . I play the role as a sitting sr CSR , until one is out sourced, then I will train them. No seniority for open positions, workers express their interest in being promoted but are overlooked. The business ethics are questionable, CSRs are the front face of the company and have to deal with the pressures of irate clients. If the clients are high paying,they could get away with spitting in our faces with no action or support from upper management. I have provided extreme dedication and diligence to this compan. This is a great company to come to acquire skills. Get those skills then leave, I wouldn't recommend anyone to stay longer than 3 years. – less
reactive management and lack of vision or original ideas
Senior Recruiter (Former Employee), Addison, TX – November 20, 2013
management style truly focused on numbers not quality, HR team fractured and would rather over work everyone, use agencies to hire instead of adding head count which is greatly needed as if they hire additional resources the UK Management team would think the "Americans" don't know what they are doing but spending millions yearly on agency fees is ok???
Senior Customer Service Rep (Former Employee), London – October 29, 2013
Pros: good bonus setup, recognition.
Cons: not great pay for the amount of work delivered
My main duties though out the day involved been the first point of contact for all clients on a daily basis. Deliver a professional, friendly front of house service in reception and switchboard, preparing and booking meetings.
I enjoyed conducting centre tours and explain company products to up-sell, cross-sell products and services as well as increase – more... client retention as and when new clients/deal/leads come my way.
During the afternoon overlook all areas of the centre including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards.
Further responsibility involved assisting with Dept chasing and dealing with client complaints and enquires. This can sometime be challenging when clients get Irate. Its a case of calming everyone down.
Other duties included providing administration support including delivering mail, organising courier services, office supplies. – less
Senior Customer Support Representative (Current Employee), Leeds – October 21, 2013
In a typical day at work, I would be managing expectations of clients and dealing with their queries. At Regus I would generally ensure that the office, virtual office and conference clients would be consistently satisfied by the service provided to them.
I have learnt to work with some difficult clients to ensure that they are happy at all times. – more... Keeping one step ahead of any problems that they may be facing, and trying to fix the problems before they realise they were there.
The hardest part of working in this job is keeping afloat of the issues that come with the business being so large.
The most enjoyable part of the job is keeping clients happy. – less
Product has great potential, great clients, terrible company structure.
General Manager (Former Employee), San Bruno, CA – October 16, 2013
Pros: co-workers, great clients, and the benefits
Cons: low company morale, unrealistic expectations, little focus on employee development
This company has a great product but because the company structure is so terrible it gets overshadowed. There is low company morale, managers are setup with little to no support and there is no actual training structure for any of the positions within the company. Directors set unrealistic expectations and responsibilities are thrown at the people down – more... the line with no warning or training. The company culture that there is from the top is that they only value the bottom line and are very greedy in sharing the rewards with their employees. There is little opportunity for advancement and there is a lot of preferential treatment when there are promotions. The moment I started I had a gut feeling that I had signed up for something that was going to be quite a rough ride and I was right. – less
Senior Client Service Representative (Current Employee), Louisville, KY – October 3, 2013
Various responsibilities give you skills in a lot of different areas. Offer different packages to clients that really are a good product. Interacting with many different types of companies has given me resourceful insight and experience.
Customer Service Representive (Former Employee), Canada – September 29, 2013
After reading the other negative CSRs comments this is what I have to add:
When starting my position with very little training, management was a dictatorship that ruled with an iron fist.They expect their employees to hit the ground running and treat them in a militant fashion.
My impression of the culture of this company is; it is fickle, antagonizing, – more... and unsupportive. I would look elsewhere unless you find it’s rewarding to put up with a lot of brainwashing and BS. – less
The best part of working for Regus is the confidence knowing that we are the leaders across the globe.
General Manager (Current Employee), Mount Laurel, NJ – August 4, 2013
Pros: we are the leaders in executive office suites and workplace solutions
Cons: constant change of procedures
I am responsible for all aspects of the running the business at my center. With 70 offices and over 150 virtual office clients, it is important to make sure that everyone in the center or visiting is treated with the ultimate in customer service.
Our day begins with a team meeting reviewing who is moving in or out and going over the schedule of tours. – more... If there are any special requests from clients, we lay out the plan to complete the task without loosing sight of the day-to-day procedures such as billing and collections, programming phones and installing internet.
I am also responsible for the sales at the center, bringing in revenue through full-time and part-time office rentals, virtual offices and businessworld cards. Service upgrades are an important revenue stream for the center such as bandwidth on demand, and a variety of phone enhancements.
With a team of three (2 CSR's and myself) we each know the importance of keeping the center clean and the clients happy. – less
Unprofessional staff, dishonest and hostile environment
Customer Service Representative ll (Current Employee), San Francisco, CA – July 22, 2013
This has been one of the worst experiences in my life. It's hard to work with people that you do not trust, including the manager. This Regus location is the worst. All the other Regus locations that I have visited have been wonderful and the staff extremely professional.
I love people and operate on a very professional level but the standards here – more... are way below my professional standards. – less