Pros: the clients at the center that you work in., they come from all walks of life and from many different industries., you can really learn quite a bit and create many contacts to use in the future.
Cons: management is uncaring, heartless, and refuses to listen., be prepared to be macromanaged to death!
Never have I seen a company that is run not by humans but by dictators! You are macromanaged, you end up ruining your suits by moving heavy furniture, one day you can be at your center and the next you are sent to one that is all the way across town. There is NO training! They say you are to be trained by their video programs online, but in reality – more... you are shown the phones and expected to suddenly know the rest! You are treated more like a number than a human being. Forget about having family emergencies or being sick....even if you have PTO time built up they will use it against you and write you up for "unscheduled absences." And the pay?? Not a livable wage at all! $14.20 an hour is the best you can expect and btw, there are no such thing as a real raise with this company. Do not work for this company as a CSR....you can find better!Advice to
Senior Management – Teach your managers to be true professionals by treating their employees like human beings and not like robots or numbers. Teach them some class by not arguing with clients about invoices in front of other clients and in front of staff members. Teach them to lead by example and not to be dictators. And teach them that "training" is more than just sitting at the phones and expecting their employees to just understand the rest! – less